PanicToCalm: A Proactive Counseling Agent for Panic Attacks

摘要

Panic attacks are acute episodes of fear and distress, in which timely, appropriate intervention can significantly help individuals regain stability. However, suitable datasets for training such models remain scarce due to ethical and logistical issues. To address this, we introduce Pace, which is a dataset that includes high-distress episodes constructed from first-person narratives, and structured around the principles of Psychological First Aid (PFA). Using this data, we train Pacer, a counseling model designed to provide both empathetic and directive support, which is optimized through supervised learning and simulated preference alignment. To assess its effectiveness, we propose PanicEval, a multi-dimensional framework covering general counseling quality and crisis-specific strategies. Experimental results show that Pacer outperforms strong baselines in both counselor-side metrics and client affect improvement. Human evaluations further confirm its practical value, with Pacer consistently preferred over general, CBT-based, and GPT-4-powered models in panic scenarios.