XInsight: Integrative Stage-Consistent Psychological Counseling Support Agents for Digital Well-Being

摘要

Web-based platforms are becoming a primary channel for psychological support, yet most LLM-driven chatbots remain opaque, single-stage, and weakly grounded in established therapeutic practice. To address this gap, we present XInsight, a multi-agent framework that models psychological support as a stage-consistent workflow aligned with the classical Exploration-Insight-Action paradigm. Building on structured client representations, XInsight orchestrates specialized agents under a unified Reason-Intervene-Reflect cycle: an Exploration agent organizes background and concerns into a structured Case Conceptualization Form, a Routing agent performs Adaptive Therapeutic Routing (ATR) across SFBT, CBT, and MBCT, a unified Therapeutic agent executes school-consistent submodules, and a Consolidation agent guides review, skill integration, and relapse-prevention planning. A Recording agent continuously transforms open-ended web dialogues into standardized psychological artifacts, enhancing interpretability, continuity, and accountability. To support transparent assessment, we introduce XInsight-Bench with a Scale-Guided LLM Evaluation (SGLE) protocol that combines therapy-specific clinical scales with general counseling criteria. Experiments show improved paradigm alignment, multi-therapy integration, interaction depth, and interpretability over existing multi-agent counseling systems, indicating that XInsight provides a practical blueprint for integrating counseling-inspired support agents into web applications for digital well-being.