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Yikuan Hu, Chen Huang, Wenqiang Lei

Non-cooperative dialogues, such as negotiations and persuasion, present significant challenges for large language models (LLMs) due to the lack of inherent cooperation or shared goals. Current methods for optimizing dialogue strategies require substantial human effort for strategy optimization. To address these challenges, we propose ASTRO (Automated Strategy Optimization), a fully automated solution that leverages LLMs’ self-envolving capabilities. ASTRO dynamically generates customized strategy sets based on task goals and optimizes strategy planner using a self-play reinforcement learning paradigm. Our experimental results demonstrate ASTRO’s significant performance improvements over baseline models across various non-cooperative dialogue tasks, highlighting the potential for autonomously developing such agents without human intervention. Our code is available at https://github.com/SCUNLP/ASTRO.

Dongshuo Liu, Zhijing Wu, Dandan Song, Heyan Huang

Multi-session personalized dialogue generation is one of the most important topics in open-domain dialogue. It aims to generate responses consistent with the dialogue history and personality information across multiple sessions to engage users’ interest in the dialogue. Recent approaches focusing on history modeling and persona modeling have advanced the development of this field. However, they overlook the importance of dialogue structure in helping large language models (LLMs) understand the dialogue context. Moreover, these methods do not efficiently expand and utilize personality information, reducing the responses’ consistency. In this paper, we propose a Persona-Aware LLM-enAnCEd(PALACE) framework for multi-session personalized dialogue generation. Specifically, the framework consists of three components: a topic-aware memory bank, a persona prompt learning module, and VAE-LoRA. The topic-aware memory bank works by retrieving historical information that possesses a certain dialogue structure and relevant topics. The persona prompt learning module enhances the LLM’s persona-aware capabilities by utilizing a persona commonsense knowledge graph and a query-driven graph neural network. Furthermore, to enhance the generative capabilities of the LLM and obtain more useful prior knowledge, we combine VAE with LoRA to propose VAE-LoRA. Experimental results on the MSC and DuLeMon dataset demonstrate that our framework outperforms the state-of-the-art methods in automatic and human evaluation metrics.

Danush Khanna, Pratinav Seth, Sidhaarth Murali, Aditya Guru, Siddharth Shukla, Tanuj Tyagi, Sandeep Chaurasia, Kripabandhu Ghosh

Mental manipulation is a subtle yet pervasive form of abuse in interpersonal communication, making its detection critical for safeguarding potential victims. However, due to manipulation’s nuanced and context-specific nature, identifying manipulative language in complex, multi-turn, and multi-person conversations remains a significant challenge for large language models (LLMs). To address this gap, we introduce the MultiManip dataset, comprising 220 multi-turn, multi-person dialogues balanced between manipulative and non-manipulative interactions, all drawn from reality shows that mimic real-world scenarios. For manipulative interactions, it includes 11 distinct manipulations depicting real-life scenarios. We conduct extensive evaluations of state-of-the-art LLMs, such as GPT-4o and Llama-3.1-8B, employing various prompting strategies. Despite their capabilities, these models often struggle to detect manipulation effectively. To overcome this limitation, we propose SELF-PERCEPT, a novel, two-stage prompting framework inspired by Self-Perception Theory, demonstrating strong performance in detecting multi-person, multi-turn mental manipulation. Our code and data are publicly available at https://github.com/danushkhanna/self-percept .

Cazalets Tanguy, Ruben Janssens, Tony Belpaeme, Joni Dambre

Large Language Models (LLMs) are becoming a common part of our lives, yet few studies have examined how they influence our behavior. Using a cooperative language game in which players aim to converge on a shared word, we investigate how people adapt their communication strategies when paired with either an LLM or another human. Our study demonstrates that LLMs exert a measurable influence on human communication strategies and that humans notice and adapt to these differences irrespective of whether they are aware they are interacting with an LLM. These findings highlight the reciprocal influence of human–AI dialogue and raise important questions about the long-term implications of embedding LLMs in everyday communication.

Gyutae Park, Ingeol Baek, Byeongjeong Kim, Joongbo Shin, Hwanhee Lee

Dialogue intent classification aims to identify the underlying purpose or intent of a user’s input in a conversation. Current intent classification systems encounter considerable challenges, primarily due to the vast number of possible intents and the significant semantic overlap among similar intent classes. In this paper, we propose a novel approach to few-shot dialogue intent classification through in context learning, incorporating dynamic label refinement to address these challenges. Our method retrieves relevant examples for a test input from the training set and leverages a large language model to dynamically refine intent labels based on semantic understanding, ensuring that intents are clearly distinguishable from one another. Experimental results demonstrate that our approach effectively resolves confusion between semantically similar intents, resulting in significantly enhanced performance across multiple datasets compared to baselines. We also show that our method generates more interpretable intent labels, and has a better semantic coherence in capturing underlying user intents compared to baselines.

Alexander Spangher, Michael Lu, Sriya Kalyan, Hyundong Justin Cho, Tenghao Huang, Weiyan Shi, Jonathan May

Large Language Models (LLMs) have demonstrated impressive capabilities in generating coherent text but often struggle with grounding language and strategic dialogue. To address this gap, we focus on journalistic interviews, a domain rich in grounding communication and abundant in data. We curate a dataset of 40,000 two-person informational interviews from NPR and CNN, and reveal that LLMs are significantly less likely than human interviewers to use acknowledgements and to pivot to higher-level questions. Realizing that a fundamental deficit exists in multi-turn planning and strategic thinking, we develop a realistic simulated environment, incorporating source personas and persuasive elements, in order to facilitate the development of agents with longer-horizon rewards. Our experiments show that while source LLMs mimic human behavior in information sharing, interviewer LLMs struggle with recognizing when questions are answered and engaging persuasively, leading to suboptimal information extraction across model size and capability. These findings underscore the need for enhancing LLMs’ strategic dialogue capabilities.

Yao Shi, Rongkeng Liang, Yong Xu

Large Language Models (LLMs) increasingly serve as educational tools, yet evaluating their teaching capabilities remains challenging due to the resource-intensive, context-dependent, and methodologically complex nature of teacher-student interactions. We introduce EducationQ, a multi-agent dialogue framework that efficiently assesses teaching capabilities through simulated dynamic educational scenarios, featuring specialized agents for teaching, learning, and evaluation. Testing 14 LLMs across major AI Organizations (OpenAI, Meta, Google, Anthropic, and others) on 1,498 questions spanning 13 disciplines and 10 difficulty levels reveals that teaching effectiveness does not correlate linearly with model scale or general reasoning capabilities - with some smaller open-source models outperforming larger commercial counterparts in teaching contexts. This finding highlights a critical gap in current evaluations that prioritize knowledge recall over interactive pedagogy. Our mixed-methods evaluation, combining quantitative metrics with qualitative analysis and expert case studies, identifies distinct pedagogical strengths employed by top-performing models (e.g., sophisticated questioning strategies, adaptive feedback mechanisms). Human expert evaluations show 78% agreement with our automated qualitative analysis of effective teaching behaviors, validating our methodology. EducationQ demonstrates that LLMs-as-Teachers require specialized optimization beyond simple scaling, suggesting next-generation educational AI prioritize targeted enhancement of specific pedagogical effectiveness.

Xingyu Li, Chen Gong, Guohong Fu

Multimodal coreference resolution (MCR) aims to identify mentions referring to the same entity across different modalities, such as text and visuals, and is essential for understanding multimodal content. In the era of rapidly growing multimodal content and social media, MCR is particularly crucial for interpreting user interactions and bridging text-visual references to improve communication and personalization. However, MCR research for real-world dialogues remains unexplored due to the lack of sufficient data resources. To address this gap, we introduce TikTalkCoref, the first Chinese multimodal coreference dataset for social media in real-world scenarios, derived from the popular Douyin short-video platform. This dataset pairs short videos with corresponding textual dialogues from user comments and includes manually annotated coreference clusters for both person mentions in the text and the coreferential person head regions in the corresponding video frames. We also present an effective benchmark approach for MCR, focusing on the celebrity domain, and conduct extensive experiments on our dataset, providing reliable benchmark results for this newly constructed dataset. We release the TikTalkCoref dataset to facilitate future research on MCR for real-world social media dialogues at https://github.com/lxystaruni/TikTalkCoref.

Jihyoung Jang, Minwook Bae, Minji Kim, Dilek Hakkani-Tür, Hyounghun Kim

As chatbots continue to evolve toward human-like, real-world, interactions, multimodality remains an active area of research and exploration. So far, efforts to integrate multimodality into chatbots have primarily focused on image-centric tasks, such as visual dialogue and image-based instructions, placing emphasis on the “eyes” of human perception while neglecting the “ears”, namely auditory aspects. Moreover, these studies often center around static interactions that focus on discussing the modality rather than naturally incorporating it into the conversation, which limits the richness of simultaneous, dynamic engagement. Furthermore, while multimodality has been explored in multi-party and multi-session conversations, task-specific constraints have hindered its seamless integration into dynamic, natural conversations. To address these challenges, this study aims to equip chatbots with “eyes and ears” capable of more immersive interactions with humans. As part of this effort, we introduce a new multimodal conversation dataset, Multimodal Multi-Session Multi-Party Conversation (M^3C), and propose a novel multimodal conversation model featuring multimodal memory retrieval. Our model, trained on the M^3C, demonstrates the ability to seamlessly engage in long-term conversations with multiple speakers in complex, real-world-like settings, effectively processing visual and auditory inputs to understand and respond appropriately. Human evaluations highlight the model’s strong performance in maintaining coherent and dynamic interactions, demonstrating its potential for advanced multimodal conversational agents.

Qian Wu, Zheyao Gao, Longfei Gou, Qi Dou

Clinical diagnosis education requires students to master both systematic reasoning processes and comprehensive medical knowledge. While recent advances in Large Language Models (LLMs) have enabled various medical educational applications, these systems often provide direct answers that could reduce students’ cognitive engagement and lead to fragmented learning. Motivated by these challenges, we propose DDxTutor, a framework that follows differential diagnosis principles to decompose clinical reasoning into teachable components. It consists of a structured reasoning module that analyzes clinical clues and synthesizes diagnostic conclusions, and an interactive dialogue framework that guides students through this process. To enable such tutoring, we construct DDxReasoning, a dataset of 933 clinical cases with fine-grained diagnostic steps verified by doctors. Our experiments demonstrate that fine-tuned LLMs achieve strong performance in generating structured teaching references and conducting interactive diagnostic tutoring dialogues. Human evaluation by medical educators and students validates the framework’s potential and effectiveness for clinical diagnosis education. Our project is available at https://github.com/med-air/DDxTutor.

Shengqian Qin, Yakun Zhu, Linjie Mu, Shaoting Zhang, Xiaofan Zhang

Large language models (LLMs) have showcased remarkable capabilities as autonomous agents when augmented with external tools. Equipped with fixed tool sets, LLMs struggle with addressing diverse user inquiries in open-world tasks. To evaluate and boost the performance of LLMs in dealing with complex demands in the real-world, we propose open-world function calling, where LLMs need to retrieve suitable tools from a pre-defined external tool library and use retrieved tools to resolve the user’s problem. We introduce Meta-Tool, a versatile and plug-and-play tool retrieval system as the access of LLMs to external tool library. Drawing inspiration from the myriad of enhanced approaches associated with Retrieval-Augmented Generation (RAG), Meta-Tool employs a hypothesize-retrieve-invoke framework. We further propose Meta-Bench, a comprehensive benchmark for evaluating LLMs in open-world function calling and associated tasks. Meta-Bench encompasses 2,800 dialogues and 7,361 tools, spanning ten distinct scenarios to provide robust and diverse test categories. In conjunction, we present MT-LLaMA, a finetuned version of LLaMA-3.1, which exhibits remarkable performance improvements. Our empirical experiments reveal that Meta-Tool significantly enhances the ability of advanced LLMs to retrieve and leverage the most suitable tools compared to previous tool retrieval methods. Moreover, our fine-tuning enables even smaller-sized LLMs to achieve comparable even exceeding results to GPT-4o. Both the benchmark and the model are made publicly available at https://github.com/qinshengqian/Meta-Tool to foster further research and development in the field.

Ori Shapira, Shlomo E. Chazan, Amir DN Cohen

With the increasing prevalence of recorded human speech, spoken language understanding (SLU) is essential for its efficient processing. In order to process the speech, it is commonly transcribed using automatic speech recognition technology. This speech-to-text transition introduces errors into the transcripts, which subsequently propagate to downstream NLP tasks, such as dialogue summarization. While it is known that transcript noise affects downstream tasks, a general-purpose and systematic approach to analyzing its effects across different noise severities and types has not been addressed. We propose a configurable framework for assessing task models in diverse noisy settings, and for examining the impact of transcript-cleaning techniques. The framework facilitates the investigation of task model behavior, which can in turn support the development of effective SLU solutions. We exemplify the utility of our framework on three SLU tasks and four task models, offering insights regarding the effect of transcript noise on tasks in general and models in particular. For instance, we find that task models can tolerate a certain level of noise, and are affected differently by the types of errors in the transcript.

Suvodip Dey, Yi-Jyun Sun, Gokhan Tur, Dilek Hakkani-Tür

Recent LLMs have enabled significant advancements for conversational agents. However, they are also well known to hallucinate, producing responses that seem plausible but are factually incorrect. On the other hand, users tend to over-rely on LLM-based AI agents, accepting AI’s suggestion even when it is wrong. Adding positive friction, such as explanations or getting user confirmations, has been proposed as a mitigation in AI-supported decision-making systems. In this paper, we propose an accountability model for LLM-based task-oriented dialogue agents to address user overreliance via friction turns in cases of model uncertainty and errors associated with dialogue state tracking (DST). The accountability model is an augmented LLM with an additional accountability head that functions as a binary classifier to predict the relevant slots of the dialogue state mentioned in the conversation. We perform our experiments with multiple backbone LLMs on two established benchmarks (MultiWOZ and Snips). Our empirical findings demonstrate that the proposed approach not only enables reliable estimation of AI agent errors but also guides the decoder in generating more accurate actions. We observe around 3% absolute improvement in joint goal accuracy (JGA) of DST output by incorporating accountability heads into modern LLMs. Self-correcting the detected errors further increases the JGA from 67.13 to 70.51, achieving state-of-the-art DST performance. Finally, we show that error correction through user confirmations (friction turn) achieves a similar performance gain, highlighting its potential to reduce user overreliance.

Juhee Kim, Chunghu Mok, Jisun Lee, Hyang Sook Kim, Yohan Jo

Emotional support dialogue systems aim to reduce help-seekers’ distress and help them overcome challenges. While human values—core beliefs that shape an individual’s priorities—are increasingly emphasized in contemporary psychological therapy for their role in fostering internal transformation and long-term emotional well-being, their integration into emotional support systems remains underexplored. To bridge this gap, we present a value-driven method for training emotional support dialogue systems designed to reinforce positive values in seekers. Notably, our model identifies which values to reinforce at each turn and how to do so, by leveraging online support conversations from Reddit. We evaluate the method across support skills, seekers’ emotional intensity, and value reinforcement. Our method consistently outperforms various baselines, effectively exploring and eliciting values from seekers. Additionally, leveraging crowd knowledge from Reddit significantly enhances its effectiveness. Therapists highlighted its ability to validate seekers’ challenges and emphasize positive aspects of their situations—both crucial elements of value reinforcement. Our work, being the first to integrate value reinforcement into emotional support systems, demonstrates its promise and establishes a foundation for future research.

Haesung Pyun, Yoonah Park, Yohan Jo

In dialogue state tracking (DST), in-context learning comprises a retriever that selects labeled dialogues as in-context examples and a DST model that uses these examples to infer the dialogue state of the query dialogue. Existing methods for constructing training data for retrievers suffer from three key limitations: (1) the synergistic effect of examples is not considered, (2) the linguistic characteristics of the query are not sufficiently factored in, and (3) scoring is not directly optimized for DST performance. Consequently, the retriever can fail to retrieve examples that would substantially improve DST performance. To address these issues, we present CombiSearch—a method that scores effective in-context examples based on their combinatorial impact on DST performance. Our evaluation on MultiWOZ shows that retrievers trained with CombiSearch surpass state-of-the-art models, achieving a 20× gain in data efficiency and generalizing well to the SGD dataset. Moreover, CombiSearch attains a 12% absolute improvement in the upper bound DST performance over traditional approaches when no retrieval errors are assumed. This significantly increases the headroom for practical DST performance while demonstrating that existing methods rely on suboptimal data for retriever training.

Harshit Joshi, Shicheng Liu, James Chen, Larsen Weigle, Monica Lam

Large Language Models are capable of carrying out human-like conversations in diverse settings in response to user requests for tasks and knowledge. However, existing conversational agents implemented with LLMs often struggle with hallucination, following instructions with conditional logic, and integrating knowledge from different sources. These shortcomings compromise the agents’ effectiveness, rendering them unsuitable for deployment. To address these challenges, we introduce Genie, a programmable framework for creating knowledge-intensive task-oriented conversational agents that handle involved interactions and answer complex queries. Unlike LLMs, Genie delivers reliable, grounded responses through advanced dialogue state management and supports controllable agent policies via its declarative specification – Genie Worksheet. This is achieved through an algorithmic runtime system that implements the developer-supplied policy, limiting LLMs to (1) parse user input using a succinct conversational history, and (2) generate responses according to supplied content. Agents built with Genie outperform SOTA methods on complex logic dialogue datasets by up to 20.5%. We conducted a user study with 62 participants. Genie agents with GPT-4 Turbo outperformed the GPT-4 Turbo agents with function calling, improving goal completion rates from 21.8% to 82.8% across three real-world tasks.

Weiyang Guo, Jing Li, Wenya Wang, Yu Li, Daojing He, Jun Yu, Min Zhang

The proliferation of jailbreak attacks against large language models (LLMs) highlights the need for robust security measures. However, in multi-round dialogues, malicious intentions may be hidden in interactions, leading LLMs to be more prone to produce harmful responses. In this paper, we propose the Multi-Turn Safety Alignment (MTSA) framework, to address the challenge of securing LLMs in multi-round interactions. It consists of two stages: In the thought-guided attack learning stage, the red-team model learns about thought-guided multi-round jailbreak attacks to generate adversarial prompts. In the adversarial iterative optimization stage, the red-team model and the target model continuously improve their respective capabilities in interaction. Furthermore, we introduce a multi-turn reinforcement learning algorithm based on future rewards to enhance the robustness of safety alignment. Experimental results show that the red-team model exhibits state-of-the-art attack capabilities, while the target model significantly improves its performance on safety benchmarks.

Haonan Zhang, Run Luo, Xiong Liu, Yuchuan Wu, Ting-En Lin, Pengpeng Zeng, Qiang Qu, Feiteng Fang, Min Yang, Lianli Gao 等

Role-Playing Agents (RPAs), benefiting from large language models, is an emerging interactive AI system that simulates roles or characters with diverse personalities. However, existing methods primarily focus on mimicking dialogues among roles in textual form, neglecting the role’s voice traits (e.g., voice style and emotions) as playing a crucial effect in interaction, which tends to be more immersive experiences in realistic scenarios. Towards this goal, we propose OmniCharacter, a first seamless speech-language personality interaction model to achieve immersive RPAs with low latency. Specifically, OmniCharacter enables agents to consistently exhibit role-specific personality traits and vocal traits throughout the interaction, enabling a mixture of speech and language responses. To align the model with speech-language scenarios, we construct a dataset named OmniCharacter-10K, which involves more distinctive characters (20), richly contextualized multi-round dialogue (10K), and dynamic speech response (135K). Experimental results showcase that our method yields better responses in terms of both content and style compared to existing RPAs and mainstream speech-language models, with a response latency as low as 289ms.

Ayesha Qamar, Jonathan Tong, Ruihong Huang

Recent advancements in NLP, largely driven by Large Language Models (LLMs), have significantly improved performance on an array of tasks. However, Dialogue Act (DA) classification remains challenging, particularly in the fine-grained 50-class, multiparty setting. This paper investigates the root causes of LLMs’ poor performance in DA classification through a linguistically motivated analysis. We identify three key pre-tasks essential for accurate DA prediction: Turn Management, Communicative Function Identification, and Dialogue Structure Prediction. Our experiments reveal that LLMs struggle with these fundamental tasks, often failing to outperform simple rule-based baselines. Additionally, we establish a strong empirical correlation between errors in these pre-tasks and DA classification failures. A human study further highlights the significant gap between LLM and human-level dialogue understanding. These findings indicate that LLMs’ shortcomings in dialogue comprehension hinder their ability to accurately predict DAs, highlighting the need for improved dialogue-aware training approaches.

Joseph Gatto, Parker Seegmiller, Timothy E. Burdick, Inas S. Khayal, Sarah DeLozier, Sarah M. Preum

Follow-up question generation is an essential feature of dialogue systems as it can reduce conversational ambiguity and enhance modeling complex interactions. Conversational contexts often pose core NLP challenges such as (i) extracting relevant information buried in fragmented data sources, and (ii) modeling parallel thought processes. These two challenges occur frequently in medical dialogue as a doctor asks questions based not only on patient utterances but also their prior EHR data and current diagnostic hypotheses. Asking medical questions in asynchronous conversations compounds these issues as doctors can only rely on static EHR information to motivate follow-up questions. To address these challenges, we introduce FollowupQ, a novel framework for enhancing asynchronous medical conversation.FollowupQ is a multi-agent framework that processes patient messages and EHR data to generate personalized follow-up questions, clarifying patient-reported medical conditions. FollowupQ reduces requisite provider follow-up communications by 34%. It also improves performance by 17% and 5% on real and synthetic data, respectively. We also release the first public dataset of asynchronous medical messages with linked EHR data alongside 2,300 follow-up questions written by clinical experts for the wider NLP research community.