Training task-oriented dialogue systems typically requires turn-level annotations for interacting with their APIs: e.g. a dialogue state and the system actions taken at each step. These annotations can be costly to produce, error-prone, and require both domain and annotation expertise. With advances in LLMs, we hypothesize that unlabeled data and a schema definition are sufficient for building a working task-oriented dialogue system, completely unsupervised. We consider a novel unsupervised setting of only (1) a well-defined API schema (2) a set of unlabeled dialogues between a user and agent. We propose an innovative approach using expectation-maximization (EM) that infers turn-level annotations as latent variables using a noisy channel model to build an end-to-end dialogue agent. Evaluating our approach on the MultiWOZ benchmark, our method more than doubles the dialogue success rate of a strong GPT-3.5 baseline.
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MORPHEUS: Modeling Role from Personalized Dialogue History by Exploring and Utilizing Latent Space
PDF ↗Personalized Dialogue Generation (PDG) aims to create coherent responses according to roles or personas. Traditional PDG relies on external role data, which can be scarce and raise privacy concerns. Approaches address these issues by extracting role information from dialogue history, which often fail to generically model roles in continuous space. To overcome these limitations, we introduce a novel framework Models Roles from Personalized Dialogue History by Exploring and Utilizing Latent Space (MORPHEUS) through a three-stage training process. Specifically, we create a persona codebook to represent roles in latent space compactly, and this codebook is used to construct a posterior distribution of role information. This method enables the model to generalize across roles, allowing the generation of personalized dialogues even for unseen roles. Experiments on both Chinese and English datasets demonstrate that MORPHEUS enhances the extraction of role information, and improves response generation without external role data. Additionally, MORPHEUS can be considered an efficient fine-tuning for large language models.
Although existing fashionable generation methods on Incomplete Utterance Rewriting (IUR) can generate coherent utterances, they often result in the inclusion of irrelevant and redundant tokens in rewritten utterances due to their inability to focus on critical tokens in dialogue context. Furthermore, the limited size of the training datasets also contributes to the insufficient training of the IUR model. To address the first issue, we propose a multi-task learning framework EO-IUR (Editing Operation-guided Incomplete Utterance Rewriting) that introduces the editing operation labels generated by sequence labeling module to guide generation model to focus on critical tokens. Furthermore, we introduce a token-level heterogeneous graph to represent dialogues. To address the second issue, we propose a two-dimensional utterance augmentation strategy, namely editing operation-based incomplete utterance augmentation and LLM-based historical utterance augmentation. The experimental results on three datasets demonstrate that our EO-IUR outperforms previous state-of-the-art (SOTA) baselines in both open-domain and task-oriented dialogue.
Relevance Is a Guiding Light: Relevance-aware Adaptive Learning for End-to-end Task-oriented Dialogue System
PDF ↗Retrieving accurate domain knowledge and providing helpful information are crucial in developing an effective end-to-end task-oriented dialogue system (E2ETOD). The field has witnessed numerous methods following the retrieve-then-generate paradigm and training their systems on one specific domain. However, existing approaches still suffer from the Distractive Attributes Problem (DAP): struggling to deal with false but similar knowledge (hard negative entities), which is even more intractable when countless pieces of knowledge from different domains are blended in a real-world scenario. To alleviate DAP, we propose the Relevance-aware Adaptive Learning (ReAL) method, a two-stage training framework that eliminates hard negatives step-by-step and aligns retrieval with generation. In the first stage, we introduce a top-k adaptive contrastive loss and utilize the divergence-driven feedback from the frozen generator to pre-train the retriever. In the second stage, we propose using the metric score distribution as an anchor to align retrieval with generation. Thorough experiments on three benchmark datasets demonstrate ReAL’s superiority over existing methods, with extensive analysis validating its strong capabilities of overcoming in- and cross-domain distractions.
Research on dialogue constructiveness assessment focuses on (i) analysing conversational factors that influence individuals to take specific actions, win debates, change their perspectives or broaden their open-mindedness and (ii) predicting constructiveness outcomes following dialogues for such use cases. These objectives can be achieved by training either interpretable feature-based models (which often involve costly human annotations) or neural models such as pre-trained language models (which have empirically shown higher task accuracy but lack interpretability). In this paper we propose an LLM feature-based framework for dialogue constructiveness assessment that combines the strengths of feature-based and neural approaches, while mitigating their downsides. The framework first defines a set of dataset-independent and interpretable linguistic features, which can be extracted by both prompting an LLM and simple heuristics. Such features are then used to train LLM feature-based models. We apply this framework to three datasets of dialogue constructiveness and find that our LLM feature-based models outperform or performs at least as well as standard feature-based models and neural models. We also find that the LLM feature-based model learns more robust prediction rules instead of relying on superficial shortcuts, which often trouble neural models.
Reinforcement learning shows promise in optimizing dialogue policies, but addressing the challenge of reward sparsity remains crucial. While curriculum learning offers a practical solution by strategically training policies from simple to complex, it hinges on the assumption of a gradual increase in goal difficulty to ensure a smooth knowledge transition across varied complexities. In complex dialogue environments without intermediate goals, achieving seamless knowledge transitions becomes tricky. This paper proposes a novel Bootstrapped Policy Learning (BPL) framework, which adaptively tailors progressively challenging subgoal curriculum for each complex goal through goal shaping, ensuring a smooth knowledge transition. Goal shaping involves goal decomposition and evolution, decomposing complex goals into subgoals with solvable maximum difficulty and progressively increasing difficulty as the policy improves. Moreover, to enhance BPL’s adaptability across various environments, we explore various combinations of goal decomposition and evolution within BPL, and identify two universal curriculum patterns that remain effective across different dialogue environments, independent of specific environmental constraints. By integrating the summarized curriculum patterns, our BPL has exhibited efficacy and versatility across four publicly available datasets with different difficulty levels.
Previous studies on multi-party dialogue generation predominantly concentrated on modeling the reply-to structure of dialogue histories, always overlooking the coherence between generated responses and target utterances. To address this issue, we propose a Reinforcement Learning approach emphasizing both Topic and Rhetorical Coherence (RL-TRC). In particular, the topic- and rhetorical-coherence tasks are designed to enhance the model’s perception of coherence with the target utterance. Subsequently, an agent is employed to learn a coherence policy, which guides the generation of responses that are topically and rhetorically aligned with the target utterance. Furthermore, three discourse-aware rewards are developed to assess the coherence between the generated response and the target utterance, with the objective of optimizing the policy. The experimental results and in-depth analyses on two popular datasets demonstrate that our RL-TRC significantly outperforms the state-of-the-art baselines, particularly in generating responses that are more coherent with the target utterances.
Overcome Noise and Bias: Segmentation-Aided Multi-Granularity Denoising and Debiasing for Enhanced Quarduples Extraction in Dialogue
PDF ↗Dialogue Aspect-based Sentiment Quadruple analysis (DiaASQ) extends ABSA to more complex real-world scenarios (i.e., dialogues), which makes existing generation methods encounter heightened noise and order bias challenges, leading to decreased robustness and accuracy.To address these, we propose the Segmentation-Aided multi-grained Denoising and Debiasing (SADD) method. For noise, we propose the Multi-Granularity Denoising Generation model (MGDG), achieving word-level denoising via sequence labeling and utterance-level denoising via topic-aware dialogue segmentation. Denoised Attention in MGDG integrates multi-grained denoising information to help generate denoised output.For order bias, we first theoretically analyze its direct cause as the gap between ideal and actual training objectives and propose a distribution-based solution. Since this solution introduces a one-to-many learning challenge, our proposed Segmentation-aided Order Bias Mitigation (SOBM) method utilizes dialogue segmentation to supplement order diversity, concurrently mitigating this challenge and order bias.Experiments demonstrate SADD’s effectiveness, achieving state-of-the-art results with a 6.52% F1 improvement.
Strength Lies in Differences! Improving Strategy Planning for Non-collaborative Dialogues via Diversified User Simulation
PDF ↗We investigate non-collaborative dialogue agents, which are expected to engage in strategic conversations with diverse users, for securing a mutual agreement that leans favorably towards the system’s objectives. This poses two main challenges for existing dialogue agents: 1) The inability to integrate user-specific characteristics into the strategic planning, and 2) The difficulty of training strategic planners that can be generalized to diverse users. To address these challenges, we propose TRIP to enhance the capability in tailored strategic planning, incorporating a user-aware strategic planning module and a population-based training paradigm. Through experiments on benchmark non-collaborative dialogue tasks, we demonstrate the effectiveness of TRIP in catering to diverse users.
To make sense of massive data, we often first fit simplified models and then interpret the parameters; for example, we cluster the text embeddings and then interpret the mean parameters of each cluster.However, these parameters are often high-dimensional and hard to interpret.To make model parameters directly interpretable, we introduce a family of statistical models---including clustering, time series, and classification models---parameterized by *natural language predicates*. For example, a cluster of text about COVID could be parameterized by the predicate ``*discusses COVID*''.To learn these statistical models effectively, we develop a model-agnostic algorithm that optimizes continuous relaxations of predicate parameters with gradient descent and discretizes them by prompting language models (LMs).Finally, we apply our framework to a wide range of problems: taxonomizing user chat dialogues, characterizing how they evolve across time, finding categories where one language model is better than the other, clustering math problems based on subareas, and explaining visual features in memorable images.Our framework is highly versatile, applicable to both textual and visual domains, can be easily steered to focus on specific properties (e.g. subareas), and explains sophisticated concepts that classical methods (e.g. n-gram analysis) struggle to produce.
Language
We present a generative dialogue system capable of operating in a full-duplex manner, allowing for seamless interaction. It is based on a large language model (LLM) carefully aligned to be aware of a perception module, a motor function module, and the concept of a simple finite state machine (called neural FSM) with two states. The perception and motor function modules operate in tandem, allowing the system to speak and listen to the user simultaneously. The LLM generates textual tokens for inquiry responses and makes autonomous decisions to start responding to, wait for, or interrupt the user by emitting control tokens to the neural FSM. All these tasks of the LLM are carried out as next token prediction on a serialized view of the dialogue in real-time. In automatic quality evaluations simulating real-life interaction, the proposed system reduces the average conversation response latency by more than threefold compared with LLM-based half-duplex dialogue systems while responding within less than 500 milliseconds in more than 50% of evaluated interactions. Running an LLM with only 8 billion parameters, our system exhibits an 8% higher interruption precision rate than the best available commercial LLM for voice-based dialogue.
Language · Dialogue
Developing intelligent pediatric consultation systems offers promising prospects for improving diagnostic efficiency, especially in China, where healthcare resources are scarce. Despite recent advances in Large Language Models (LLMs) for Chinese medicine, their performance is sub-optimal in pediatric applications due to inadequate instruction data and vulnerable training procedures.To address the above issues, this paper builds PedCorpus, a high-quality dataset of over 300,000 multi-task instructions from pediatric textbooks, guidelines, and knowledge graph resources to fulfil diverse diagnostic demands. Upon well-designed PedCorpus, we propose PediatricsGPT, the first Chinese pediatric LLM assistant built on a systematic and robust training pipeline.In the continuous pre-training phase, we introduce a hybrid instruction pre-training mechanism to mitigate the internal-injected knowledge inconsistency of LLMs for medical domain adaptation. Immediately, the full-parameter Supervised Fine-Tuning (SFT) is utilized to incorporate the general medical knowledge schema into the models. After that, we devise a direct following preference optimization to enhance the generation of pediatrician-like humanistic responses. In the parameter-efficient secondary SFT phase,a mixture of universal-specific experts strategy is presented to resolve the competency conflict between medical generalist and pediatric expertise mastery. Extensive results based on the metrics, GPT-4, and doctor evaluations on distinct downstream tasks show that PediatricsGPT consistently outperforms previous Chinese medical LLMs. The project and data will be released at https://github.com/ydk122024/PediatricsGPT.
Language · Speech
Recent advancements in zero-shot text-to-speech (TTS) modeling have led to significant strides in generating high-fidelity and diverse speech. However, dialogue generation, along with achieving human-like naturalness in speech, continues to be a challenge. In this paper, we introduce CoVoMix: Conversational Voice Mixture Generation, a novel model for zero-shot, human-like, multi-speaker, multi-round dialogue speech generation. CoVoMix first converts dialogue text into multiple streams of discrete tokens, with each token stream representing semantic information for individual talkers. These token streams are then fed into a flow-matching based acoustic model to generate mixed mel-spectrograms. Finally, the speech waveforms are produced using a HiFi-GAN model. Furthermore, we devise a comprehensive set of metrics for measuring the effectiveness of dialogue modeling and generation. Our experimental results show that CoVoMix can generate dialogues that are not only human-like in their naturalness and coherence but also involve multiple talkers engaging in multiple rounds of conversation. This is exemplified by instances generated in a single channel where one speaker's utterance is seamlessly mixed with another's interjections or laughter, indicating the latter's role as an attentive listener. Audio samples are enclosed in the supplementary.
Deep Learning · Self-Supervised Learning
When prompting a language model (LM), users often expect the model to adhere to a set of behavioral principles across diverse tasks, such as producing insightful content while avoiding harmful or biased language. Instilling such principles (i.e., a constitution) into a model is resource-intensive, technically challenging, and generally requires human preference labels or examples. We introduce SAMI, an iterative algorithm that finetunes a pretrained language model (without requiring preference labels or demonstrations) to increase the conditional mutual information between constitutions and self-generated responses given queries from a dataset. On single-turn dialogue and summarization, a SAMI-trained mistral-7b outperforms the initial pretrained model, with win rates between 66% and 77%. Strikingly, it also surpasses an instruction-finetuned baseline (mistral-7b-instruct) with win rates between 55% and 57% on single-turn dialogue. SAMI requires a model that writes the principles. To avoid dependence on strong models for writing principles, we align a strong pretrained model (mixtral-8x7b) using constitutions written by a weak instruction-finetuned model (mistral-7b-instruct), achieving a 65% win rate on summarization. Finally, we investigate whether SAMI generalizes to diverse summarization principles (e.g., "summaries should be scientific") and scales to stronger models (llama3-70b), finding that it achieves win rates of up to 68% for learned and 67% for held-out principles compared to the base model. Our results show that a pretrained LM can learn to follow constitutions without using preference labels, demonstrations, or human oversight.
Reinforcement Learning · Planning
Large-scale generative language and vision-language models (LLMs and VLMs) excel in few-shot in-context learning for decision making and instruction following. However, they require high-quality exemplar demonstrations to be included in their context window. In this work, we ask: Can LLMs and VLMs generate their own examples from generic, sub-optimal demonstrations? We propose In-Context Abstraction Learning (ICAL), a method that builds a memory of multimodal experience from sub-optimal demonstrations and human feedback. Given a task demonstration that may contain inefficiencies or mistakes, a VLM abstracts the trajectory into a generalized program by correcting inefficient actions and annotating cognitive abstractions: causal relationships, object state changes, temporal subgoals, and task-relevant visual elements. These abstractions are iteratively improved and adapted through human feedback while the agent attempts to execute the trajectory in a similar environment. The resulting examples, when used as exemplars in the prompt, significantly improve decision-making in retrieval-augmented LLM and VLM agents. Moreover, as the agent's library of examples grows, it becomes more efficient, relying less on human feedback and requiring fewer environment interactions per demonstration. Our ICAL agent surpasses the state-of-the-art in dialogue-based instruction following in TEACh, multimodal web agents in VisualWebArena, and action anticipation in Ego4D. In TEACh, we achieve a 12.6% improvement in goal-condition success. In VisualWebArena, our task success rate improves over the SOTA from 14.3% to 22.7% using GPT4V. In Ego4D action forecasting, we improve over few-shot GPT-4V and remain competitive with supervised models. We show finetuning our retrieval-augmented in-context agent yields additional improvements. Our approach significantly reduces reliance on manual prompt engineering and consistently outperforms in-context learning from action plans that lack such abstractions.
Language · Dialogue
To evaluate Large Language Models (LLMs) for question answering (QA), traditional methods typically focus on directly assessing the immediate responses generated by the models based on the given question and context. In the common use case of humans seeking AI assistant’s help in finding information, these non-interactive evaluations do not account for the dynamic nature of human-model conversations, and interaction-aware evaluations have shown that accurate models are not necessarily preferred by humans Lee et al. Recent works in human-computer interaction (HCI) have employed human evaluators to conduct interactions and evaluations, but they are often prohibitively expensive and time-consuming to scale. In this work, we introduce an automated evaluation framework IQA-EVAL to Interactive Question Answering Evaluations, more specifically, we introduce LLM-based Evaluation Agent (LEA) that can: (1) simulate human behaviors to generate interactions with IQA models; (2) automatically evaluate the generated interactions. Moreover, we propose assigning personas to LEAs to better simulate groups of real human evaluators. We show that: (1) our evaluation framework with GPT-4 (or Claude) as the backbone model achieves a high correlation with human evaluations on the IQA task; (2) assigning personas to LEA to better represent the crowd further significantly improves correlations. Finally, we use our automated metric to evaluate five recent LLMs with over 1000 questions from complex and ambiguous question answering tasks, which would cost $5k if evaluated by humans.
Social Aspects
Cultural bias is pervasive in many large language models (LLMs), largely due to the deficiency of data representative of different cultures.Typically, cultural datasets and benchmarks are constructed either by extracting subsets of existing datasets or by aggregating from platforms such as Wikipedia and social media.However, these approaches are highly dependent on real-world data and human annotations, making them costly and difficult to scale.Inspired by cognitive theories on social communication, this paper introduces CulturePark, an LLM-powered multi-agent communication framework for cultural data collection.CulturePark simulates cross-cultural human communication with LLM-based agents playing roles in different cultures.It generates high-quality cross-cultural dialogues encapsulating human beliefs, norms, and customs.Using CulturePark, we generated 41,000 cultural samples to fine-tune eight culture-specific LLMs.We evaluated these models across three downstream tasks: content moderation, cultural alignment, and cultural education.Results show that for content moderation, our GPT-3.5-based models either match or outperform GPT-4 on $41$ datasets. Regarding cultural alignment, our models surpass GPT-4 on Hofstede's VSM 13 framework.Furthermore, for cultural education of human participants, our models demonstrate superior outcomes in both learning efficacy and user experience compared to GPT-4. CulturePark proves an important step in addressing cultural bias and advancing the democratization of AI, highlighting the critical role of culturally inclusive data in model training. Code is released at https://github.com/Scarelette/CulturePark.
Reinforcement Learning · Deep RL
Reinforcement Learning from Human Feedback (RLHF) has become the standard approach for aligning Large Language Models (LLMs) with human preferences, allowing LLMs to demonstrate remarkable abilities in various tasks. Existing methods work by emulating the human preference at the single decision (turn) level, limiting their capabilities in settings that require planning or multi-turn interactions to achieve a long-term goal. In this paper, we address this issue by developing novel methods for Reinforcement Learning (RL) from preference feedback between two full multi-turn conversations. In the tabular setting, we present a novel mirror-descent-based policy optimization algorithm for the general multi-turn preference-based RL problem, and prove its convergence to Nash equilibrium. To evaluate performance, we create a new environment, Education Dialogue, where a teacher agent guides a student in learning a random topic, and show that a deep RL variant of our algorithm outperforms RLHF baselines. Finally, we show that in an environment with explicit rewards, our algorithm recovers the same performance as a reward-based RL baseline, despite relying solely on a weaker preference signal.
Generative Models
Large language models (LLMs) are considered a crucial technology for advancing intelligent education since they exhibit the potential for an in-depth understanding of teaching scenarios and providing students with personalized guidance. Nonetheless, current LLM-based application in personalized teaching predominantly follows a "Question-Answering" paradigm, where students are passively provided with answers and explanations. In this paper, we propose SocraticLM, which achieves a Socratic "Thought-Provoking" teaching paradigm that fulfills the role of a real classroom teacher in actively engaging students in the thought process required for genuine problem-solving mastery. To build SocraticLM, we first propose a novel "Dean-Teacher-Student" multi-agent pipeline to construct a new dataset, SocraTeach, which contains $35$K meticulously crafted Socratic-style multi-round (equivalent to $208$K single-round) teaching dialogues grounded in fundamental mathematical problems. Our dataset simulates authentic teaching scenarios, interacting with six representative types of simulated students with different cognitive states, and strengthening four crucial teaching abilities. SocraticLM is then fine-tuned on SocraTeach with three strategies balancing its teaching and reasoning abilities. Moreover, we contribute a comprehensive evaluation system encompassing five pedagogical dimensions for assessing the teaching quality of LLMs. Extensive experiments verify that SocraticLM achieves significant improvements in the teaching performance, outperforming GPT4 by more than 12\%. Our dataset and code is available at https://github.com/Ljyustc/SocraticLM.
Language · Dialogue
Standard Large Language Models (LLMs) struggle with handling dialogues with long contexts due to efficiency and consistency issues. According to our observation, dialogue contexts are highly structured, and the special token of End-of-Utterance (EoU) in dialogues has the potential to aggregate information. We refer to the EoU tokens as ``conversational attention sinks'' (conv-attn sinks). Accordingly, we introduce StreamingDialogue, which compresses long dialogue history into conv-attn sinks with minimal losses, and thus reduces computational complexity quadratically with the number of sinks (i.e., the number of utterances). Current LLMs already demonstrate the ability to handle long context window, e.g., a window size of 200K or more. To this end, by compressing utterances into EoUs, our method has the potential to handle more than 200K of utterances, resulting in a prolonged dialogue learning. In order to minimize information losses from reconstruction after compression, we design two learning strategies of short-memory reconstruction (SMR) and long-memory reactivation (LMR). Our method outperforms strong baselines in dialogue tasks and achieves a 4 $\times$ speedup while reducing memory usage by 18 $\times$ compared to dense attention recomputation.