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Wen Chang, Yun-Nung Chen

Recent research in dialogue systems focuses on two main categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems help users complete specific tasks, while open-domain systems aim to create engaging conversations. However, user intents often emerge during interactions. A recent study introduced SalesBot, simulating dialogues that transition from chit-chat to task-oriented scenarios to train sales agents. Unfortunately, the initial data lacked smooth transitions and coherent long dialogues, resulting in unnatural interactions. This paper presents SalesBot 2.0, an improved dataset leveraging commonsense knowledge from large language models (LLMs) through strategic prompting. Additionally, we introduce SalesAgent, a novel model trained on salesperson interactions using chain-of-thought (CoT) reasoning. This model excels in transitioning topics, understanding user intents, and selecting appropriate strategies.Experiments with diverse user simulations validate our method’s effectiveness in controlling dialogue strategies in LLMs. SalesBot 2.0 enhances coherence and reduces aggression, improving model learning for sales-customer interactions.

Yu Wang, Yang Xu, Gabriel Skantze, Hendrik Buschmeier

According to the Entropy Rate Constancy (ERC) principle, the information density of a text is approximately constant over its length. Whether this principle also applies to nonverbal communication signals is still under investigation. We perform empirical analyses of video-recorded dialogue data and investigate whether listener gaze, as an important nonverbal communication signal, adheres to the ERC principle. Results show (1) that the ERC principle holds for listener gaze; and (2) that the two linguistic factors syntactic complexity and turn transition potential are weakly correlated with local entropy of listener gaze.

Mingye Zhu, Yi Liu, Lei Zhang, Junbo Guo, Zhendong Mao

Recently, tremendous strides have been made to align the generation of Large Language Models (LLMs) with human values to mitigate toxic or unhelpful content. Leveraging Reinforcement Learning from Human Feedback (RLHF) proves effective and is widely adopted by researchers. However, implementing RLHF is complex, and its sensitivity to hyperparameters renders achieving stable performance and scalability challenging. Furthermore, prevailing approaches to preference alignment primarily concentrate on pairwise comparisons, with limited exploration into multi-response scenarios, thereby overlooking the potential richness within the candidate pool. For the above reasons, we propose a new approach: Listwise Reward Enhancement for Preference Alignment (LIRE), a gradient-based reward optimization approach that incorporates the offline rewards of multiple responses into a streamlined listwise framework, thus eliminating the need for online sampling during training. LIRE is straightforward to implement, requiring minimal parameter tuning, and seamlessly aligns with the pairwise paradigm while naturally extending to multi-response scenarios. Moreover, we introduce a self-enhancement algorithm aimed at iteratively refining the reward during training. Our experiments demonstrate that LIRE consistently outperforms existing methods across several benchmarks on dialogue and summarization tasks, with good transferability to out-of-distribution data, assessed using proxy reward models and human annotators.

Sangwon Park, Hongseok Choi, Dongha Choi, Hyunju Lee

With the proliferation of digital communication, dialogue summarization has become increasingly important. However, it still faces a shortage of data. To address this issue, we developed **Gen**erative **D**ata Augmentation Strategy Leveraging **Ex**ternal Data for Abstractive Dialogue Summarization (**GENDEX**), which is based on the hypothetical foundation that texts containing people and their interpersonal interactions can potentially serve as summaries of corresponding dialogues. We filter short texts containing people and resolve coreferences for better contextual analysis. We then identify the semantic roles of words within the texts and filter them based on the patterns observed in the dialogue summarization datasets. Using these texts, we generate synthetic dialogues through a controlled generation method. To better leverage the augmented data, we utilize noise-tolerant training to fine-tune the summarization model. The experimental results demonstrate the effectiveness of our proposed method, showing its robust performance, generalizability, and scalability. Moreover, performance improvements by *GENDEX* were observed regardless of complexity of dialogues. The code is available at https://github.com/DMCB-GIST/GENDEX.

Xiaoming Shi, Zeming Liu, Li Du, Yuxuan Wang, Hongru Wang, Yuhang Guo, Tong Ruan, Jie Xu, Xiaofan Zhang, Shaoting Zhang

This paper surveys and organizes research works of medical dialog systems, which is an important yet challenging task. Although these systems have been surveyed in the medical community from an application perspective, a systematic review from a rigorous technical perspective has to date remained noticeably absent. As a result, an overview of the categories, methods, evaluation of medical dialogue systems remain limited and underspecified, hindering the further improvement of this area. To fill this gap, we investigate an initial pool of 325 papers from well-known computer science, natural language processing conferences and journals, and make an overview. Recently, large language models have shown strong model capacity on downstream tasks, which also reshape medical dialog systems’ foundation.Despite the alluring practical application value, current medical dialogue systems still suffer from problems. To this end, this paper lists grand challenges of medical dialog systems, especially of large language models.

Krishnapriya Vishnubhotla, Adam Hammond, Graeme Hirst, Saif Mohammad

Stories are rich in the emotions they exhibit in their narratives and evoke in the readers. The emotional journeys of the various characters within a story are central to their appeal. Computational analysis of the emotions of novels, however, has rarely examined the variation in the emotional trajectories of the different characters within them, instead considering the entire novel to represent a single story arc. In this work, we use character dialogue to distinguish between the emotion arcs of the narration and the various characters. We analyze the emotion arcs of the various characters in a dataset of English literary novels using the framework of Utterance Emotion Dynamics. Our findings show that the narration and the dialogue largely express disparate emotions through the course of a novel, and that the commonalities or differences in the emotional arcs of stories are more accurately captured by those associated with individual characters.

Chengfeng Dou, Ying Zhang, Zhi Jin, Wenpin Jiao, Haiyan Zhao, Yongqiang Zhao, Zhengwei Tao

The utilization of large language models for medical dialogue generation has attracted considerable attention due to its potential to enhance response richness and coherence. While previous studies have made strides in optimizing model performance, there is a pressing need to bolster the model’s capacity for diagnostic logic to ensure patient safety. In response to this need, we propose an approach termed preference learning from process feedback (PLPF), which involves integrating the doctor’s diagnostic logic into LLMs. PLPF encompasses three key components: rule modeling, preference data generation, and preference alignment. These components collectively serve to train the model to adhere to the diagnostic process. Our experimental results, utilizing Standardized Patient Testing, demonstrate that PLPF enhances the diagnostic accuracy of the baseline model in medical conversations by 17.6%, surpassing the performance of traditional approaches. Moreover, PLPF exhibits effectiveness in both multi-round and single-round dialogue tasks, thereby highlighting its potential in improving medical dialogue generation. Our dataset is available at https://github.com/Chengfeng-Dou/SpTesting.

Xinnan Guo, Qian Zhu, Qiuhui Shi, Xuan Lin, Liubin Wang, DaqianLi DaqianLi, Yongrui Chen

Incomplete utterance rewriting (IUR) aims to reconstruct the utterance with omitted information and pronouns to be standalone and complete based on the context. The existing works predominantly focus on simple ellipsis and coreference problems in brief multi-turn dialogues. But in actual scenarios: 1) the context of the dialogues frequently comprises multiple similar candidates for ellipsis and coreference resolution, pouring to confuse. 2) the number of turns tends to be more extensive, while the content with various topics also grows more complex. This paper proposes a novel method called CaT to address these issues. In particular, we first devise a tacker model, distilled from GPT4-turbo, to adopt Context Tracking that dynamically updates a list of key phrases turn by turn, as accurate candidates for ellipsis and coreference resolution. Second, we further present the Dynamic Context Introduction mechanism to filter irrelevant preceding contexts that are not relied on by any element within the key phrase list to condense extended dialogues. Comprehensive experiments indicate that our solution provides a significant improvement over the existing baselines, and achieves state-of-the-art on three benchmarks.

Hengguan Huang, Songtao Wang, Hongfu Liu, Hao Wang, Ye Wang

Traditional applications of natural language processing (NLP) in healthcare have predominantly focused on patient-centered services, enhancing patient interactions and care delivery, such as through medical dialogue systems. However, the potential of NLP to benefit inexperienced doctors, particularly in areas such as communicative medical coaching, remains largely unexplored. We introduce “ChatCoach”, a human-AI cooperative framework designed to assist medical learners in practicing their communication skills during patient consultations. ChatCoach differentiates itself from conventional dialogue systems by offering a simulated environment where medical learners can practice dialogues with a patient agent, while a coach agent provides immediate, structured feedback. This is facilitated by our proposed Generalized Chain-of-Thought (GCoT) approach, which fosters the generation of structured feedback and enhances the utilization of external knowledge sources. Additionally, we have developed a dataset specifically for evaluating Large Language Models (LLMs) within the ChatCoach framework on communicative medical coaching tasks. Our empirical results validate the effectiveness of ChatCoach.

Abbas Ghaddar, David Alfonso-Hermelo, Philippe Langlais, Mehdi Rezagholizadeh, Boxing Chen, Prasanna Parthasarathi

In this work, we dive deep into one of the popular knowledge-grounded dialogue benchmarks that focus on faithfulness, FaithDial. We show that a significant portion of the FaithDial data contains annotation artifacts, which may bias models towards completely ignoring the conversation history. We therefore introduce CHARP, a testbed, designed for evaluating supposedly non-hallucinatory models trained on the FaithDial dataset. Our extensive analysis reveals that models primarily exhibit poor performance on CHARP due to their inability to effectively attend to and reason over the conversation history. Furthermore, the evaluation methods of FaithDial fail to capture these shortcomings, neglecting the conversational history. Our findings indicate that there is substantial room for contribution in both dataset creation and hallucination evaluation for knowledge-grounded dialogue, and that CHARP can serve as a tool for monitoring the progress in this particular research area. Data, models, and source code will be publicly available upon acceptance.

Yiming Chen, Chen Zhang, Danqing Luo, Luis Fernando D’Haro, Robby Tan, Haizhou Li

The automatic evaluation of natural language generation (NLG) systems presents a long-lasting challenge. Recent studies have highlighted various neural metrics that align well with human evaluations. Yet, the robustness of these evaluators against adversarial perturbations remains largely under-explored due to the unique challenges in obtaining adversarial data for different NLG evaluation tasks. To address the problem, we introduce AdvEval, a novel black-box adversarial framework against NLG evaluators. AdvEval is specially tailored to generate data that yield strong disagreements between human and victim evaluators. Specifically, inspired by the recent success of large language models (LLMs) in text generation and evaluation, we adopt strong LLMs as both the data generator and gold evaluator. Adversarial data are automatically optimized with feedback from the gold and victim evaluator. We conduct experiments on 12 victim evaluators and 11 NLG datasets, spanning tasks including dialogue, summarization, and question evaluation. The results show that AdvEval can lead to significant performance degradation of various victim metrics, thereby validating its efficacy.

Minjin Kim, Minju Kim, Hana Kim, Beong-woo Kwak, SeongKu Kang, Youngjae Yu, Jinyoung Yeo, Dongha Lee

Conversational recommender systems are an emerging area that has garnered increasing interest in the community, especially with the advancements in large language models (LLMs) that enable sophisticated handling of conversational input. Despite the progress, the field still has many aspects left to explore. The currently available public datasets for conversational recommendation lack specific user preferences and explanations for recommendations, hindering high-quality recommendations. To address such challenges, we present a novel conversational recommendation dataset named PEARL, synthesized with persona- and knowledge-augmented LLM simulators. We obtain detailed persona and knowledge from real-world reviews and construct a large-scale dataset with over 57k dialogues. Our experimental results demonstrate that PEARL contains more specific user preferences, show expertise in the target domain, and provides recommendations more relevant to the dialogue context than those in prior datasets. Furthermore, we demonstrate the utility of PEARL by showing that our downstream models outperform baselines in both human and automatic evaluations. We release our dataset and code.

Tahira Naseem, Guangxuan Xu, Sarathkrishna Swaminathan, Asaf Yehudai, Subhajit Chaudhury, Radu Florian, Ramón Astudillo, Asim Munawar

Despite LLMs’ recent advancements, they still suffer from factual inconsistency and hallucination. An often-opted remedy is retrieval-augmented generation – however, there is no guarantee that the model will strictly adhere to retrieved grounding. Fundamentally, LLMs need to be aligned to be more faithful to grounding, which will require high-quality preference annotations. This paper investigates whether we can create high-quality grounded preference data for model alignment without using annotations from humans or large proprietary models. We experimented with existing entailment data and proposed approaches to generate synthetic grounded preference data, with which we train a Grounded Preference Model(GPM). We demonstrate through Proximal Policy Optimization(PPO) training of Mistral-7B-Instruct that our GPM model can successfully align powerful LLMs to generate much better grounded responses as judged by GPT4. Moreover, we show that our GPM is also a great faithfulness classifier, achieving SoTA in dialogue sub-tasks of the TRUE faithfulness Benchmark. We will release our GPM under the Apache 2.0 license.

Chen Chen, Ruizhe Li, Yuchen Hu, Yuanyuan Chen, Chengwei Qin, Qiang Zhang

Intelligent task-oriented dialogue systems (ToDs) are expected to continuously acquire new knowledge, also known as Continual Learning (CL), which is crucial to fit ever-changing user needs. However, catastrophic forgetting dramatically degrades the model performance in face of a long streamed curriculum. In this paper, we aim to overcome the forgetting problem in ToDs and propose a method (HESIT) with hyper-gradient-based exemplar strategy, which samples influential exemplars for periodic retraining. Instead of unilaterally observing data or models, HESIT adopts a profound exemplar selection strategy that considers the general performance of the trained model when selecting exemplars for each task domain. Specifically, HESIT analyzes the training data influence by tracing their hyper-gradient in the optimization process. Furthermore, HESIT avoids estimating Hessian to make it compatible for ToDs with a large pre-trained model. Experimental results show that HESIT effectively alleviates catastrophic forgetting by exemplar selection, and achieves state-of-the-art performance on the largest CL benchmark of ToDs in terms of all metrics.

Se Park, Chae Kim, Hyeongseop Rha, Minsu Kim, Joanna Hong, Jeonghun Yeo, Yong Ro

In this paper, we introduce a novel Face-to-Face spoken dialogue model. It processes audio-visual speech from user input and generates audio-visual speech as the response, marking the initial step towards creating an avatar chatbot system without relying on intermediate text. To this end, we newly introduce MultiDialog, the first large-scale multimodal (i.e, audio and visual) spoken dialogue corpus containing 340 hours of approximately 9,000 dialogues, recorded based on the open domain dialogue dataset, TopicalChat. The MultiDialog contains parallel audio-visual recordings of conversation partners acting according to the given script with emotion annotations, which we expect to open up research opportunities in multimodal synthesis. Our Face-to-Face spoken dialogue model incorporates a textually pretrained large language model and adapts it into the audio-visual spoken dialogue domain by incorporating speech-text joint pretraining. Through extensive experiments, we validate the effectiveness of our model in facilitating a face-to-face conversation. Demo and data are available at https://multidialog.github.io and https://huggingface.co/datasets/IVLLab/MultiDialog, respectively.

Rongwu Xu, Brian Lin, Shujian Yang, Tianqi Zhang, Weiyan Shi, Tianwei Zhang, Zhixuan Fang, Wei Xu, Han Qiu

Large language models (LLMs) encapsulate vast amounts of knowledge but still remain vulnerable to external misinformation. Existing research mainly studied this susceptibility behavior in a single-turn setting. However, belief can change during a multi-turn conversation, especially a persuasive one. Therefore, in this study, we delve into LLMs’ susceptibility to persuasive conversations, particularly on factual questions that they can answer correctly. We first curate the Farm (i.e., Fact to Misinform) dataset, which contains factual questions paired with systematically generated persuasive misinformation. Then, we develop a testing framework to track LLMs’ belief changes in a persuasive dialogue. Through extensive experiments, we find that LLMs’ correct beliefs on factual knowledge can be easily manipulated by various persuasive strategies.

Xiaolong Wang, Yile Wang, Yuanchi Zhang, Fuwen Luo, Peng Li, Maosong Sun, Yang Liu

Large Language Models (LLMs) have achieved remarkable performance in objective tasks such as open-domain question answering and mathematical reasoning, which can often be solved through recalling learned factual knowledge or chain-of-thought style reasoning. However, we find that the performance of LLMs in subjective tasks is still unsatisfactory, such as metaphor recognition, dark humor detection, etc. Compared to objective tasks, subjective tasks focus more on interpretation or emotional response rather than a universally accepted reasoning pathway. Based on the characteristics of the tasks and the strong dialogue-generation capabilities of LLMs, we propose RiC (Reasoning in Conversation), a method that focuses on solving subjective tasks through dialogue simulation. The motivation of RiC is to mine useful contextual information by simulating dialogues instead of supplying chain-of-thought style rationales, thereby offering potential useful knowledge behind dialogues for giving the final answers. We evaluate both API-based and open-source LLMs including GPT-4, ChatGPT, and OpenChat across twelve tasks. Experimental results show that RiC can yield significant improvement compared with various baselines.

Chen Qian, Wei Liu, Hongzhang Liu, Nuo Chen, Yufan Dang, Jiahao Li, Cheng Yang, Weize Chen, Yusheng Su, Xin Cong 等

Software development is a complex task that necessitates cooperation among multiple members with diverse skills. Numerous studies used deep learning to improve specific phases in a waterfall model, such as design, coding, and testing. However, the deep learning model in each phase requires unique designs, leading to technical inconsistencies across various phases, which results in a fragmented and ineffective development process. In this paper, we introduce ChatDev, a chat-powered software development framework in which specialized agents driven by large language models (LLMs) are guided in what to communicate (via chat chain) and how to communicate (via communicative dehallucination). These agents actively contribute to the design, coding, and testing phases through unified language-based communication, with solutions derived from their multi-turn dialogues. We found their utilization of natural language is advantageous for system design, and communicating in programming language proves helpful in debugging. This paradigm demonstrates how linguistic communication facilitates multi-agent collaboration, establishing language as a unifying bridge for autonomous task-solving among LLM agents. The code and data are available at https://github.com/OpenBMB/ChatDev.

Haoqiu Yan, Yongxin Zhu, Kai Zheng, Bing Liu, Haoyu Cao, Deqiang Jiang, Linli Xu

Large Language Model (LLM)-enhanced agents become increasingly prevalent in Human-AI communication, offering vast potential from entertainment to professional domains. However, current multi-modal dialogue systems overlook the acoustic information present in speech, which is crucial for understanding human communication nuances. This oversight can lead to misinterpretations of speakers’ intentions, resulting in inconsistent or even contradictory responses within dialogues. To bridge this gap, in this paper, we propose PerceptiveAgent, an empathetic multi-modal dialogue system designed to discern deeper or more subtle meanings beyond the literal interpretations of words through the integration of speech modality perception. Employing LLMs as a cognitive core, PerceptiveAgent perceives acoustic information from input speech and generates empathetic responses based on speaking styles described in natural language. Experimental results indicate that PerceptiveAgent excels in contextual understanding by accurately discerning the speakers’ true intentions in scenarios where the linguistic meaning is either contrary to or inconsistent with the speaker’s true feelings, producing more nuanced and expressive spoken dialogues. Code is publicly available at: https://github.com/Haoqiu-Yan/PerceptiveAgent.

Hope Schroeder, Deb Roy, Jad Kabbara

Facilitated dialogue is increasingly popular as a method of civic engagement and as a method for gathering social insight, but resources for its study are scant. We present Fora, a unique collection of annotated facilitated dialogues. We compile 262 facilitated conversations that were hosted with partner organizations seeking to engage their members and surface insights regarding issues like education, elections, and public health, primarily through the sharing of personal experience. Alongside this corpus of 39,911 speaker turns, we present a framework for the analysis of facilitated dialogue. We taxonomize key personal sharing behaviors and facilitation strategies in the corpus, annotate a 25% sample (10,000+ speaker turns) of the data accordingly, and evaluate and establish baselines on a number of tasks essential to the identification of these phenomena in dialogue. We describe the data, and relate facilitator behavior to turn-taking and participant sharing. We outline how this research can inform future work in understanding and improving facilitated dialogue, parsing spoken conversation, and improving the behavior of dialogue agents.