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Hyunwoo Kim, Jack Hessel, Liwei Jiang, Peter West, Ximing Lu, Youngjae Yu, Pei Zhou, Ronan Bras, Malihe Alikhani, Gunhee Kim 等

Data scarcity has been a long standing issue in the field of open-domain social dialogue. To quench this thirst, we present SODA: the first publicly available, million-scale high-quality social dialogue dataset. By contextualizing social commonsense knowledge from a knowledge graph, we are able to distill an exceptionally broad spectrum of social interactions from a large language model. Human evaluation shows that conversations in SODA are more consistent, specific, and (surprisingly) natural than those in prior human-authored datasets. Using SODA, we train COSMO: a generalizable conversation model that is significantly more natural and consistent on unseen datasets than best-performing conversation models (e.g., GODEL, BlenderBot-1, Koala, Vicuna). Experiments reveal COSMO is sometimes even preferred to the original human-written gold responses. Additionally, our results shed light on the distinction between knowledge-enriched conversations and natural social chitchats. We plan to make our data, model, and code public.

Oren Tsur, Yoav Tulpan

Online social platforms provide a bustling arena for information-sharing and for multi-party discussions. Various frameworks for dialogic discourse parsing were developed and used for the processing of discussions and for predicting the productivity of a dialogue. However, most of these frameworks are not suitable for the analysis of contentious discussions that are commonplace in many online platforms. A novel multi-label scheme for contentious dialog parsing was recently introduced by Zakharov et al. (2021). While the schema is well developed, the computational approach they provide is both naive and inefficient, as a different model (architecture) using a different representation of the input, is trained for each of the 31 tags in the annotation scheme. Moreover, all their models assume full knowledge of label collocations and context, which is unlikely in any realistic setting. In this work, we present a unified model for Non-Convergent Discourse Parsing that does not require any additional input other than the previous dialog utterances. We fine-tuned a RoBERTa backbone, combining embeddings of the utterance, the context and the labels through GRN layers and an asymmetric loss function. Overall, our model achieves results comparable with SOTA, without using label collocation and without training a unique architecture/model for each label. Our proposed architecture makes the labeling feasible at large scale, promoting the development of tools that deepen our understanding of discourse dynamics.

Huy Dao, Lizi Liao, Dung Le, Yuxiang Nie

The ability to proactively engage with users towards pitching products is highly desired for conversational assistants. However, existing conversational recommendation methods overemphasize on acquiring user preferences while ignore the strategic planning for nudging users towards accepting a designated item. Hence, these methods fail to promote specified items with engaging responses. In this work, we propose a Reinforced Target-driven Conversational Promotion (RTCP) framework for conversational promotion. RTCP integrates short-term and long-term planning via a balanced gating mechanism. Inside which, the dialogue actions are predicted via a knowledge-integrated multi-head attention and guided via reinforcement learning rewards. RTCP then employs action-guided prefix tuning to generate relevant responses. Experimental results demonstrate that our model outperforms state-of-the-art models on both automatic metrics and human evaluation. Moreover, RTCP has a strong capability in quickly adapting to unseen scenarios just by updating prefix parameters without re-training the whole model.

Tomoyuki Maekawa, Michita Imai

During remote conversations, communication breakdowns often occur when a listener misses certain statements. Our objective is to prevent such breakdowns by identifying Statements Crucial for Awareness of Interpretive Nonsense (SCAINs). If a listener misses a SCAIN, s/he may interpret subsequent statements differently from the speaker’s intended meaning. To identify SCAINs, we adopt a unique approach where we create a dialogue by omitting two consecutive statements from the original dialogue and then generate text to make the following statement more specific. The novelty of the proposed method lies in simulating missing information by processing text with omissions. We validate the effectiveness of SCAINs through evaluation using a dialogue dataset. Furthermore, we demonstrate that SCAINs cannot be identified as merely important statements, highlighting the uniqueness of our proposed method.

Xuanfan Ni, Hongliang Dai, Zhaochun Ren, Piji Li

Open-domain multi-turn dialogue generation encounters the significant challenge of lacking various types of knowledge from diverse sources. Existing models typically focus on identifying specific types of dialogue knowledge and utilize corresponding datasets for training. However, this approach often leads to limited generalization capabilities and increased computational resource requirements. Recently, large language models (LLMs) have shown impressive performance on natural language processing tasks. To harness the knowledge storage of LLMs, we propose a framework named KnowEE that explores multi-source multi-type knowledge from LLMs by leveraging diverse datasets and then exploits the obtained knowledge for response generation. Our framework comprises two phases: First, we leverage five external datasets encompassing various types of knowledge to extract the most relevant samples to the dialogue context which are served as prompts to generate corresponding type of knowledge; Second, we inject the acquired knowledge into the ongoing dialogue context in fine-grained and coarse-grained manners, which is then fed into LLMs to generate the final dialogue response. Both automatic and manual evaluation results validate the effectiveness of our framework in exploring and exploiting multi-source multi-type knowledge to generate coherent, informative, and fluent responses.

Yuanxi Li, Hao Zhou, Jie Zhou, Minlie Huang

Dialogue comprehension and generation are vital to the success of open-domain dialogue systems. Although pre-trained generative conversation models have made significant progress in generating fluent responses, people have difficulty judging whether they understand and efficiently model the contextual information of the conversation. In this study, we propose a Multi-Source Probing (MSP) method to probe the dialogue comprehension abilities of open-domain dialogue models. MSP aggregates features from multiple sources to accomplish diverse task goals and conducts downstream tasks in a generative manner that is consistent with dialogue model pre-training to leverage model capabilities. We conduct probing experiments on seven tasks that require various dialogue comprehension skills, based on the internal representations encoded by dialogue models. Experimental results show that open-domain dialogue models can encode semantic information in the intermediate hidden states, which facilitates dialogue comprehension tasks. Models of different scales and structures possess different conversational understanding capabilities. Our findings encourage a comprehensive evaluation and design of open-domain dialogue models.

Marek Kubis, Paweł Skórzewski, Marcin Sowański, Tomasz Ziętkiewicz

In a spoken dialogue system, an NLU model is preceded by a speech recognition system that can deteriorate the performance of natural language understanding. This paper proposes a method for investigating the impact of speech recognition errors on the performance of natural language understanding models. The proposed method combines the back transcription procedure with a fine-grained technique for categorizing the errors that affect the performance of NLU models. The method relies on the usage of synthesized speech for NLU evaluation. We show that the use of synthesized speech in place of audio recording does not change the outcomes of the presented technique in a significant way.

Daniel Russo, Shane Kaszefski-Yaschuk, Jacopo Staiano, Marco Guerini

The proliferation of misinformation on social media platforms (SMPs) poses a significant danger to public health, social cohesion and ultimately democracy. Previous research has shown how social correction can be an effective way to curb misinformation, by engaging directly in a constructive dialogue with users who spread – often in good faith – misleading messages. Although professional fact-checkers are crucial to debunking viral claims, they usually do not engage in conversations on social media. Thereby, significant effort has been made to automate the use of fact-checker material in social correction; however, no previous work has tried to integrate it with the style and pragmatics that are commonly employed in social media communication. To fill this gap, we present VerMouth, the first large-scale dataset comprising roughly 12 thousand claim-response pairs (linked to debunking articles), accounting for both SMP-style and basic emotions, two factors which have a significant role in misinformation credibility and spreading. To collect this dataset we used a technique based on an author-reviewer pipeline, which efficiently combines LLMs and human annotators to obtain high-quality data. We also provide comprehensive experiments showing how models trained on our proposed dataset have significant improvements in terms of output quality and generalization capabilities.

Benjamin Kane, Lenhart Schubert

Many practical applications of dialogue technology require the generation of responses according to a particular developer-specified persona. While a variety of personas can be elicited from recent large language models, the opaqueness and unpredictability of these models make it desirable to be able to specify personas in an explicit form. In previous work, personas have typically been represented as sets of one-off pieces of self-knowledge that are retrieved by the dialogue system for use in generation. However, in realistic human conversations, personas are often revealed through story-like narratives that involve rich habitual knowledge – knowledge about kinds of events that an agent often participates in (e.g., work activities, hobbies, sporting activities, favorite entertainments, etc.), including typical goals, sub-events, preconditions, and postconditions of those events. We capture such habitual knowledge using an explicit schema representation, and propose an approach to dialogue generation that retrieves relevant schemas to condition a large language model to generate persona-based responses. Furthermore, we demonstrate a method for bootstrapping the creation of such schemas by first generating generic passages from a set of simple facts, and then inducing schemas from the generated passages.

Nan Zhang, Yusen Zhang, Wu Guo, Prasenjit Mitra, Rui Zhang

Summaries of medical text shall be faithful by being consistent and factual with source inputs, which is an important but understudied topic for safety and efficiency in healthcare. In this paper, we investigate and improve faithfulness in summarization on a broad range of medical summarization tasks. Our investigation reveals that current summarization models often produce unfaithful outputs for medical input text. We then introduce FaMeSumm, a framework to improve faithfulness by fine-tuning pre-trained language models based on medical knowledge. FaMeSumm performs contrastive learning on designed sets of faithful and unfaithful summaries, and it incorporates medical terms and their contexts to encourage faithful generation of medical terms. We conduct comprehensive experiments on three datasets in two languages: health question and radiology report summarization datasets in English, and a patient-doctor dialogue dataset in Chinese. Results demonstrate that FaMeSumm is flexible and effective by delivering consistent improvements over mainstream language models such as BART, T5, mT5, and PEGASUS, yielding state-of-the-art performances on metrics for faithfulness and general quality. Human evaluation by doctors also shows that FaMeSumm generates more faithful outputs. Our code is available at https://github.com/psunlpgroup/FaMeSumm.

Fengyi Fu, Lei Zhang, Quan Wang, Zhendong Mao

Achieving empathy is a crucial step toward humanized dialogue systems. Current approaches for empathetic dialogue generation mainly perceive an emotional label to generate an empathetic response conditioned on it, which simply treat emotions independently, but ignore the intrinsic emotion correlation in dialogues, resulting in inaccurate emotion perception and unsuitable response generation. In this paper, we propose a novel emotion correlation enhanced empathetic dialogue generation framework, which comprehensively realizes emotion correlation learning, utilization, and supervising. Specifically, a multi-resolution emotion graph is devised to capture context-based emotion interactions from different resolutions, further modeling emotion correlation. Then we propose an emotion correlation enhanced decoder, with a novel correlation-aware aggregation and soft/hard strategy, respectively improving the emotion perception and response generation. Experimental results on the benchmark dataset demonstrate the superiority of our model in both empathetic perception and expression.

Mujeen Sung, James Gung, Elman Mansimov, Nikolaos Pappas, Raphael Shu, Salvatore Romeo, Yi Zhang, Vittorio Castelli

Intent classification (IC) plays an important role in task-oriented dialogue systems. However, IC models often generalize poorly when training without sufficient annotated examples for each user intent. We propose a novel pre-training method for text encoders that uses contrastive learning with intent psuedo-labels to produce embeddings that are well-suited for IC tasks, reducing the need for manual annotations. By applying this pre-training strategy, we also introduce Pre-trained Intent-aware Encoder (PIE), which is designed to align encodings of utterances with their intent names. Specifically, we first train a tagger to identify key phrases within utterances that are crucial for interpreting intents. We then use these extracted phrases to create examples for pre-training a text encoder in a contrastive manner. As a result, our PIE model achieves up to 5.4% and 4.0% higher accuracy than the previous state-of-the-art pre-trained text encoder for the N-way zero- and one-shot settings on four IC datasets.

Yatin Nandwani, Vineet Kumar, Dinesh Raghu, Sachindra Joshi, Luis Lastras

A major concern in using deep learning based generative models for document-grounded dialogs is the potential generation of responses that are not faithful to the underlying document. Existing automated metrics used for evaluating the faithfulness of response with respect to the grounding document measure the degree of similarity between the generated response and the document’s content. However, these automated metrics are far from being well aligned with human judgments. Therefore, to improve the measurement of faithfulness, we propose a new metric that utilizes (Conditional) Point-wise Mutual Information (PMI) between the generated response and the source document, conditioned on the dialogue. PMI quantifies the extent to which the document influences the generated response – with a higher PMI indicating a more faithful response. We build upon this idea to create a new decoding technique that incorporates PMI into the response generation process to predict more faithful responses. Our experiments on the BEGIN benchmark demonstrate an improved correlation of our metric with human evaluation. We also show that our decoding technique is effective in generating more faithful responses when compared to standard decoding techniques on a set of publicly available document-grounded dialog datasets.

Xiaoshuai Song, Keqing He, Pei Wang, Guanting Dong, Yutao Mou, Jingang Wang, Yunsen Xian, Xunliang Cai, Weiran Xu

The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address them by fine-tuning discriminative models. Recently, although some studies has been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, it is still unclear for the ability of ChatGPT to discover and incrementally extent OOD intents. In this paper, we comprehensively evaluate ChatGPT on OOD intent discovery and GID, and then outline the strengths and weaknesses of ChatGPT. Overall, ChatGPT exhibits consistent advantages under zero-shot settings, but is still at a disadvantage compared to fine-tuned models. More deeply, through a series of analytical experiments, we summarize and discuss the challenges faced by LLMs including clustering, domain-specific understanding, and cross-domain in-context learning scenarios. Finally, we provide empirical guidance for future directions to address these challenges.

Etsuko Ishii, Yan Xu, Bryan Wilie, Ziwei Ji, Holy Lovenia, Willy Chung, Pascale Fung

Inference, especially those derived from inductive processes, is a crucial component in our conversation to complement the information implicitly or explicitly conveyed by a speaker. While recent large language models show remarkable advances in inference tasks, their performance in inductive reasoning, where not all information is present in the context, is far behind deductive reasoning. In this paper, we analyze the behavior of the models based on the task difficulty defined by the semantic information gap – which distinguishes inductive and deductive reasoning. Our analysis reveals that the information gap between dialogue contexts and desired inferences renders the inductive inference process more challenging. To mitigate this information gap, we investigate a contrastive learning approach by feeding negative samples. Our experiments suggest negative samples help models understand what is wrong and improve their inference generations.

Jiaxin Wen, Hao Zhou, Jian Guan, Jie Zhou, Minlie Huang

Pre-training on large-scale open-domain dialogue data can substantially improve the performance of dialogue models. However, the pre-trained dialogue model’s ability to utilize long-range context is limited due to the scarcity of long-turn dialogue sessions. Most dialogues in existing pre-training corpora contain fewer than three turns of dialogue. To alleviate this issue, we propose the Retrieve, Reorganize and Rescale framework (Re^3Dial), which can automatically construct billion-scale long-turn dialogues by reorganizing existing short-turn ones. Given a short-turn session, Re^3Dial first employs a session retriever to retrieve coherent consecutive sessions. To this end, we train the retriever to capture semantic and discourse relations within multi-turn dialogues through contrastive training. Next, Re^3Dial samples a session from retrieved results following a diversity sampling strategy, which is designed to penalize repetitive or generic sessions. A longer session is then derived by concatenating the original session and the sampled session. By repeating the above process, Re^3Dial can yield a coherent long-turn dialogue. Extensive experiments on multiple multi-turn dialogue benchmarks demonstrate that Re^3Dial significantly improves the dialogue model’s ability to utilize long-range context and thus generate more sensible and informative responses. Finally, we build a toolkit for efficiently rescaling conversations with Re^3Dial, which enables us to construct a corpus containing 1B Chinese dialogue sessions with 11.3 turns on average (5X longer than the original corpus). We will release our retriever model, toolkit, and data for public use.

Shivani Kumar, Ramaneswaran S, Md Shad Akhtar, Tanmoy Chakraborty

Understanding emotions during conversation is a fundamental aspect of human communication, driving NLP research for Emotion Recognition in Conversation (ERC). While considerable research has focused on discerning emotions of individual speakers in monolingual dialogues, understanding the emotional dynamics in code-mixed conversations has received relatively less attention. This motivates our undertaking of ERC for code-mixed conversations in this study. Recognizing that emotional intelligence encompasses a comprehension of worldly knowledge, we propose an innovative approach that integrates commonsense information with dialogue context to facilitate a deeper understanding of emotions. To achieve this, we devise an efficient pipeline that extracts relevant commonsense from existing knowledge graphs based on the code-mixed input. Subsequently, we develop an advanced fusion technique that seamlessly combines the acquired commonsense information with the dialogue representation obtained from a dedicated dialogue understanding module. Our comprehensive experimentation showcases the substantial performance improvement obtained through the systematic incorporation of commonsense in ERC. Both quantitative assessments and qualitative analyses further corroborate the validity of our hypothesis, reaffirming the pivotal role of commonsense integration in enhancing ERC.

Jiashu Pu, Ling Cheng, Lu Fan, Tangjie Lv, Rongsheng Zhang

The use of modern Large Language Models (LLMs) as chatbots still has some problems such as hallucinations and lack of empathy. Identifying these issues can help improve chatbot performance. The community has been continually iterating on reference-free dialogue evaluation methods based on large language models (LLMs) that can be readily applied. However, many of these LLM-based metrics require selecting specific datasets and developing specialized training tasks for different evaluation dimensions (e.g., coherence, informative). The developing step can be time-consuming and may need to be repeated for new evaluation dimensions. To enable efficient and flexible adaptation to diverse needs of dialogue evaluation, we propose a dimension-agnostic scoring method that leverages the in-context learning (ICL) capability of LLMs to learn from human scoring to the fullest extent. Our method has three key features. To begin with, rather than manual prompt crafting, we propose automatically generating prompts, allowing the LLM to observe human labels and summarize the most suitable prompt. Additionally, since the LLM has a token limit and ICL is sensitive to demonstration variations, we train a selector to finely customize demonstrations and prompts for each dialogue input. Finally, during inference, we propose to request the LLM multiple times with a subgraph of demonstrations and prompts that are diverse and suitable to maximize ICL from various human scoring. We validate the efficacy of our method on five datasets, even with a small amount of annotated data, our method outperforms all strong baselines. Code is available at https://github.com/iamlxb3/EMNLP2023-ADOROR.

Xiutian Zhao, Ke Wang, Wei Peng

Dialogue agents have been receiving increasing attention for years, and this trend has been further boosted by the recent progress of large language models (LLMs). Stance detection and dialogue summarization are two core tasks of dialogue agents in application scenarios that involve argumentative dialogues. However, research on these tasks is limited by the insufficiency of public datasets, especially for non-English languages. To address this language resource gap in Chinese, we present ORCHID (Oral Chinese Debate), the first Chinese dataset for benchmarking target-independent stance detection and debate summarization. Our dataset consists of 1,218 real-world debates that were conducted in Chinese on 476 unique topics, containing 2,436 stance-specific summaries and 14,133 fully annotated utterances. Besides providing a versatile testbed for future research, we also conduct an empirical study on the dataset and propose an integrated task. The results show the challenging nature of the dataset and suggest a potential of incorporating stance detection in summarization for argumentative dialogue.

Yaxin Fan, Feng Jiang, Peifeng Li, Fang Kong, Qiaoming Zhu

Dialogue discourse parsing aims to reflect the relation-based structure of dialogue by establishing discourse links according to discourse relations. To alleviate data sparsity, previous studies have adopted multitasking approaches to jointly learn dialogue discourse parsing with related tasks (e.g., reading comprehension) that require additional human annotation, thus limiting their generality. In this paper, we propose a multitasking framework that integrates dialogue discourse parsing with its neighboring task addressee recognition. Addressee recognition reveals the reply-to structure that partially overlaps with the relation-based structure, which can be exploited to facilitate relation-based structure learning. To this end, we first proposed a reinforcement learning agent to identify training examples from addressee recognition that are most helpful for dialog discourse parsing. Then, a task-aware structure transformer is designed to capture the shared and private dialogue structure of different tasks, thereby further promoting dialogue discourse parsing. Experimental results on both the Molweni and STAC datasets show that our proposed method can outperform the SOTA baselines. The code will be available at https://github.com/yxfanSuda/RLTST.