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Weizhou Shen, Yingqi Gao, Canbin Huang, Fanqi Wan, Xiaojun Quan, Wei Bi

Developing an efficient retriever to retrieve knowledge from a large-scale knowledge base (KB) is critical for task-oriented dialogue systems to effectively handle localized and specialized tasks. However, widely used generative models such as T5 and ChatGPT often struggle to differentiate subtle differences among the retrieved KB records when generating responses, resulting in suboptimal quality of generated responses. In this paper, we propose the application of maximal marginal likelihood to train a perceptive retriever by utilizing signals from response generation for supervision. In addition, our approach goes beyond considering solely retrieved entities and incorporates various meta knowledge to guide the generator, thus improving the utilization of knowledge. We evaluate our approach on three task-oriented dialogue datasets using T5 and ChatGPT as the backbone models. The results demonstrate that when combined with meta knowledge, the response generator can effectively leverage high-quality knowledge records from the retriever and enhance the quality of generated responses. The code of this work is available at https://github.com/shenwzh3/MK-TOD.

Chengcheng Han, Xiaowei Du, Che Zhang, Yixin Lian, Xiang Li, Ming Gao, Baoyuan Wang

Chain-of-Thought (CoT) prompting has successfully enhanced the reasoning capabilities of Large Language Models (LLMs) with at least 100 billion parameters. However, it is ineffective, or even detrimental, to the performance on reasoning tasks in Smaller Language Models (SLMs) with less than 10 billion parameters. In this paper, we propose Dialogue-guided Chain-of-Thought (DialCoT) to improve the reasoning capabilities of SLMs, with the aim of generating intermediate reasoning steps in a dialogue format to guide the model to the final answer. Furthermore, we optimize the model to choose the optimal reasoning path through the Proximal Policy Optimization (PPO) algorithm, further enhancing its reasoning capabilities. Compared to previous methods, our advantages lie in: 1) We transform the process of solving complex reasoning problems into decomposing problems and solving a series of simpler sub-questions, significantly reducing task difficulty and making it more suitable for SLMs. 2) We optimize the model to choose the optimal reasoning path through the PPO algorithm. Comprehensive experiments on four arithmetic reasoning datasets show that our method can achieve significant performance gains over state-of-the-art competitors.

Chenxu Yang, Zheng Lin, Lanrui Wang, Chong Tian, Liang Pang, Jiangnan Li, Qirong Ho, Yanan Cao, Weiping Wang

Knowledge-grounded dialogue generation aims to mitigate the issue of text degeneration by incorporating external knowledge to supplement the context. However, the model often fails to internalize this information into responses in a human-like manner. Instead, it simply inserts segments of the provided knowledge into generic responses. As a result, the generated responses tend to be tedious, incoherent, and in lack of interactivity which means the degeneration problem is still unsolved. In this work, we first find that such copying-style degeneration is primarily due to the weak likelihood objective, which allows the model to “cheat” the objective by merely duplicating knowledge segments in a superficial pattern matching based on overlap. To overcome this challenge, we then propose a Multi-level Adaptive Contrastive Learning (MACL) framework that dynamically samples negative examples and subsequently penalizes degeneration behaviors at both the token-level and sequence-level. Extensive experiments on the WoW dataset demonstrate the effectiveness of our approach across various pre-trained models and decoding strategies.

Haoxiang Su, Hongyan Xie, Hao Huang, Shuangyong Song, Ruiyu Fang, Xiaomeng Huang, Sijie Feng

Dialogue state error correction has recently been proposed to correct wrong slot values in predicted dialogue states, thereby mitigating the error propagation problem for dialogue state tracking (DST). These approaches, though effective, are heavily intertwined with specific DST models, limiting their applicability to other DST models. To solve this problem, we propose Scalable Dialogue State Correction (Scalable-DSC), which can correct wrong slot values in the dialogue state predicted by any DST model. Specifically, we propose a Structural Template Prompt (STP) that converts predicted dialogue state from any DST models into a standardized natural language sequence as a part of the historical context, associates them with dialogue history information, and generates a corrected dialogue state sequence based on predefined template options. We further enhance Scalable-DSC by introducing two training strategies. The first employs a predictive state simulator to simulate the predicted dialogue states as the training data to enhance the generalization ability of the model. The second involves using the dialogue state predicted by DST as the training data, aiming at mitigating the inconsistent error type distribution between the training and inference. Experiments confirm that our model achieves state-of-the-art results on MultiWOZ 2.0-2.4.

Haoqin Tu, Yitong Li, Fei Mi, Zhongliang Yang

Incorporating visual knowledge into text-only dialogue systems has become a potential direction to imitate the way humans think, imagine, and communicate. However, existing multimodal dialogue systems are either confined by the scale and quality of available datasets or the coarse concept of visual knowledge. To address these issues, we provide a new paradigm of constructing multimodal dialogues as well as two datasets extended from text-only dialogues under such paradigm (ReSee-\texttt{WoW}, ReSee-\texttt{DD}). We propose to explicitly split the visual knowledge into finer granularity (“turn-level” and “entity-level”). To further boost the accuracy and diversity of augmented visual information, we retrieve them from the Internet or a large image dataset. To demonstrate the superiority and universality of the provided visual knowledge, we propose a simple but effective framework ReSee to add visual representation into vanilla dialogue models by modality concatenations. We also conduct extensive experiments and ablations w.r.t. different model configurations and visual knowledge settings. Empirical, encouraging results not only demonstrate the effectiveness of introducing visual knowledge at both entity and turn level but also verify the proposed model ReSee outperforms several state-of-the-art methods on automatic and human evaluations. By leveraging text and vision knowledge, ReSee can produce informative responses with real-world visual concepts. Our code is available at https://github.com/ImKeTT/ReSee.

Zihan Zhang, Meng Fang, Fanghua Ye, Ling Chen, Mohammad-Reza Namazi-Rad

Dialogue state tracking (DST) plays an important role in task-oriented dialogue systems. However, collecting a large amount of turn-by-turn annotated dialogue data is costly and inefficient. In this paper, we propose a novel turn-level active learning framework for DST to actively select turns in dialogues to annotate. Given the limited labelling budget, experimental results demonstrate the effectiveness of selective annotation of dialogue turns. Additionally, our approach can effectively achieve comparable DST performance to traditional training approaches with significantly less annotated data, which provides a more efficient way to annotate new dialogue data.

Bin Wang, Zhengyuan Liu, Nancy Chen

Conventional dialogue summarization methods directly generate summaries and do not consider user’s specific interests. This poses challenges in cases where the users are more focused on particular topics or aspects. With the advancement of instruction-finetuned language models, we introduce instruction-tuning to dialogues to expand the capability set of dialogue summarization models. To overcome the scarcity of instructive dialogue summarization data, we propose a three-step approach to synthesize high-quality query-based summarization triples. This process involves summary-anchored query generation, query filtering and query-based summary generation. By training a unified model called InstructDS (Instructive Dialogue Summarization) on three summarization datasets with multi-purpose instructive triples, we expand the capability of dialogue summarization models. We evaluate our method on four datasets, including dialogue summarization and dialogue reading comprehension. Experimental results show that our approach outperforms the state-of-the-art models and even models with larger sizes. Additionally, our model exhibits higher generalizability and faithfulness, as confirmed by human subjective evaluations.

Justin Chiu, Wenting Zhao, Derek Chen, Saujas Vaduguru, Alexander Rush, Daniel Fried

Large language models (LLMs) excel at processing and generating text and code. However, LLMs have had limited applicability in grounded task-oriented dialogue as they are difficult to steer toward task objectives and fail to handle novel grounding. We present a modular and interpretable grounded dialogue system that addresses these shortcomings by composing LLMs with a symbolic planner and grounded code execution. Our system, consists of a reader and planner: the reader leverages an LLM to convert partner utterances into executable code, calling functions that perform grounding. The translated code’s output is stored to track dialogue state, while a symbolic planner determines the next appropriate response. We evaluate our system’s performance on the demanding OneCommon dialogue task, involving collaborative reference resolution on abstract images of scattered dots. Our system substantially outperforms the previous state-of-the-art, including improving task success in human evaluations from 56% to 69% in the most challenging setting.

Yingxiu Zhao, Bowen Yu, Bowen Li, Haiyang Yu, Jinyang Li, Chao Wang, Fei Huang, Yongbin Li, Nevin Zhang

The goal of document-grounded dialogue (DocGD) is to generate a response by anchoring the evidence in a supporting document in accordance with the dialogue context. This entails four causally interconnected variables. While task-specific pre-training has significantly enhanced performances on numerous downstream tasks, existing DocGD methods still rely on general pre-trained language models without a specifically tailored pre-training approach that explicitly captures the causal relationships. To address this, we present the first causally-complete dataset construction strategy for developing million-scale DocGD pre-training corpora. Additionally, we propose a causally-perturbed pre-training strategy to better capture causality by introducing perturbations on the variables and optimizing the overall causal effect. Experiments conducted on three benchmark datasets demonstrate that our causal pre-training yields substantial and consistent improvements in fully-supervised, low-resource, few-shot, and zero-shot settings.

Xiao Yu, Maximillian Chen, Zhou Yu

Planning for goal-oriented dialogue often requires simulating future dialogue interactions and estimating task progress. Many approaches thus consider training neural networks to perform look-ahead search algorithms such as A* search and Monte Carlo Tree Search (MCTS). However, this training often require abundant annotated data, which creates challenges when faced with noisy annotations or low-resource settings. We introduce GDP-Zero, an approach using Open-Loop MCTS to perform goal-oriented dialogue policy planning without any model training. GDP-Zero prompts a large language model to act as a policy prior, value function, user simulator, and system model during the tree search. We evaluate GDP-Zero on the goal-oriented task PersuasionForGood, and find that its responses are preferred over ChatGPT up to 59.32% of the time, and are rated more persuasive than ChatGPT during interactive evaluations.

Xue Han, Yitong Wang, Qian Hu, Pengwei Hu, Chao Deng, Junlan Feng

Fine-grained address entity recognition (FGAER) from multi-turn spoken dialogues is particularly challenging. The major reason lies in that a full address is often formed through a conversation process. Different parts of an address are distributed through multiple turns of a dialogue with spoken noises. It is nontrivial to extract by turn and combine them. This challenge has not been well emphasized by main-stream entity extraction algorithms. To address this issue, we propose in this paper a logic-guided fine-grained address recognition method (Log-FGAER), where we formulate the address hierarchy relationship as the logic rule and softly apply it in a probabilistic manner to improve the accuracy of FGAER. In addition, we provide an ontology-based data augmentation methodology that employs ChatGPT to augment a spoken dialogue dataset with labeled address entities. Experiments are conducted using datasets generated by the proposed data augmentation technique and derived from real-world scenarios. The results of the experiment demonstrate the efficacy of our proposal.

Songbo Hu, Han Zhou, Moy Yuan, Milan Gritta, Guchun Zhang, Ignacio Iacobacci, Anna Korhonen, Ivan Vulić

Achieving robust language technologies that can perform well across the world’s many languages is a central goal of multilingual NLP. In this work, we take stock of and empirically analyse task performance disparities that exist between multilingual task-oriented dialogue (ToD) systems. We first define new quantitative measures of absolute and relative equivalence in system performance, capturing disparities across languages and within individual languages. Through a series of controlled experiments, we demonstrate that performance disparities depend on a number of factors: the nature of the ToD task at hand, the underlying pretrained language model, the target language, and the amount of ToD annotated data. We empirically prove the existence of the adaptation and intrinsic biases in current ToD systems: e.g., ToD systems trained for Arabic or Turkish using annotated ToD data fully parallel to English ToD data still exhibit diminished ToD task performance. Beyond providing a series of insights into the performance disparities of ToD systems in different languages, our analyses offer practical tips on how to approach ToD data collection and system development for new languages.

Tianyuan Shi, Liangzhi Li, Zijian Lin, Tao Yang, Xiaojun Quan, Qifan Wang

Efficient knowledge retrieval plays a pivotal role in ensuring the success of end-to-end task-oriented dialogue systems by facilitating the selection of relevant information necessary to fulfill user requests. However, current approaches generally integrate knowledge retrieval and response generation, which poses scalability challenges when dealing with extensive knowledge bases. Taking inspiration from open-domain question answering, we propose a retriever-generator architecture that harnesses a retriever to retrieve pertinent knowledge and a generator to generate system responses. Due to the lack of retriever training labels, we propose relying on feedback from the generator as pseudo-labels to train the retriever. To achieve this, we introduce a dual-feedback mechanism that generates both positive and negative feedback based on the output of the generator. Our method demonstrates superior performance in task-oriented dialogue tasks, as evidenced by experimental results on three benchmark datasets.

Chenghao Yang, Allyson Ettinger

Understanding sentence meanings and updating information states appropriately across time—what we call “situational understanding” (SU)—is a critical ability for human-like AI agents. SU is essential in particular for chat models, such as ChatGPT, to enable consistent, coherent, and effective dialogue between humans and AI. Previous works have identified certain SU limitations in non-chatbot Large Language models (LLMs), but the extent and causes of these limitations are not well understood, and capabilities of current chat-based models in this domain have not been explored. In this work we tackle these questions, proposing a novel synthetic environment for SU testing which allows us to do controlled and systematic testing of SU in chat-oriented models, through assessment of models’ ability to track and enumerate environment states. Our environment also allows for close analysis of dynamics of model performance, to better understand underlying causes for performance patterns. We apply our test to ChatGPT, the state-of-the-art chatbot, and find that despite the fundamental simplicity of the task, the model’s performance reflects an inability to retain correct environment states across time. Our follow-up analyses suggest that performance degradation is largely because ChatGPT has non-persistent in-context memory (although it can access the full dialogue history) and it is susceptible to hallucinated updates—including updates that artificially inflate accuracies. Our findings suggest overall that ChatGPT is not currently equipped for robust tracking of situation states, and that trust in the impressive dialogue performance of ChatGPT comes with risks. We release the codebase for reproducing our test environment, as well as all prompts and API responses from ChatGPT, at https://github.com/yangalan123/SituationalTesting.

Liang Chen, Yang Deng, Yatao Bian, Zeyu Qin, Bingzhe Wu, Tat-Seng Chua, Kam-Fai Wong

Large language models (LLMs) outperform information retrieval techniques for downstream knowledge-intensive tasks when being prompted to generate world knowledge. However, community concerns abound regarding the factuality and potential implications of using this uncensored knowledge. In light of this, we introduce CONNER, a COmpreheNsive kNowledge Evaluation fRamework, designed to systematically and automatically evaluate generated knowledge from six important perspectives – Factuality, Relevance, Coherence, Informativeness, Helpfulness and Validity. We conduct an extensive empirical analysis of the generated knowledge from three different types of LLMs on two widely studied knowledge-intensive tasks, i.e., open-domain question answering and knowledge-grounded dialogue. Surprisingly, our study reveals that the factuality of generated knowledge, even if lower, does not significantly hinder downstream tasks. Instead, the relevance and coherence of the outputs are more important than small factual mistakes. Further, we show how to use CONNER to improve knowledge-intensive tasks by designing two strategies: Prompt Engineering and Knowledge Selection. Our evaluation code and LLM-generated knowledge with human annotations will be released to facilitate future research.

Liting Jiang, Di Wu, Bohui Mao, Yanbing Li, Wushour Slamu

Empathy plays an important role in the human dialogue. Detecting the empathetic direction expressed by the user is necessary for empathetic dialogue systems because it is highly relevant to understanding the user’s needs. Several studies have shown that empathy intent information improves the ability to response capacity of empathetic dialogue. However, the interaction between empathy detection and empathy intent recognition has not been explored. To this end, we invite 3 experts to manually annotate the healthy empathy detection datasets IEMPATHIZE and TwittEmp with 8 empathy intent labels, and perform joint training for the two tasks. Empirical study has shown that the introduction of empathy intent recognition task can improve the accuracy of empathy detection task, and we analyze possible reasons for this improvement. To make joint training of the two tasks more challenging, we propose a novel framework, Cascaded Label Signal Network, which uses the cascaded interactive attention module and the label signal enhancement module to capture feature exchange information between empathy and empathy intent representations. Experimental results show that our framework outperforms all baselines under both settings on the two datasets.

Canwen Xu, Daya Guo, Nan Duan, Julian McAuley

Chat models, such as ChatGPT, have shown impressive capabilities and have been rapidly adopted across numerous domains. However, these models are only accessible through a restricted API, creating barriers for new research and progress in the field. We propose a pipeline that can automatically generate a high-quality multi-turn chat corpus by leveraging ChatGPT to engage in a conversation with itself. Subsequently, we employ parameter-efficient tuning to enhance LLaMA, an open-source large language model. The resulting model, named Baize, demonstrates good performance in multi-turn dialogues with guardrails that minimize potential risks. Additionally, we propose a new technique called Self-Distill with Feedback, to further improve the performance of the Baize models with feedback from ChatGPT.

Aishwarya Padmakumar, Mert Inan, Spandana Gella, Patrick Lange, Dilek Hakkani-Tur

Embodied task completion is a challenge where an agent in a simulated environment must predict environment actions to complete tasks based on natural language instructions and ego-centric visual observations. We propose a variant of this problem where the agent predicts actions at a higher level of abstraction called a plan, which helps make agent actions more interpretable and can be obtained from the appropriate prompting of large language models. We show that multimodal transformer models can outperform language-only models for this problem but fall significantly short of oracle plans. Since collecting human-human dialogues for embodied environments is expensive and time-consuming, we propose a method to synthetically generate such dialogues, which we then use as training data for plan prediction. We demonstrate that multimodal transformer models can attain strong zero-shot performance from our synthetic data, outperforming language-only models trained on human-human data.

Evgeniia Razumovskaia, Ivan Vulić, Anna Korhonen

Slot labeling (SL) is a core component of task-oriented dialogue (TOD) systems, where slots and corresponding values are usually language-, task- and domain-specific. Therefore, extending the system to any new language-domain-task configuration requires (re)running an expensive and resource-intensive data annotation process. To mitigate the inherent data scarcity issue, current research on multilingual ToD assumes that sufficient English-language annotated data are always available for particular tasks and domains, and thus operates in a standard cross-lingual transfer setup. In this work, we depart from this often unrealistic assumption. We examine challenging scenarios where such transfer-enabling English annotated data cannot be guaranteed, and focus on bootstrapping multilingual data-efficient slot labelers in transfer-free scenarios directly in the target languages without any English-ready data. We propose a two-stage slot labeling approach (termed TWOSL) which transforms standard multilingual sentence encoders into effective slot labelers. In Stage 1, relying on SL-adapted contrastive learning with only a handful of SL-annotated examples, we turn sentence encoders into task-specific span encoders. In Stage 2, we recast SL from a token classification into a simpler, less data-intensive span classification task. Our results on two standard multilingual TOD datasets and across diverse languages confirm the effectiveness and robustness of TWOSL. It is especially effective for the most challenging transfer-free few-shot setups, paving the way for quick and data-efficient bootstrapping of multilingual slot labelers for TOD.

Libo Qin, Wenbo Pan, Qiguang Chen, Lizi Liao, Zhou Yu, Yue Zhang, Wanxiang Che, Min Li

End-to-end task-oriented dialogue (EToD) can directly generate responses in an end-to-end fashion without modular training, which attracts escalating popularity. The advancement of deep neural networks, especially the successful use of large pre-trained models, has further led to significant progress in EToD research in recent years. In this paper, we present a thorough review and provide a unified perspective to summarize existing approaches as well as recent trends to advance the development of EToD research. The contributions of this paper can be summarized: (1) First survey: to our knowledge, we take the first step to present a thorough survey of this research field; (2) New taxonomy: we first introduce a unified perspective for EToD, including (i) Modularly EToD and (ii) Fully EToD; (3) New Frontiers: we discuss some potential frontier areas as well as the corresponding challenges, hoping to spur breakthrough research in EToD field; (4) Abundant resources: we build a public website, where EToD researchers could directly access the recent progress. We hope this work can serve as a thorough reference for the EToD research community.