We present information value, a measure which quantifies the predictability of an utterance relative to a set of plausible alternatives. We introduce a method to obtain interpretable estimates of information value using neural text generators, and exploit their psychometric predictive power to investigate the dimensions of predictability that drive human comprehension behaviour. Information value is a stronger predictor of utterance acceptability in written and spoken dialogue than aggregates of token-level surprisal and it is complementary to surprisal for predicting eye-tracked reading times.
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Human-like chatbots necessitate the use of commonsense reasoning in order to effectively comprehend and respond to implicit information present within conversations. Achieving such coherence and informativeness in responses, however, is a non-trivial task. Even for large language models (LLMs), the task of identifying and aggregating key evidence within a single hop presents a substantial challenge. This complexity arises because such evidence is scattered across multiple turns in a conversation, thus necessitating integration over multiple hops. Hence, our focus is to facilitate such multi-hop reasoning over a dialogue context, namely dialogue chain-of-thought (CoT) reasoning. To this end, we propose a knowledge distillation framework that leverages LLMs as unreliable teachers and selectively distills consistent and helpful rationales via alignment filters. We further present DOCTOR, a DialOgue Chain-of-ThOught Reasoner that provides reliable CoT rationales for response generation. We conduct extensive experiments to show that enhancing dialogue agents with high-quality rationales from DOCTOR significantly improves the quality of their responses.
Dialogue State Tracking (DST), a key component of task-oriented conversation systems, represents user intentions by determining the values of pre-defined slots in an ongoing dialogue. Existing approaches use hand-crafted templates and additional slot information to fine-tune and prompt large pre-trained language models and elicit slot values from the dialogue context. Significant manual effort and domain knowledge is required to design effective prompts, limiting the generalizability of these approaches to new domains and tasks. In this work, we propose DiSTRICT, a generalizable in-context tuning approach for DST that retrieves highly relevant training examples for a given dialogue to fine-tune the model without any hand-crafted templates. Experiments with the MultiWOZ benchmark datasets show that DiSTRICT outperforms existing approaches in various zero-shot and few-shot settings using a much smaller model, thereby providing an important advantage for real-world deployments that often have limited resource availability.
Automated dialogue or conversational systems are anthropomorphised by developers and personified by users. While a degree of anthropomorphism is inevitable, conscious and unconscious design choices can guide users to personify them to varying degrees. Encouraging users to relate to automated systems as if they were human can lead to transparency and trust issues, and high risk scenarios caused by over-reliance on their outputs. As a result, natural language processing researchers have investigated the factors that induce personification and develop resources to mitigate such effects. However, these efforts are fragmented, and many aspects of anthropomorphism have yet to be explored. In this paper, we discuss the linguistic factors that contribute to the anthropomorphism of dialogue systems and the harms that can arise thereof, including reinforcing gender stereotypes and conceptions of acceptable language. We recommend that future efforts towards developing dialogue systems take particular care in their design, development, release, and description; and attend to the many linguistic cues that can elicit personification by users.
Well Begun is Half Done: Generator-agnostic Knowledge Pre-Selection for Knowledge-Grounded Dialogue
PDF ↗Accurate knowledge selection is critical in knowledge-grounded dialogue systems. Towards a closer look at it, we offer a novel perspective to organize existing literature, i.e., knowledge selection coupled with, after, and before generation. We focus on the third under-explored category of study, which can not only select knowledge accurately in advance, but has the advantage to reduce the learning, adjustment, and interpretation burden of subsequent response generation models, especially LLMs. We propose \tt{GATE}, a generator-agnostic knowledge selection method, to prepare knowledge for subsequent response generation models by selecting context-related knowledge among different knowledge structures and variable knowledge requirements. Experimental results demonstrate the superiority of \tt{GATE}, and indicate that knowledge selection before generation is a lightweight yet effective way to facilitate LLMs (e.g., ChatGPT) to generate more informative responses.
Generating images with a Text-to-Image model often requires multiple trials, where human users iteratively update their prompt based on feedback, namely the output image. Taking inspiration from cognitive work on reference games and dialogue alignment, this paper analyzes the dynamics of the user prompts along such iterations. We compile a dataset of iterative interactions of human users with Midjourney. Our analysis then reveals that prompts predictably converge toward specific traits along these iterations. We further study whether this convergence is due to human users, realizing they missed important details, or due to adaptation to the model’s “preferences”, producing better images for a specific language style. We show initial evidence that both possibilities are at play. The possibility that users adapt to the model’s preference raises concerns about reusing user data for further training. The prompts may be biased towards the preferences of a specific model, rather than align with human intentions and natural manner of expression.
Dialogue segmentation is a crucial task for dialogue systems allowing a better understanding of conversational texts. Despite recent progress in unsupervised dialogue segmentation methods, their performances are limited by the lack of explicit supervised signals for training. Furthermore, the precise definition of segmentation points in conversations still remains as a challenging problem, increasing the difficulty of collecting manual annotations. In this paper, we provide a feasible definition of dialogue segmentation points with the help of document-grounded dialogues and release a large-scale supervised dataset called SuperDialseg, containing 9,478 dialogues based on two prevalent document-grounded dialogue corpora, and also inherit their useful dialogue-related annotations. Moreover, we provide a benchmark including 18 models across five categories for the dialogue segmentation task with several proper evaluation metrics. Empirical studies show that supervised learning is extremely effective in in-domain datasets and models trained on SuperDialseg can achieve good generalization ability on out-of-domain data. Additionally, we also conducted human verification on the test set and the Kappa score confirmed the quality of our automatically constructed dataset. We believe our work is an important step forward in the field of dialogue segmentation.
Dialogue systems are frequently updated to accommodate new services, but naively updating them by continually training with data for new services in diminishing performance on previously learnt services. Motivated by the insight that dialogue state tracking (DST), a crucial component of dialogue systems that estimates the user’s goal as a conversation proceeds, is a simple natural language understanding task, we propose reformulating it as a bundle of granular example-guided question answering tasks to minimize the task shift between services and thus benefit continual learning. Our approach alleviates service-specific memorization and teaches a model to contextualize the given question and example to extract the necessary information from the conversation. We find that a model with just 60M parameters can achieve a significant boost by learning to learn from in-context examples retrieved by a retriever trained to identify turns with similar dialogue state changes. Combining our method with dialogue-level memory replay, our approach attains state of the art performance on DST continual learning metrics without relying on any complex regularization or parameter expansion methods.
Recently, post-processing networks (PPNs), which modify the outputs of arbitrary modules including non-differentiable ones in task-oriented dialogue systems, have been proposed. PPNs have successfully improved the dialogue performance by post-processing natural language understanding (NLU), dialogue state tracking (DST), and dialogue policy (Policy) modules with a classification-based approach. However, they cannot be applied to natural language generation (NLG) modules because the post-processing of the utterance output by the NLG module requires a generative approach. In this study, we propose a new post-processing component for NLG, generative post-processing networks (GenPPNs). For optimizing GenPPNs via reinforcement learning, the reward function incorporates dialogue act contribution, a new measure to evaluate the contribution of GenPPN-generated utterances with regard to task completion in dialogue. Through simulation and human evaluation experiments based on the MultiWOZ dataset, we confirmed that GenPPNs improve the task completion performance of task-oriented dialogue systems.
Interview Evaluation: A Novel Approach for Automatic Evaluation of Conversational Question Answering Models
PDF ↗Conversational Question Answering (CQA) aims to provide natural language answers to users in information-seeking dialogues. Existing CQA benchmarks often evaluate models using pre-collected human-human conversations. However, replacing the model-predicted dialogue history with ground truth compromises the naturalness and sustainability of CQA evaluation. While previous studies proposed using predicted history and rewriting techniques to address unresolved coreferences and incoherencies, this approach renders the question self-contained from the conversation. In this paper, we propose a novel automatic evaluation approach, interview evaluation. Specifically, ChatGPT acts as the interviewer (Q agent) with a set of carefully designed prompts, and the CQA model under test serves as the interviewee (A agent). During the interview evaluation, questions are dynamically generated by the Q agent to guide the A agent in predicting the correct answer through an interactive process. We evaluated four different models on QuAC and two models on CoQA in our experiments. The experiment results demonstrate that our interview evaluation has advantages over previous CQA evaluation approaches, particularly in terms of naturalness and coherence. The source code is made publicly available.
Task-Oriented Dialogue (TOD) systems have become crucial components in interactive artificial intelligence applications. While recent advances have capitalized on pre-trained language models (PLMs), they exhibit limitations regarding transparency and controllability. To address these challenges, we propose a novel approach focusing on inferring the TOD-flow graph from dialogue data annotated with dialog acts, uncovering the underlying task structure in the form of a graph. The inferred TOD-flow graph can be easily integrated with any dialogue model to improve its prediction performance, transparency, and controllability. Our TOD-flow graph learns what a model can, should, and should not predict, effectively reducing the search space and providing a rationale for the model’s prediction. We show that the proposed TOD-flow graph better resemble human-annotated graphs compared to prior approaches. Furthermore, when combined with several dialogue policies and end-to-end dialogue models, we demonstrate that our approach significantly improves dialog act classification and end-to-end response generation performance in the MultiWOZ and SGD benchmarks.
Recent research has demonstrated that Large Language Models (LLMs) can enhance their capabilities by utilizing external tools. However, three pivotal questions remain unanswered: (1) How effective are current LLMs in utilizing tools? (2) How can we enhance LLMs’ ability to utilize tools? (3) What obstacles need to be overcome to leverage tools? To address these questions, we introduce API-Bank, a groundbreaking benchmark, specifically designed for tool-augmented LLMs. For the first question, we develop a runnable evaluation system consisting of 73 API tools. We annotate 314 tool-use dialogues with 753 API calls to assess the existing LLMs’ capabilities in planning, retrieving, and calling APIs. For the second question, we construct a comprehensive training set containing 1,888 tool-use dialogues from 2,138 APIs spanning 1,000 distinct domains. Using this dataset, we train Lynx, a tool-augmented LLM initialized from Alpaca. Experimental results demonstrate that GPT-3.5 exhibits improved tool utilization compared to GPT-3, while GPT-4 excels in planning. However, there is still significant potential for further improvement. Moreover, Lynx surpasses Alpaca’s tool utilization performance by more than 26 pts and approaches the effectiveness of GPT-3.5. Through error analysis, we highlight the key challenges for future research in this field to answer the third question.
Fine-tuning on instruction data has been widely validated as an effective practice for implementing chat language models like ChatGPT. Scaling the diversity and quality of such data, although straightforward, stands a great chance of leading to improved performance. This paper aims to push the upper bound of open-source models further. We first provide a systematically designed, diverse, informative, large-scale dataset of instructional conversations, UltraChat, which does not involve human queries. Our objective is to capture the breadth of interactions between a human user and an AI assistant and employs a comprehensive framework to generate multi-turn conversation iteratively. UltraChat contains 1.5 million high-quality multi-turn dialogues and covers a wide range of topics and instructions. Our statistical analysis of UltraChat reveals its superiority in various key metrics, including scale, average length, diversity, coherence, etc., solidifying its position as a leading open-source dataset. Building upon UltraChat, we fine-tune a LLaMA model to create a powerful conversational model, UltraLM. Our evaluations indicate that UltraLM consistently outperforms other open-source models, including WizardLM and Vicuna, the previously recognized state-of-the-art open-source models.
Most research on multimodal open-domain dialogue agents has focused on pretraining and multi-task learning using additional rich datasets beyond a given target dataset. However, methods for exploiting these additional datasets can be quite limited in real-world settings, creating a need for more efficient methods for constructing agents based solely on the target dataset. To address these issues, we present a new learning strategy called vision-language warm-up tasks for multimodal dialogue models (VLAW-MDM). This strategy does not require the use of large pretraining or multi-task datasets but rather relies solely on learning from target data. Moreover, our proposed approach automatically generate captions for images and incorporate them into the model’s input to improve the contextualization of visual information. Using this novel approach, we empirically demonstrate that our learning strategy is effective for limited data and relatively small models. The result show that our method achieved comparable and in some cases superior performance compared to existing state-of-the-art models on various evaluation metrics.
Personalized dialogue generation, focusing on generating highly tailored responses by leveraging persona profiles and dialogue context, has gained significant attention in conversational AI applications. However, persona profiles, a prevalent setting in current personalized dialogue datasets, typically composed of merely four to five sentences, may not offer comprehensive descriptions of the persona about the agent, posing a challenge to generate truly personalized dialogues. To handle this problem, we propose \textbf{L}earning Retrieval \textbf{A}ugmentation for \textbf{P}ersonalized \textbf{D}ial\textbf{O}gue \textbf{G}eneration (\textbf{LAPDOG}), which studies the potential of leveraging external knowledge for persona dialogue generation. Specifically, the proposed LAPDOG model consists of a story retriever and a dialogue generator. The story retriever uses a given persona profile as queries to retrieve relevant information from the story document, which serves as a supplementary context to augment the persona profile. The dialogue generator utilizes both the dialogue history and the augmented persona profile to generate personalized responses. For optimization, we adopt a joint training framework that collaboratively learns the story retriever and dialogue generator, where the story retriever is optimized towards desired ultimate metrics (e.g., BLEU) to retrieve content for the dialogue generator to generate personalized responses. Experiments conducted on the CONVAI2 dataset with ROCStory as a supplementary data source show that the proposed LAPDOG method substantially outperforms the baselines, indicating the effectiveness of the proposed method. The LAPDOG model code is publicly available for further exploration.
The quality of texts generated by natural language generation (NLG) systems is hard to measure automatically. Conventional reference-based metrics, such as BLEU and ROUGE, have been shown to have relatively low correlation with human judgments, especially for tasks that require creativity and diversity. Recent studies suggest using large language models (LLMs) as reference-free metrics for NLG evaluation, which have the benefit of being applicable to new tasks that lack human references. However, these LLM-based evaluators still have lower human correspondence than medium-size neural evaluators. In this work, we present G-Eval, a framework of using large language models with chain-of-thoughts (CoT) and a form-filling paradigm, to assess the quality of NLG outputs. We experiment with two generation tasks, text summarization and dialogue generation. We show that G-Eval with GPT-4 as the backbone model achieves a Spearman correlation of 0.514 with human on summarization task, outperforming all previous methods by a large margin. We also propose analysis on the behavior of LLM-based evaluators, and highlight the potential concern of LLM-based evaluators having a bias towards the LLM-generated texts.
Large language models (LLMs) have shown incredible performance on many tasks such as dialogue generation, commonsense reasoning and question answering. In-context learning (ICL) is an important paradigm for adapting LLMs to the downstream tasks by prompting few demonstrations. However, the distribution of demonstrations can severely affect the performance, especially for challenging classification tasks. In this paper, we propose the concept of task-level thinking steps that can eliminate bias introduced by demonstrations. Further, to help LLMs distinguish confusing classes, we design a progressive revision framework, which can improve the thinking steps by correcting hard demonstrations. Experimental results prove the superiority of our proposed method, achieving best performance on three kinds of challenging classification tasks in the zero-shot and few-shot settings. Besides, with task-level thinking steps, automatically generated chain-of-thoughts (CoTs) bring more competitive performance.
Maintaining a consistent persona is a key quality for any open domain dialogue system. Current state-of-the-art systems do this by training agents with supervised learning or online reinforcement learning (RL). However, systems trained with supervised learning often lack consistency as they are never punished for uttering contradictions. Additional training with RL can alleviate some of these issues, however the training process is expensive. Instead, we propose an offline RL framework to improve the persona consistency of dialogue systems. Our framework allows us to combine the advantages of previous methods as we can inexpensively train our model on existing data as in supervised learning, while punishing and rewarding specific utterances as in RL. We also introduce a simple importance sampling method to reduce the variance of importance weights in offline RL training which we call Variance-Reducing MLE-Initialized (VaRMI) importance sampling. Our automatic and human evaluations show that our framework improves both the persona consistency and dialogue quality of a state-of-the-art social chatbot.
Generative AI models exhibit remarkable potential; however, hallucinations across various tasks present a significant challenge, particularly for longer inputs that current approaches struggle to address effectively. We introduce SCALE (Source Chunking Approach for Large-scale inconsistency Evaluation), a task-agnostic model for detecting factual inconsistencies using a novel chunking strategy. Specifically, SCALE is a Natural Language Inference (NLI) based model that uses large text chunks to condition over long texts. This approach achieves state-of-the-art performance in factual inconsistency detection for diverse tasks and long inputs. Additionally, we leverage the chunking mechanism and employ a novel algorithm to explain SCALE’s decisions through relevant source sentence retrieval. Our evaluations reveal that SCALE outperforms existing methods on both standard benchmarks and a new long-form dialogue dataset ScreenEval we constructed. Moreover, SCALE surpasses competitive systems in efficiency and model explanation evaluations. We have released our code and data publicly to GitHub.
Target-oriented Proactive Dialogue Systems with Personalization: Problem Formulation and Dataset Curation
PDF ↗Target-oriented dialogue systems, designed to proactively steer conversations toward predefined targets or accomplish specific system-side goals, are an exciting area in conversational AI. In this work, by formulating a <dialogue act, topic> pair as the conversation target, we explore a novel problem of personalized target-oriented dialogue by considering personalization during the target accomplishment process. However, there remains an emergent need for high-quality datasets, and building one from scratch requires tremendous human effort. To address this, we propose an automatic dataset curation framework using a role-playing approach. Based on this framework, we construct a large-scale personalized target-oriented dialogue dataset, TopDial, which comprises about 18K multi-turn dialogues. The experimental results show that this dataset is of high quality and could contribute to exploring personalized target-oriented dialogue.