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Biswesh Mohapatra, Théo Charlot, Giovanni Duca, Mayank Palan, Laurent Romary, Justine Cassell

Common ground plays a critical role in situated spoken dialogues, where interlocutors must establish and maintain shared references to entities, events, and relations to sustain coherent interaction. For dialog systems, the ability to correctly ground conversational content in order to refer back to it later is particularly important. Prior studies have demonstrated that LLMs are capable of performing grounding acts such as requesting clarification or producing acknowledgments, yet relatively little work has investigated how common ground can be explicitly represented and stored for later use. Without such mechanisms, it remains unclear whether acknowledgment or clarification behaviors truly reflect a grounded understanding. In this work, we evaluate a model’s ability to establish and exploit common ground through relational references to entities within the shared context in a situational dialogue. We test multiple methods for representing common ground in situated dialogues and further propose approaches to improve both the establishment of common ground and its subsequent use in the conversation.

Bin Wu, Sawan Kumar, Prasetya Ajie Utama, Mohamed Yahya

Retrieval-Augmented Generation (RAG) is widely used for question answering over well-structured document corpora. However, a large amount of real-world problem-solving knowledge is captured in goal-oriented dialogues, where common ground misalignment between users and helpers gives rise to sparse, diffuse, and dynamically refined evidence that challenges standard RAG pipelines. We propose Structured Dialogue Refinement (SDR), a unified framework that adapts dialogue corpora for RAG at both the retrieval and generation stages without altering the underlying pipeline. Specifically, SDR introduces Dual Dialogue Querying for intent-aligned retrieval via issue-centric and solution-centric pseudo-documents, and Graph-Structured Dialogues coupled with a relevance-driven subgraph selection strategy to enable effective utilization of conversational evidence. We further adopt a nugget-based evaluation setup for dialogue-grounded RAG, enabling fine-grained analysis of retrieval coverage and grounded answer generation. Experiments demonstrate that SDR substantially improves both retrieval quality and grounded QA performance under dialogue-specific structural challenges.

Lanxue Zhang, Yuqiang Xie, Fang Fang, Yubing Ren, Xuebin Wang, Yanan Cao

Large Language Models exhibit advanced reasoning capabilities that enable them to address complex tasks, but these capabilities also increase the risk of generating harmful content, particularly in multi-turn dialogues. Existing inference-phase safety alignment methods face three major challenges. First, they lack the relationship consideration between question and response, making the model easy to provide harmful content toward complex scenarios. Second, they are difficult to adapt to defense instruction. Third, these methods fail to effectively leverage historical information for safe response generation. To address these challenges, we propose CogGSE, an inference-time safety alignment framework that explicitly models the cognitive process of problem solving through a structured cognitive analysis graph. We retrieve a question-specific graph to ensure the safety information is tailored to the query. To fully exploit historical information in multi-turn settings, we retrieve relevant graphs from previous turns and selectively retain safety-related nodes, which are jointly used with the current-turn graph to guide safe response generation. This design enables transparent, controllable reasoning while maintaining strong safety guarantees. Extensive experiments demonstrate the effectiveness of our approach in multiple safety scenarios.

Jaehee Kim, Ji Hoon Chung, Seoyoon Park, Unsol Kim, Kyungwon Park, JiHak Kim, Yi-Jun Chen, Hansaem Kim

Indirect speech acts (ISAs) require pragmatic reasoning over context, as directive intent cannot be inferred from surface form alone. Prior text-based studies and existing multimodal benchmarks largely overlook this requirement, focusing instead on explicitly encoded context or perceptual recognition, and thus underexplore context-dependent pragmatic understanding—particularly in high-context languages such as Korean. We introduce READI, a multimodal benchmark for evaluating ISA understanding through integrated reasoning over visual context and dialogue. READI models graded indirectness grounded in pragmatic theory and formulates the task as vision-based pragmatic question answering (V-PQA), supporting cross-lingual evaluation in English and Korean. Experiments show that even state-of-the-art multimodal models struggle with visually grounded indirect speech acts, with performance declining as indirectness increases, underscoring the need for benchmarks that explicitly target contextual pragmatic reasoning.

Dingyi Zhang, Ziqing Zhuang, Linhai Zhang, Ziyang Gao, Deyu Zhou

Persuasive dialogue generation plays a vital role in decision-making, negotiation, counseling, and behavior change, yet it remains a challenging problem. In complex persuasion where the persuadee’s internal states are not expressed clearly, the persuader must interpret responses, infer the persuadee’s latent mental states (e.g., beliefs and desires), and translate them into targeted, strategy-consistent actions; however, current approaches often produce generic or weakly grounded responses even when such cues are identified. Moreover, although large language models (LLMs) can generate persuasive content, their performance varies substantially across domains due to uneven knowledge coverage and limited reasoning generalization. To address these challenges, we propose MA^{2}P, a meta-cognitive autonomous intelligent agent framework for complex persuasion. Specifically, we develop an autonomous multi-agent architecture that coordinates perception management, mental-state inference, strategy execution, memory maintenance, and performance evaluation. To mitigate cross-domain performance variation, we further design a meta-cognitive configurator that selects an appropriate meta-strategy from a structured knowledge base at the outset, thereby guiding subsequent reasoning and planning. Experimental results show that our approach achieves a higher persuasion success rate than baselines.

Miao Su, Yucan Guo, Zhongni Hou, Long Bai, Zixuan Li, Yufei Zhang, Guojun Yin, Wei Lin, Xiaolong Jin, Jiafeng Guo 等

Memory enables Large Language Model (LLM) agents to perceive, store, and use information from past dialogues, which is essential for personalization. However, existing methods fail to properly model the temporal dimension of memory in two aspects: 1) Temporal inaccuracy: memories are organized by dialogue time rather than their actual occurrence time; 2) Temporal fragmentation: existing methods focus on point-wise memory, losing durative information that captures persistent states and evolving patterns. To address these limitations, we propose Temporal Semantic Memory (TSM), a memory framework that models semantic time for point-wise memory and supports the construction and utilization of durative memory. During memory construction, it first builds a semantic timeline rather than a dialogue one. Then, it consolidates temporally continuous and semantically related information into a durative memory. During memory utilization, it incorporates the query’s temporal intent on the semantic timeline, enabling the retrieval of temporally appropriate durative memories and providing time-valid, duration-consistent context to support response generation. Experiments on LongMemEval and LoCoMo show that TSM consistently outperforms existing methods and achieves up to 12.2% absolute improvement in accuracy, demonstrating the effectiveness of the proposed method.

Yongxuan Wu, Runyu Chen, Peiyu Liu, Hongjin Qian

Long-context understanding poses significant challenges in natural language processing, particularly for real-world dialogues characterized by high redundancy and uneven information density. Although large language models (LLMs) achieve impressive results on existing benchmarks, these datasets fail to reflect the complexities of such texts, limiting their applicability to practical scenarios. To bridge this gap, we construct the first spoken long-text dataset, derived from live streams, designed to reflect the redundancy-rich and conversational nature of real-world scenarios. We construct tasks in three categories: retrieval, reasoning, and hybrid tasks. We then evaluate both popular LLMs and specialized methods to assess their ability to understand long contexts in these tasks. Our results show that current methods exhibit strong task-specific preferences and perform poorly on highly redundant inputs, with no single method consistently outperforming others. We propose a new baseline that better handles redundancy in spoken text and achieves strong performance across tasks. Our findings highlight key limitations of current methods and suggest future directions for improving long-context understanding. Finally, our benchmark fills a gap in evaluating long-context spoken language understanding and provides a practical foundation for developing real-world e-commerce systems. The code and benchmark are available at https://github.com/Yarayx/livelongbench.

Yiguo Deng, Xia Lei, Yuan Zhang, Long Ye

Traditional psychological counseling struggles to meet public demand due to high costs, social stigma, and limited accessibility. Recently, large language models (LLMs) have shown great potential in healthcare, offering new opportunities to build accessible mental health dialogue systems. However, current LLMs often lack accurate modeling of cognitive empathy, especially the ability to understand users’ emotions and their underlying psychological causes. To address this, we propose CogEmp, a dialogue generation model tailored for the Chinese cultural context that integrates cognitive empathy. The model follows a three-stage decision pipeline: emotion and cause recognition, contextual understanding, and empathetic response generation. First, the model identifies the user’s fine-grained emotions and their underlying causes within the Chinese context, laying the foundation for personalized emotional comprehension. Then, it retrieves semantically similar counseling cases to extract topic and strategy information, thereby constructing a context-aware representation. Finally, guided by the extracted multi-dimensional cues, the model drives LLMs to generate empathetic responses that are both contextually appropriate and professionally grounded. Experiments conducted on Chinese mental health datasets show that CogEmp outperforms existing approaches in key evaluation metrics, particularly in empathy, comprehensibility, and professionalism.

Junan Hu, Shudan Guo, Wenqi Liu, Jianhua Yin, Yinwei Wei

Large Language Models demonstrate outstanding performance in many language tasks but still face fundamental challenges in managing the non-linear flow of human conversation. The prevalent approach of treating dialogue history as a flat, linear sequence is misaligned with the intrinsically hierarchical and branching structure of natural discourse, leading to inefficient context utilization and a loss of coherence during extended interactions involving topic shifts or instruction refinements. To address this limitation, we introduce Context-Agent, a novel framework that models multi-turn dialogue history as a dynamic tree structure. This approach mirrors the inherent non-linearity of conversation, enabling the model to maintain and navigate multiple dialogue branches corresponding to different topics. Furthermore, to facilitate robust evaluation, we introduce the Non-linear Task Multi-turn Dialogue (NTM) benchmark, specifically designed to assess model performance in long-horizon, non-linear scenarios. Our experiments demonstrate that Context-Agent enhances task completion rates and improves token efficiency across various LLMs, underscoring the value of structured context management for complex, dynamic dialogues. The dataset and code is available at GitHub.

Beibei Zhang, Yanan Lu, Lin Fen, Tongwei Ren

Video Speaking Style Recognition (VSSR) aims to classify conversation videos into different types, significantly facilitating human interaction understanding. Recent approaches explore the potential of large language models (LLM) in VSSR with a training-free process. However, directly integrating all multimodal data yields suboptimal results, since the great redundancy in visual data can overshadow other valuable multimodal information, such as valuable textual dialogues and critical visual clues. To address this, we propose CFMiS (Coarse-to-Fine Multimodal Information Selection), a novel framework for VSSR that dynamically obtain valuable multimodal data via coarse-to-fine selection, enhancing LLM reasoning for VSSR. Specifically, the core of CFMiS are two cascaded modules: 1) a text-dominant modality selection module firstly selects VSSR-required modalities originating from text-based prediction; and 2) if vision is included in the selected modalities, a visual refinement module iteratively collects VSSR-relevant critical visual clues. The former resolves which modality to utilize, while the latter determines which information to adopt from selected modalities, efficiently alleviating information redundancy. Extensive experiments on multiple datasets prove that CFMiS is highly effective for VSSR, outperforming all existing training-free approaches and most training-based methods.

Afrozah Nadeem, Mark Dras, Usman Naseem

Large language models often display undesirable behaviors embedded in their internal representations, undermining fairness, inconsistency drift, amplification of harmful content, and the propagation of unwanted patterns during extended dialogue and conversations. Although training-time or data-centric methods attempt to reduce these effects, they are computationally expensive, irreversible once deployed, and slow to adapt to new conversational contexts. Pruning-based methods provide a flexible and transparent way to reduce bias by adjusting the neurons responsible for certain behaviors. However, most existing approaches are static; once a neuron is removed, the model loses the ability to adapt when the conversation or context changes. To address this, we propose a dynamic, reversible, pruning-based framework that detects context-aware neuron activations and applies adaptive masking to modulate their influence during generation. Our inference-time solution provides fine-grained, memory-aware mitigation with knowledge-preserved, more coherent behavior across multilingual single- and multi-turn dialogues, enabling dynamic fairness control in real-world conversational AI.

Shannan Liu, Peifeng Li, Yaxin Fan, Qiaoming Zhu

Multi-party dialogue discourse parsing aims to identify dependency structures and relation types between utterances in conversations. Previous studies are mostly limited to textual modality or two-party dialogue, failing to meet the multimodal and multi-party settings. In this paper, we construct the first publicly available English multimodal dataset DraDDP for multi-party dialogue discourse parsing, based on American TV dramas. DraDDP contains 495 dialogue segments with 6,374 utterances and 9.1 hours of parallel video content, covering rich multi-party interaction scenarios. Moreover, we establish comprehensive benchmarks by evaluating this task on DraDDP and conducting in-depth analysis on the impact of different modalities. Experimental results demonstrate the value of multimodal information in capturing dialogue structures and relation types. We will publicly release the dataset, annotation guidelines, and code to promote future research in multimodal dialogue understanding.

Jyotika Singh, Fang Tu, Miguel Ballesteros, Weiyi Sun, Sandip Ghoshal, Michelle Yuan, Yassine Benajiba, Sujith Ravi, Dan Roth

Large language models (LLMs) suffer significant performance degradation when user instructions and context are distributed over multiple conversational turns, yet multi-turn (MT) interactions dominate chat interfaces. The routine approach of appending full chat history to prompts rapidly exhausts context windows, leading to increased latency, higher computational costs, and diminishing returns as conversations extend. We introduce **MT-OSC**, a **O**ne-off **S**equential **C**ondensation framework that efficiently and automatically condenses chat history in the background without disrupting the user experience. MT-OSC employs a Condenser Agent that uses a few-shot inference-based Condenser and a lightweight Decider to selectively retain essential information, reducing token counts by up to 72% in 10-turn dialogues. Evaluated across 13 state-of-the-art LLMs and diverse multi-turn benchmarks, MT-OSC consistently narrows the multi-turn performance gap—yielding improved or preserved accuracy across datasets while remaining robust to distractors and irrelevant turns. Our results establish MT-OSC as a scalable solution for multi-turn chats, enabling richer context within constrained input spaces, reducing latency and operational cost, while balancing performance.

Tamunotonye Harry, Ivoline C. Ngong, Chima Nweke, Yuanyuan Feng, Joseph Near

User interactions with language models vary due to static properties of the user (trait) and the specific context of the interaction (state). However, existing persona datasets (like PersonaChat, PANDORA etc.) capture only trait, and ignore the impact of state. We introduce Chameleon, a dataset of 5,001 contextual psychological profiles from 1,667 Reddit users, each measured across multiple contexts. Using the Chameleon dataset, we present three key findings. First, inspired by Latent State-Trait theory, we decompose variance and find that 74% is within-person (state) while only 26% is between-person (trait). Second, we find that LLMs are state-blind: they focus on trait only, and produce similar responses regardless of state. Third, we find that reward models react to user state, but inconsistently: different models favor or penalize the same users in opposite directions. We release Chameleon to support research on affective computing, personalized dialogue, and RLHF alignment.

Caiqi Zhang, Ruihan Yang, Xiaochen Zhu, Chengzu Li, Tiancheng Hu, Yijiang River Dong, Deqing Yang, Nigel Collier

While confidence estimation is a promising direction for mitigating hallucinations in Large Language Models (LLMs), current research overwhelmingly focuses on single-turn settings. The dynamics of model confidence in multi-turn conversations, where context accumulates and ambiguity is progressively resolved, remain largely unexplored. This work presents the first systematic study of confidence estimation in multi-turn interactions, establishing a formal evaluation framework grounded in two key desiderata: per-turn calibration and monotonicity of confidence as more information becomes available. To facilitate this, we introduce novel metrics, including a length-normalized Expected Calibration Error (InfoECE), and a new "Hinter-Guesser" paradigm for generating controlled evaluation datasets. Our experiments reveal that widely-used confidence techniques struggle with calibration and monotonicity in multi-turn dialogues. In contrast, a novel logit-based probe we introduce, P(Sufficient), proves comparatively more effective, robustly tracking evidence accumulation and distinguishing it from conversational filler. Our work provides a foundational methodology for developing more reliable and trustworthy conversational agents.

Songbo Hu, Yinhong Liu, Ej Zhou, Evgeniia Razumovskaia, Xiaobin Wang, Alexander Fraser, Ivan Vulić, Anna Korhonen

Creating spoken dialogue datasets is methodologically challenging, and these challenges are amplified when the goal is to build multilingual, multi-parallel datasets at scale. This work introduces HEALTHDIAL, a large-scale, multilingual, and multi-parallel dataset for developing and evaluating retrieval-augmented generation (RAG)–based spoken dialogue systems. The dataset comprises 6,000 information-seeking dialogues (1,500 per language) grounded in trusted content from the World Health Organization (WHO) and 163 hours of user speech recorded from native speakers of diverse dialects across four official WHO languages: Arabic, Chinese, English, and Spanish. Each speaker is annotated with demographic (e.g., gender, age) and sociolinguistic (e.g., primary language, region of origin) variables. We report benchmark results across key dialogue tasks, which reveal consistent performance disparities across languages, even among high-resource ones. To support future research, we release the dataset, a prototype system, and a toolkit for data collection and system evaluation.

Eric Rudolph, Philipp Steigerwald, Jens Albrecht

This paper studies how empirical dialogue-flow statistics can be incorporated into Next Dialogue Act Prediction (NDAP). A KL regularization term is proposed that aligns predicted act distributions with corpus-derived transition patterns. Evaluated on a 60-class German counselling taxonomy using 5-fold cross-validation, this improves macro-F1 by 9–42% relative depending on encoder and substantially improves dialogue-flow alignment. Cross-dataset validation on HOPE suggests that improvements transfer across languages and counselling domains. In systematic ablations across pretrained encoders and architectures, the findings indicate that transition regularization provides consistent gains and disproportionately benefits weaker baseline models. The results suggest that lightweight discourse-flow priors complement pretrained encoders, especially in fine-grained, data-sparse dialogue tasks.

Rishikesh Devanathan, Varun Nathan, Ayush Kumar

Synthetic data is increasingly critical for contact centers, where privacy constraints and data scarcity limit the availability of real conversations. However, generating synthetic dialogues that are realistic and useful for downstream applications remains challenging. In this work, we benchmark multiple generation strategies guided by structured supervision on call attributes (Intent Summaries, Topic Flows, and Quality Assurance (QA) Forms) across multiple languages. To test downstream utility, we evaluate synthetic transcripts on an automated quality assurance (AutoQA) task, finding that prompts optimized on real transcripts consistently outperform those optimized on synthetic transcripts. These results suggest that current synthetic transcripts fall short in capturing the full realism of real agent–customer interactions. To highlight these downstream gaps, we introduce a diagnostic evaluation framework comprising 17 metrics across four dimensions: (1) Emotional and Sentiment Arcs, (2) Linguistic Complexity, (3) Interaction Style, and (4) Conversational Properties. Our analysis shows that even with structured supervision, current generation strategies exhibit measurable deficiencies in sentiment fidelity, disfluency modeling, behavioral variation, and conversational realism. Together, these results highlight the importance of diagnostic, metric-driven evaluation for synthetic conversation generation intended for downstream applications.

Heng Zhang, Yihao Zhong, Lubin Gan, Zhihe Chen, Jiajun Wu, Yuling Shi, Xiaodong Gu, Hao Zhang, Haochen You, Jin Huang

Multi-agent systems powered by large language models have achieved strong performance on complex tasks, yet naive collaboration topologies often cause high communication costs and redundant context. Existing methods usually use a fixed communication graph and manage collaboration structure and shared memory in separate modules. Our log analysis of several representative systems shows that this separation leads to multiple copies of the same key facts in dialogue, memory and model inputs. We address this issue with EvoHyper, a framework based on an evolving hypergraph topology for multi-agent collaboration. In EvoHyper, a single hypergraph represents agents and shared memory, and each hyperedge serves as a collaboration unit that binds a group of agents to that shared memory. During execution a controller edits the hypergraph through a small set of predefined evolution operations, so collaboration units can spawn, update and merge as tasks unfold. Experiments on four benchmarks covering mathematical reasoning and code generation show that EvoHyper is (I) high-performing, achieving 3.2% to 7.8% accuracy gains over state-of-the-art methods, (II) efficient, reducing token consumption by up to 23.5%, and (III) adaptive, adjusting topology complexity according to task requirements.

Yingyao Ma, Yuanyuan Zhou, Congyu Zhang, Yi Yuan, Jiasong Wu, Lotfi Senhadji, Huazhong Shu

Recent advances in Multimodal Entity Linking (MEL) exploit textual and visual information to disambiguate mentions and align them with entities in a knowledge base. Existing methods typically design separate and complex network modules for each type of interaction among multi-granular and multimodal features, while lacking explicit modeling of the joint dependencies among these features. Moreover, most approaches rely on unidirectional retrieval-based matching and lack knowledge-driven verification, leading to unreliable disambiguation in weak-context scenarios. To address these challenges, we propose a novel two-stage MEL framework termed ThinkLinker. First, we introduce a low-rank fusion mechanism to model the joint dependencies among multi-granular and multimodal features, enabling comprehensive and explicit interactions while learning task-relevant discriminative information for candidate ranking in a lower-dimensional space. Subsequently, we develop a bidirectional retrieval-verification paradigm, where the ranked candidate entities guide an LLM-based multi-turn, dialogue-style verification process to generate mention-specific contextual augmentation. The augmented context is then adaptively fused with the original representation to further refine the linking model. Experimental results on public benchmark datasets demonstrate that the proposed ThinkLinker outperforms all state-of-the-art baselines. The code is publicly available at https://github.com/zhouyuanyu/ThinkLinker.