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Wenxuan Ding, Weiqi Wang, Sze Heng Douglas Kwok, Minghao Liu, Tianqing Fang, Jiaxin Bai, Xin Liu, Changlong Yu, Zheng Li, Chen Luo 等

Enhancing Language Models’ (LMs) ability to understand purchase intentions in E-commerce scenarios is crucial for their effective assistance in various downstream tasks. However, previous approaches that distill intentions from LMs often fail to generate meaningful and human-centric intentions applicable in real-world E-commerce contexts. This raises concerns about the true comprehension and utilization of purchase intentions by LMs. In this paper, we present IntentionQA, a double-task multiple-choice question answering benchmark to evaluate LMs’ comprehension of purchase intentions in E-commerce. Specifically, LMs are tasked to infer intentions based on purchased products and utilize them to predict additional purchases. IntentionQA consists of 4,360 carefully curated problems across three difficulty levels, constructed using an automated pipeline to ensure scalability on large E-commerce platforms. Human evaluations demonstrate the high quality and low false-negative rate of our benchmark. Extensive experiments across 19 language models show that they still struggle with certain scenarios, such as understanding products and intentions accurately, jointly reasoning with products and intentions, and more, in which they fall far behind human performances.

Giuseppe Ruggiero, Matteo Testa, Jurgen Van de Walle, Luigi Di Caro

The creation of artificial polyglot voices remains a challenging task, despite considerable progress in recent years. This paper investigates self-supervised learning for voice conversion to create native-sounding polyglot voices. We introduce a novel cross-lingual any-to-one voice conversion system that is able to preserve the source accent without the need for multilingual data from the target speaker. In addition, we show a novel cross-lingual fine-tuning strategy that further improves the accent and reduces the training data requirements. Objective and subjective evaluations with English, Spanish, French and Mandarin Chinese confirm that our approach improves on state-of-the-art methods, enhancing the speech intelligibility and overall quality of the converted speech, especially in cross-lingual scenarios. Audio samples are available at: https://giuseppe-ruggiero.github.io/a2o-vc-demo/

Son Quoc Tran, Matt Kretchmar

This paper proposes a novel training method to improve the robustness of Extractive Question Answering (EQA) models. Previous research has shown that existing models, when trained on EQA datasets that include unanswerable questions, demonstrate a significant lack of robustness against distribution shifts and adversarial attacks. Despite this, the inclusion of unanswerable questions in EQA training datasets is essential for ensuring real-world reliability. Our proposed training method includes a novel loss function for the EQA problem and challenges an implicit assumption present in numerous EQA datasets. Models trained with our method maintain in-domain performance while achieving a notable improvement on out-of-domain datasets. This results in an overall F1 score improvement of 5.7 across all testing sets. Furthermore, our models exhibit significantly enhanced robustness against two types of adversarial attacks, with a performance decrease of only about one-third compared to the default models.

Saadia Gabriel, Isha Puri, Xuhai Xu, Matteo Malgaroli, Marzyeh Ghassemi

Large language models (LLMs) are already being piloted for clinical use in hospital systems like NYU Langone, Dana-Farber and the NHS. A proposed deployment use case is psychotherapy, where a LLM-powered chatbot can treat a patient undergoing a mental health crisis. Deployment of LLMs for mental health response could hypothetically broaden access to psychotherapy and provide new possibilities for personalizing care. However, recent high-profile failures, like damaging dieting advice offered by the Tessa chatbot to patients with eating disorders, have led to doubt about their reliability in high-stakes and safety-critical settings.In this work, we develop an evaluation framework for determining whether LLM response is a viable and ethical path forward for the automation of mental health treatment. Our framework measures equity in empathy and adherence of LLM responses to motivational interviewing theory. Using human evaluation with trained clinicians and automatic quality-of-care metrics grounded in psychology research, we compare the responses provided by peer-to-peer responders to those provided by a state-of-the-art LLM.We show that LLMs like GPT-4 use implicit and explicit cues to infer patient demographics like race. We then show that there are statistically significant discrepancies between patient subgroups: Responses to Black posters consistently have lower empathy than for any other demographic group (2%-13% lower than the control group). Promisingly, we do find that the manner in which responses are generated significantly impacts the quality of the response. We conclude by proposing safety guidelines for the potential deployment of LLMs for mental health response.

Dawei Li, Shu Yang, Zhen Tan, Jae Young Baik, Sukwon Yun, Joseph Lee, Aaron Chacko, Bojian Hou, Duy Duong-Tran, Ying Ding 等

Recent advancements in large language models (LLMs) have achieved promising performances across various applications. Nonetheless, the ongoing challenge of integrating long-tail knowledge continues to impede the seamless adoption of LLMs in specialized domains. In this work, we introduce DALK, a.k.a. Dynamic Co-Augmentation of LLMs and KG, to address this limitation and demonstrate its ability on studying Alzheimer’s Disease (AD), a specialized sub-field in biomedicine and a global health priority. With a synergized framework of LLM and KG mutually enhancing each other, we first leverage LLM to construct an evolving AD-specific knowledge graph (KG) sourced from AD-related scientific literature, and then we utilize a coarse-to-fine sampling method with a novel self-aware knowledge retrieval approach to select appropriate knowledge from the KG to augment LLM inference capabilities. The experimental results, conducted on our constructed AD question answering (ADQA) benchmark, underscore the efficacy of DALK. Additionally, we perform a series of detailed analyses that can offer valuable insights and guidelines for the emerging topic of mutually enhancing KG and LLM.

Kaiwen Wang, Rahul Kidambi, Ryan Sullivan, Alekh Agarwal, Christoph Dann, Andrea Michi, Marco Gelmi, Yunxuan Li, Raghav Gupta, Kumar Avinava Dubey 等

Reward-based finetuning is crucial for aligning language policies with intended behaviors (*e.g.*, creativity and safety). A key challenge is to develop steerable language models that trade-off multiple (conflicting) objectives in a flexible and efficient manner. This paper presents Conditional Language Policy (CLP), a general framework for finetuning language models on multiple objectives. Building on techniques from multi-task training and parameter-efficient finetuning, CLP learn steerable models that effectively trade-off conflicting objectives at *inference time*. Notably, this does not require training or maintaining multiple models to achieve different trade-offs between the objectives. Through extensive experiments and ablations on two summarization datasets, we show that CLP learns steerable language models that outperform and Pareto-dominate the existing approaches for multi-objective

Dongjie Yang, Hai Zhao

Large Language Models (LLMs) have shown the impressive capability of answering questions in a wide range of scenarios. However, when LLMs face different types of questions, it is worth exploring whether LLMs are aware that some questions have limited answers and need to respond more deterministically but some do not. We refer to this as question awareness of LLMs. The lack of question awareness in LLMs leads to two phenomena that LLMs are: (1) too casual to answer non-open-ended questions or (2) too boring to answer open-ended questions. In this paper, we first evaluate the question awareness in LLMs. The experimental results show that LLMs have the issues of lacking awareness of questions in certain domains, e.g. factual knowledge, resulting in hallucinations during the generation. To mitigate these, we propose a method called Question Awareness Temperature Sampling (QuATS). This method enhances the question awareness of LLMs by adaptively adjusting the output distributions based on question features. The automatic adjustment in QuATS eliminates the need for manual temperature tuning in text generation and consistently improves model performance in various benchmarks.

Yifan Song, Weimin Xiong, Xiutian Zhao, Dawei Zhu, Wenhao Wu, Ke Wang, Cheng Li, Wei Peng, Sujian Li

Fine-tuning on agent-environment interaction trajectory data holds significant promise for surfacing generalized agent capabilities in open-source large language models (LLMs). In this work, we introduce AgentBank, by far the largest trajectory tuning data collection featuring more than 50k diverse high-quality interaction trajectories which comprises 16 tasks covering five distinct agent skill dimensions. Leveraging a novel annotation pipeline, we are able to scale the annotated trajectories and generate a trajectory dataset with minimized difficulty bias. Furthermore, we fine-tune LLMs on AgentBank to get a series of agent models, Samoyed. Our comparative experiments demonstrate the effectiveness of scaling the interaction trajectory data to acquire generalized agent capabilities. Additional studies also reveal some key observations regarding trajectory tuning and agent skill generalization.

Shiqi Wang, Zhengze Zhang, Rui Zhao, Fei Tan, Cam Tu Nguyen

With the wide deployment of Large Language Models (LLMs), aligning LLMs with human values becomes increasingly important. Although Reinforcement Learning with Human Feedback (RLHF) proves effective, it is complicated and highly resource-intensive. As such, offline RLHF has been introduced as an alternative solution, which directly optimizes LLMs with ranking losses on a fixed preference dataset. Current offline RLHF only captures the ordering relationship between responses, overlooking the crucial aspect of “how much” one is preferred over the others. To address this issue, we propose a simple yet effective solution based on reward difference prediction. Specifically, we introduce reward difference coefficients to reweigh sample pairs in offline RLHF. We then propose a difference model that considers rich interactions between a pair of responses for predicting these difference coefficients. Experiments with 7B LLMs on the HH and TL;DR dataset verify the effectiveness of our method in both automatic metrics and human evaluation, highlighting its potential for aligning LLMs with human values.

Hyeonseok Moon, Seungyoon Lee, SeongTae Hong, Seungjun Lee, Chanjun Park, Heuiseok Lim

Translating major language resources to build minor language resources becomes a widely-used approach. Particularly in translating complex data points composed of multiple components, it is common to translate each component separately. However, we argue that this practice often overlooks the interrelation between components within the same data point. To address this limitation, we propose a novel MT pipeline that considers the intra-data relation. in implementing MT for training data. In our MT pipeline, all the components in a data point are concatenated to form a single translation sequence and subsequently reconstructed to the data components after translation. We introduce a Catalyst Statement (CS) to enhance the intra-data relation, and Indicator Token (IT) to assist the decomposition of a translated sequence into its respective data components. Through our approach, we have achieved a considerable improvement in translation quality itself, along with its effectiveness as training data. Compared with the conventional approach that translates each data component separately, our method yields better training data that enhances the performance of the trained model by 2.690 points for the web page ranking (WPR) task, and 0.845 for the question generation (QG) task in the XGLUE benchmark.

Zhichao Xu, Jiepu Jiang

Empathy is critical for effective and satisfactory conversational communication. Prior efforts to measure conversational empathy mostly focus on expressed communicative intents—that is, the way empathy is expressed. Yet, these works ignore the fact that conversation is also a collaboration involving both speakers and listeners. In contrast, we propose a multi-dimensional empathy evaluation framework to measure both expressed intents from the speaker’s perspective and perceived empathy from the listener’s perspective. We apply our analytical framework to examine internal customer-service dialogues. We find the two dimensions (expressed intent types and perceived empathy) are interconnected, while perceived empathy has high correlations with dialogue satisfaction levels.To reduce the annotation cost, we explore different options to automatically measure conversational empathy: prompting LLMs and training language model-based classifiers. Our experiments show that prompting methods with even popular models like GPT-4 and Flan family models perform relatively poorly on both public and our internal datasets. In contrast, instruction-finetuned classifiers based on FlanT5 family models outperform prior works and competitive baselines. We conduct a detailed ablation study to give more insights into instruction finetuning method’s strong performance.

Yi Yang, Yiming Wang, ZhiQiang Tang, Jiahong Yuan

Lexical tones play a crucial role in Sino-Tibetan languages. However, current phonetic fieldwork relies on manual effort, resulting in substantial time and financial costs. This is especially challenging for the numerous endangered languages that are rapidly disappearing, often compounded by limited funding. In this paper, we introduce pitch-based similarity representations for tone transcription, named Tone2Vec. Experiments on dialect clustering and variance show that Tone2Vec effectively captures fine-grained tone variation. Utilizing Tone2Vec, we develop the first automatic approach for tone transcription and clustering by presenting a novel representation transformation for transcriptions. Additionally, these algorithms are systematically integrated into an open-sourced and easy-to-use package, ToneLab, which facilitates automated fieldwork and cross-regional, cross-lexical analysis for tonal languages. Extensive experiments were conducted to demonstrate the effectiveness of our methods.

Kris-Fillip Kahl, Tolga Buz, Russa Biswas, Gerard De Melo

Retail investing is on the rise, and a growing number of users is relying on online finance communities to educate themselves.However, recent years have positioned Large Language Models (LLMs) as powerful question answering (QA) tools, shifting users away from interacting in communities towards discourse with AI-driven conversational interfaces.These AI tools are currently limited by the availability of labelled data containing domain-specific financial knowledge.Therefore, in this work, we curate a QA preference dataset SocialFinanceQA for fine-tuning and aligning LLMs, extracted from more than 7.4 million submissions and 82 million comments from 2008 to 2022 in Reddit’s 15 largest finance communities. Additionally, we propose a novel framework called SocialQA-Eval as a generally-applicable method to evaluate generated QA responses.We evaluate various LLMs fine-tuned on this dataset, using traditional metrics, LLM-based evaluation, and human annotation. Our results demonstrate the value of high-quality Reddit data, with even state-of-the-art LLMs improving on producing simpler and more specific responses.

Ruixin Hong, Hongming Zhang, Xiaoman Pan, Dong Yu, Changshui Zhang

Abstract reasoning, the ability to reason from the abstract essence of a problem, serves as a key to generalization in human reasoning. However, eliciting language models to perform reasoning with abstraction remains unexplored. This paper seeks to bridge this gap by introducing a novel structured reasoning format called Abstraction-of-Thought (AoT). The uniqueness of AoT lies in its explicit requirement for varying levels of abstraction within the reasoning process. This approach could elicit language models to first contemplate on the abstract level before incorporating concrete details, which is overlooked by the prevailing step-by-step Chain-of-Thought (CoT) method. To align models with the AoT format, we present AoT Collection, a generic finetuning dataset consisting of 348k high-quality samples with AoT reasoning processes, collected via an automated and scalable pipeline. We finetune a wide range of language models with AoT Collection and conduct extensive evaluations on 23 unseen tasks from the challenging benchmark Big-Bench Hard. Experimental results indicate that models aligned to AoT reasoning format substantially outperform those aligned to CoT in many reasoning tasks.

Kai Yao, Penglei Gao, Lichun Li, Yuan Zhao, Xiaofeng Wang, Wei Wang, Jianke Zhu

Parameter-Efficient Fine-Tuning (PEFT) methods have gained significant popularity for adapting pre-trained Large Language Models (LLMs) to downstream tasks, primarily due to their potential to significantly reduce memory and computational overheads. However, a common limitation in most PEFT approaches is their application of a uniform architectural design across all layers. This uniformity involves identical trainable modules and ignores the varying importance of each layer, leading to sub-optimal fine-tuning results. To overcome the above limitation and obtain better performance, we develop a novel approach, Importance-aware Sparse Tuning (IST), to fully utilize the inherent sparsity and select the most important subset of full layers with effective layer-wise importance scoring. The proposed IST is a versatile and plug-and-play technique compatible with various PEFT methods that operate on a per-layer basis. By leveraging the estimated importance scores, IST dynamically updates these selected layers in PEFT modules, leading to reduced memory demands. We further provide theoretical proof of convergence and empirical evidence of superior performance to demonstrate the advantages of IST over uniform updating strategies. Extensive experiments on a range of LLMs, PEFTs, and downstream tasks substantiate the effectiveness of our proposed method, showcasing IST’s capacity to enhance existing layer-based PEFT methods. Our code is available at https://github.com/Kaiseem/IST

Jingming Zhuo, Songyang Zhang, Xinyu Fang, Haodong Duan, Dahua Lin, Kai Chen

Large language models (LLMs) have demonstrated impressive capabilities across various tasks, but their performance is highly sensitive to the prompts utilized. This variability poses challenges for accurate assessment and user satisfaction. Current research frequently overlooks instance-level prompt variations and their implications on subjective evaluations. To address these shortcomings, we introduce ProSA, a framework designed to evaluate and comprehend prompt sensitivity in LLMs. ProSA incorporates a novel sensitivity metric, PromptSensiScore, and leverages decoding confidence to elucidate underlying mechanisms. Our extensive study, spanning multiple tasks, uncovers that prompt sensitivity fluctuates across datasets and models, with larger models exhibiting enhanced robustness. We observe that few-shot examples can alleviate this sensitivity issue, and subjective evaluations are also susceptible to prompt sensitivities, particularly in complex, reasoning-oriented tasks. Furthermore, our findings indicate that higher model confidence correlates with increased prompt robustness. We believe this work will serve as a helpful tool in studying prompt sensitivity of LLMs. The project is released at: https://github.com/open-compass/ProSA.

Haowei Zhang, Jianzhe Liu, Zhen Han, Shuo Chen, Bailan He, Volker Tresp, Zhiqiang Xu, Jindong Gu

Question decomposition has emerged as an effective strategy for prompting Large Language Models (LLMs) to answer complex questions. However, while existing methods primarily focus on unimodal language models, the question decomposition capability of Multimodal Large Language Models (MLLMs) has yet to be explored. To this end, this paper explores visual question decomposition on MLLMs. Specifically, we introduce a systematic evaluation framework including a dataset and several evaluation criteria to assess the quality of the decomposed sub-questions, revealing that existing MLLMs struggle to produce high-quality sub-questions. To address this limitation, we propose a specific finetuning dataset, DecoVQA+, for enhancing the model’s question decomposition capability. Aiming at enabling models to perform appropriate selective decomposition, we propose an efficient finetuning pipeline. The finetuning pipeline consists of our proposed dataset and a training objective for selective decomposition. Finetuned MLLMs demonstrate significant improvements in the quality of sub-questions and the policy of selective question decomposition. Additionally, the models also achieve higher accuracy with selective decomposition on VQA benchmark datasets.

Lotem Golany, Filippo Galgani, Maya Mamo, Nimrod Parasol, Omer Vandsburger, Nadav Bar, Ido Dagan

Automating data generation with Large Language Models (LLMs) has become increasingly popular. In this work, we investigate the feasibility and effectiveness of LLM-based data generation in the challenging setting of source-grounded information-seeking dialogs, with response attribution, over long documents. Our source texts consist of long and noisy meeting transcripts, adding to the task complexity. Since automating attribution remains difficult, we propose a semi-automatic approach: dialog queries and responses are generated with LLMs, followed by human verification and identification of attribution spans. Using this approach, we created MISeD – Meeting Information Seeking Dialogs dataset – a dataset of information-seeking dialogs focused on meeting transcripts. Models finetuned with MISeD demonstrate superior performance compared to off-the-shelf models, even those of larger size. Finetuning on MISeD gives comparable response generation quality to finetuning on fully manual data, while improving attribution quality and reducing time and effort.

Yang Yu, Xin Alex Lin, Changqun Li, Shizhou Huang, Liang He

Emotion-cause pair extraction (ECPE) aims to identify emotion clauses and their corresponding cause clauses within a document. Traditional methods often rely on coarse-grained clause-level annotations, which can overlook valuable fine-grained clues. To address this issue, we propose Multi-Granularity Clue Learning (MGCL), a novel approach designed to capture fine-grained emotion-cause clues from a weakly-supervised perspective efficiently. In MGCL, a teacher model is leveraged to give sub-clause clues without needing fine-grained annotated labels and guides a student model to identify clause-level emotion-cause pairs. Furthermore, we explore domain-invariant extra-clause clues under the teacher model’s advice to enhance the learning process. Experimental results on the benchmark dataset demonstrate that our method achieves state-of-the-art performance while offering improved interpretability.

Chunlei Xin, Yaojie Lu, Hongyu Lin, Shuheng Zhou, Huijia Zhu, Weiqiang Wang, Zhongyi Liu, Xianpei Han, Le Sun

Despite the advancements made with the retrieve-then-read pipeline on open-domain question answering task, current methods still face challenges stemming from term mismatch and limited interaction between information retrieval systems and large language models. To mitigate these issues, we propose the Chain-of-Rewrite method, which leverages the guidance and feedback gained from the analysis to provide faithful and consistent extensions for effective question answering. Through a two-step rewriting process comprising Semantic Analysis and Semantic Augmentation, the Chain-of-Rewrite method effectively bridges the gap between the user question and relevant documents. By incorporating feedback from the rewriting process, our method can self-correct the retrieval and reading process to further improve the performance. Experiments on four open-domain question answering datasets demonstrate the effectiveness of our system under zero-shot settings.