论文检索

Evgeniia Razumovskaia, Ivan Vulić, Pavle Marković, Tomasz Cichy, Qian Zheng, Tsung-Hsien Wen, Paweł Budzianowski

Factual faithfulness is a crucial requirement in information-seeking dialogue: the system should respond to the user queries so that the responses are meaningful and aligned with the knowledge provided to the system. However, most modern large language models (LLMs) suffer from hallucinations, that is, they generate responses not supported by or even contradicting the knowledge source. To mitigate the issue and increase faithfulness of information-seeking dialogue systems supported by the LLMs, we introduce BeInfo, a simple yet effective method that applies ‘behavioural tuning’ on the LLMs to aid information-seeking dialogue. Relying on three standard information seeking dialogue datasets, we show that models tuned with BeInfo become considerably more faithful to the knowledge source both for datasets and domains seen during BeInfo-tuning, as well as on unseen domains, when applied in a zero-shot manner. In addition, we present a ‘real-life’ case study on conversations with real users, showcasing that the models with 3B parameters (e.g., Flan-T5) tuned with BeInfo demonstrate strong performance on data from real ‘production’ conversations: when tuned on a limited amount of such realistic in-domain dialogues, they surpass much larger LLMs used ‘off-the-shelf’, both on automatic and human evaluation metrics.

Yu-Min Tseng, Yu-Chao Huang, Teng-Yun Hsiao, Wei-Lin Chen, Chao-Wei Huang, Yu Meng, Yun-Nung Chen

The concept of *persona*, originally adopted in dialogue literature, has re-surged as a promising framework for tailoring large language models (LLMs) to specific context (*e.g.*, personalized search, LLM-as-a-judge). However, the growing research on leveraging persona in LLMs is relatively disorganized and lacks a systematic taxonomy. To close the gap, we present a comprehensive survey to categorize the current state of the field. We identify two lines of research, namely (1) *LLM Role-Playing*, where personas are assigned to LLMs, and (2) *LLM Personalization*, where LLMs take care of user personas. Additionally, we introduce existing methods for LLM personality evaluation. To the best of our knowledge, we present the first survey for role-playing and personalization in LLMs under the unified view of persona. We continuously maintain a paper collection to foster future endeavors.

Priyanshu Priya, Desai Vishesh Yasheshbhai, Ratnesh Kumar Joshi, Roshni Ramnani, Anutosh Maitra, Shubhashis Sengupta, Asif Ekbal

A sophisticated negotiation dialogue system for tourism should engage in negotiations beyond mere price considerations, encompassing various other aspects and amenities inherent in the tourism package. To ensure such tailored interaction, it is imperative to understand the intricacies of traveler preferences, constraints, and expectations. Incorporating these personality facets allows for customizing negotiation strategies, resulting in a more personalized and integrative experience. With this aim, we take a pivotal step in advancing automated dialogue systems for personalized integrative negotiation tasks. We develop DEAL, a pioneering Dialogue datasEt for personALized integrative negotiation task in the tourism domain. Further, we propose TRIP NEGOTIATOR, a novel Travel persona-aware Reinforced dIalogue generation model for Personalized iNtegrative nEGOTIATion within the tOuRism domain. TRIP NEGOTIATOR is built to discern the traveler’s persona and intent, systematically adjusts negotiation strategies, and directs the negotiation toward a pertinent phase to ensure effective negotiation. Through reinforcement learning with Proximal Policy Optimization (PPO), we guide TRIP NEGOTIATOR to generate coherent and diverse responses consistent with the traveler’s personality. Extensive qualitative and quantitative analyses demonstrate the effectiveness of TRIP NEGOTIATOR in generating personalized responses during negotiation.

Rafael Ferreira, David Semedo, Joao Magalhaes

Conversational systems must be robust to user interactions that naturally exhibit diverse conversational traits. Capturing and simulating these diverse traits coherently and efficiently presents a complex challenge. This paper introduces Multi-Trait Adaptive Decoding (mTAD), a method that generates diverse user profiles at decoding-time by sampling from various trait-specific Language Models (LMs). mTAD provides an adaptive and scalable approach to user simulation, enabling the creation of multiple user profiles without the need for additional fine-tuning. By analyzing real-world dialogues from the Conversational Task Assistant (CTA) domain, we identify key conversational traits and developed a framework to generate profile-aware dialogues that enhance conversational diversity. Experimental results validate the effectiveness of our approach in modeling single-traits using specialized LMs, which can capture less common patterns, even in out-of-domain tasks. Furthermore, the results demonstrate that mTAD is a robust and flexible framework for combining diverse user simulators.

Ankan Mullick, Sombit Bose, Abhilash Nandy, Gajula Sai Chaitanya, Pawan Goyal

In task-oriented dialogue systems, intent detection is crucial for interpreting user queries and providing appropriate responses. Existing research primarily addresses simple queries with a single intent, lacking effective systems for handling complex queries with multiple intents and extracting different intent spans. Additionally, there is a notable absence of multilingual, multi-intent datasets. This study addresses three critical tasks: extracting multiple intent spans from queries, detecting multiple intents, and developing a multilingual multi-label intent dataset. We introduce a novel multi-label multi-class intent detection dataset (MLMCID-dataset) curated from existing benchmark datasets. We also propose a pointer network-based architecture (MLMCID) to extract intent spans and detect multiple intents with coarse and fine-grained labels in the form of sextuplets. Comprehensive analysis demonstrates the superiority of our pointer network based system over baseline approaches in terms of accuracy and F1-score across various datasets.

Shashank Sonkar, Naiming Liu, Richard Baraniuk

The pursuit of personalized education has led to the integration of Large Language Models (LLMs) in developing intelligent tutoring systems. To better understand and adapt to individual student needs, including their misconceptions, LLMs need to be trained on extensive datasets of student-tutor dialogues. Our research uncovers a fundamental challenge in this approach: the “Student Data Paradox”. This paradox emerges when LLMs, trained on student data to understand learner behavior, inadvertently compromise their own factual knowledge and reasoning abilities. We investigate this paradox by training state-of-the-art language models on student-tutor dialogue datasets and evaluating their performance across multiple benchmarks. These benchmarks assess various aspects of language model capabilities, including reasoning, truthfulness, and common sense understanding. Our findings reveal significant declines in the models’ performance across these diverse benchmarks, indicating a broad impact on their capabilities when trained to model student behavior. Our research makes two primary contributions: (1) empirical demonstration of the Student Data Paradox through quantitative analysis of model performance, and (2) introduction of “hallucination tokens” as a mitigation strategy. These tokens, while improving performance, highlight the persistent challenge of balancing accurate student behavior modeling with maintaining the LLM’s integrity as an educational tool.This study emphasizes the need for innovative solutions to reconcile the conflicting goals of faithfully understanding diverse student cognition while preserving the model’s ability to provide accurate information and guidance.

Muhammad Umair, Vasanth Sarathy, Jan Ruiter

Turn-taking is a fundamental mechanism in human communication that ensures smooth and coherent verbal interactions. Recent advances in Large Language Models (LLMs) have motivated their use in improving the turn-taking capabilities of Spoken Dialogue Systems (SDS), such as their ability to respond at appropriate times. However, existing models often struggle to predict opportunities for speaking — called Transition Relevance Places (TRPs) — in natural, unscripted conversations, focusing only on turn-final TRPs and not within-turn TRPs. To address these limitations, we introduce a novel dataset of participant-labeled within-turn TRPs and use it to evaluate the performance of state-of-the-art LLMs in predicting opportunities for speaking. Our experiments reveal the current limitations of LLMs in modeling unscripted spoken interactions, highlighting areas for improvement and paving the way for more naturalistic dialogue systems.

Yeo Jin Kim, Halim Acosta, Wookhee Min, Jonathan Rowe, Bradford Mott, Snigdha Chaturvedi, James Lester

Dialogue act recognition is the task of classifying conversational utterances based on their communicative intent or function. To address this problem, we propose a novel two-phase processing approach called Dual-Process Masking. This approach streamlines the task by masking less important tokens in the input, identified through retrospective analysis of their estimated contribution during training. It enhances interpretability by using the masks applied during classification learning. Dual-Process Masking significantly improves performance over strong baselines for dialogue act recognition on a collaborative problem-solving dataset and three public dialogue benchmarks.

Jeong-Doo Lee, Hyeongjun Choi, Beomseok Hong, Youngsub Han, Byoung-Ki Jeon, Seung-Hoon Na

In this paper, we present a novel extension to improve the document grounded response generation, by proposing the Generative Span Act Guided Response Generation using Copy enhanced Target Augmentation (SARCAT) that consists of two major components as follows: 1) Copy-enhanced target-side input augmentation is an extended data augmentation to deal with the exposure bias problem by additionally incorporating the copy mechanism on top of the target-side augmentation (Xie et al., 2021). 2) Span-act guided response generation, which first predicts grounding spans and dialogue acts before generating a response. Experiment results on validation set in MultiDoc2Dial show that the proposed SARSAT leads to improvement over strong baselines on both seen and unseen settings and achieves the start-of the-art performance, even with the base reader using the pretrained T5-base model.

Daniel Gareev, Thomas Hofmann, Ezhilmathi Krishnasamy, Tiago Pimentel

Text generation, a component in applications such as dialogue systems, relies heavily on decoding algorithms that sample strings from a language model distribution. Traditional methods like top-k and top-\pi decoding locally normalise the model’s output, which can significantly distort the original distribution. In this paper, we investigate the effects of such distortions by introducing globally-normalised versions of these decoding methods. Further, we propose an independent Metropolis-Hastings (IMH) algorithm to approximate sampling from these globally-normalised distributions without explicitly computing them. Our empirical analyses compare the performance of local and global decoding across two algorithms (top-k and top-\pi) with various hyperparameters, using the Pythia language models. Results show that in most configuration, global decoding performs worse than the local decoding versions of the same algorithms, despite preserving the distribution’s integrity. Our results thus suggest that distortion might be an important feature of local decoding algorithms.

Yiting Ran, Xintao Wang, Rui Xu, Xinfeng Yuan, Jiaqing Liang, Yanghua Xiao, Deqing Yang

Role-playing agents (RPA) have been a popular application area for large language models (LLMs), attracting significant interest from both industry and academia. While existing RPAs well portray the characters’ knowledge and tones, they face challenges in capturing their minds, especially for small role-playing language models (RPLMs). In this paper, we propose to enhance RPLMs via personality-indicative data. Specifically, we leverage questions from psychological scales and distill advanced RPAs to generate dialogues that grasp the minds of characters. Experimental results validate that RPLMs trained with our dataset exhibit advanced role-playing capabilities for both general and personality-related evaluations.

Erik Miehling, Manish Nagireddy, Prasanna Sattigeri, Elizabeth M. Daly, David Piorkowski, John T. Richards

Modern language models, while sophisticated, exhibit some inherent shortcomings, particularly in conversational settings. We claim that many of the observed shortcomings can be attributed to violation of one or more conversational principles. By drawing upon extensive research from both the social science and AI communities, we propose a set of maxims – quantity, quality, relevance, manner, benevolence, and transparency – for describing effective human-AI conversation. We first justify the applicability of the first four maxims (from Grice) in the context of human-AI interactions. We then argue that two new maxims, benevolence (concerning the generation of, and engagement with, harmful content) and transparency (concerning recognition of one’s knowledge boundaries, operational constraints, and intents), are necessary for addressing behavior unique to modern human-AI interactions. We evaluate the degree to which various language models are able to understand these maxims and find that models possess an internal prioritization of principles that can significantly impact accurate interpretability of the maxims.

Suyeon Lee, Sunghwan Kim, Minju Kim, Dongjin Kang, Dongil Yang, Harim Kim, Minseok Kang, Dayi Jung, Min Hee Kim, Seungbeen Lee 等

Recently, the demand for psychological counseling has significantly increased as more individuals express concerns about their mental health. This surge has accelerated efforts to improve the accessibility of counseling by using large language models (LLMs) as counselors. To ensure client privacy, training open-source LLMs faces a key challenge: the absence of realistic counseling datasets. To address this, we introduce Cactus, a multi-turn dialogue dataset that emulates real-life interactions using the goal-oriented and structured approach of Cognitive Behavioral Therapy (CBT).We create a diverse and realistic dataset by designing clients with varied, specific personas, and having counselors systematically apply CBT techniques in their interactions. To assess the quality of our data, we benchmark against established psychological criteria used to evaluate real counseling sessions, ensuring alignment with expert evaluations.Experimental results demonstrate that Camel, a model trained with Cactus, outperforms other models in counseling skills, highlighting its effectiveness and potential as a counseling agent.We make our data, model, and code publicly available.

Huy Quang Dao, Yang Deng, Khanh-Huyen Bui, Dung D. Le, Lizi Liao

Target-driven recommendation dialogues present unique challenges in dialogue management due to the necessity of anticipating user interactions for successful conversations. Current methods face significant limitations: (I) inadequate capabilities for conversation anticipation, (II) computational inefficiencies due to costly simulations, and (III) neglect of valuable past dialogue experiences. To address these limitations, we propose a new framework, Experiential Policy Learning (EPL), for enhancing such dialogues. EPL embodies the principle of Learning From Experience, facilitating anticipation with an experiential scoring function that estimates dialogue state potential using similar past interactions stored in long-term memory. To demonstrate its flexibility, we introduce Tree-structured EPL (T-EPL) as one possible training-free realization with Large Language Models (LLMs) and Monte-Carlo Tree Search (MCTS). T-EPL assesses past dialogue states with LLMs while utilizing MCTS to achieve hierarchical and multi-level reasoning. Extensive experiments on two published datasets demonstrate the superiority and efficacy of T-EPL.

Jiong Yu, Sixing Wu, Jiahao Chen, Wei Zhou

Capturing the unique knowledge demands for each dialogue context plays a crucial role in commonsense knowledge-grounded response generation. However, current CoT-based and RAG-based methods are still unsatisfactory in the era of LLMs because 1) CoT often overestimates the capabilities of LLMs and treats them as isolated knowledge Producers; thus, CoT only uses the inherent knowledge of LLM itself and then suffers from the hallucination and outdated knowledge, and 2) RAG underestimates LLMs because LLMs are the passive Receivers that can only use the knowledge retrieved by external retrievers. In contrast, this work regards LLMs as interactive Collaborators and proposes a novel DCRAG (Demands-Guided Collaborative RAG) to leverage the knowledge from both LLMs and the external knowledge graph. Specifically, DCRAG designs three Thought-then-Generate stages to collaboratively investigate knowledge demands, followed by a Demands-Guided Knowledge Retrieval to retrieve external knowledge by interacting with LLMs. Extensive experiments and in-depth analyses on English DailyDialog and Chinese Diamante datasets proved DCRAG can effectively capture knowledge demands and bring higher-quality responses.

Guan-Ting Lin, Hung-yi Lee

Emphasis is a crucial component in human communication, which indicates speaker’s intention and implication beyond pure text in dialogue. While Large Language Models (LLMs) have revolutionized natural language processing, their ability to understand emphasis in dialogue remains uncertain. This paper introduces Emphasized-Talk, a benchmark dataset with annotated dialogue samples capturing the implications of emphasis. We evaluate various LLMs, both open-source and commercial, to assess their performance in understanding and generating emphasis. Additionally, we propose an automatic evaluation pipeline using GPT-4, which achieve high correlation with human scoring. Our findings reveal that although commercial LLMs generally perform better, there is still significant room for improvement in comprehending emphasized sentences.

Terry Tong, Qin Liu, Jiashu Xu, Muhao Chen

Large language models (LLMs) have acquired the ability to handle longer context lengths and understand nuances in text, expanding their dialogue capabilities beyond a single utterance. A popular user-facing application of LLMs is the multi-turn chat setting. Though longer chat memory and better understanding may seemingly benefit users, our paper exposes a vulnerability that leverages the multi-turn feature and strong learning ability of LLMs to harm the end-user: the backdoor. We demonstrate that LLMs can capture the combinational backdoor representation. Only upon presentation of triggers together does the backdoor activate. We also verify empirically that this representation is invariant to the position of the trigger utterance. Subsequently, inserting a single extra token into any two utterances of 5% of the data can cause over 99% Attack Success Rate (ASR). Our results with 3 triggers demonstrate that this framework is generalizable, compatible with any trigger in an adversary’s toolbox in a plug-and-play manner. Defending the backdoor can be challenging in the conversational setting because of the large input and output space. Our analysis indicates that the distributed backdoor exacerbates the current challenges by polynomially increasing the dimension of the attacked input space. Canonical textual defenses like ONION and BKI leverage auxiliary model forward passes over individual tokens, scaling exponentially with the input sequence length and struggling to maintain computational feasibility. To this end, we propose a decoding time defense – decayed contrastive decoding – that scales linearly with the assistant response sequence length and reduces the backdoor to as low as 0.35%.

James D. Finch, Jinho D. Choi

We demonstrate substantial performance gains in zero-shot dialogue state tracking (DST) by enhancing training data diversity through synthetic data generation.Existing DST datasets are severely limited in the number of application domains and slot types they cover due to the high costs of data collection, restricting their adaptability to new domains.This work addresses this challenge with a novel, fully automatic data generation approach that creates synthetic zero-shot DST datasets.Distinguished from previous methods, our approach can generate dialogues across a massive range of application domains, complete with silver-standard dialogue state annotations and slot descriptions.This technique is used to create the D0T dataset for training zero-shot DST models, encompassing an unprecedented 1,000+ domains. Experiments on the MultiWOZ benchmark show that training models on diverse synthetic data improves Joint Goal Accuracy by 6.7%, achieving results competitive with models 13.5 times larger than ours.

Traian Rebedea, Makesh Sreedhar, Shaona Ghosh, Jiaqi Zeng, Christopher Parisien

Recent advancements in instruction-tuning datasets have predominantly focused on specific tasks like mathematical or logical reasoning. There has been a notable gap in data designed for aligning language models to maintain topic relevance in conversations - a critical aspect for deploying chatbots to production. We introduce the CantTalkAboutThis dataset to help language models remain focused on the subject at hand during task-oriented interactions. It consists of synthetic dialogues on a wide range of conversation topics from different domains. These dialogues are interspersed with distractor turns that intentionally divert the chatbot from the predefined topic. Fine-tuning language models on this dataset helps make them resilient to deviating from the assigned role and improves their ability to maintain topical coherence compared to general-purpose instruction-tuned LLMs like gpt-4-turbo and Mixtral-Instruct. Additionally, preliminary observations suggest that training models on this dataset also enhance their performance on fine-grained instruction following tasks, including safety alignment.

Young-Jun Lee, Dokyong Lee, Junyoung Youn, Kyeong-Jin Oh, Byungsoo Ko, Jonghwan Hyeon, Ho-Jin Choi

Humans share a wide variety of images related to their personal experiences within conversations via instant messaging tools. However, existing works focus on (1) image-sharing behavior in singular sessions, leading to limited long-term social interaction, and (2) a lack of personalized image-sharing behavior. In this work, we introduce , a large-scale long-term multi-modal dialogue dataset that covers a wide range of social personas in a multi-modality format, time intervals, and images. To construct automatically, we propose a novel multi-modal contextualization framework, , that generates long-term multi-modal dialogue distilled from ChatGPT and our proposed image aligner. Using our , we train a multi-modal conversation model, 7B, which demonstrates impressive visual imagination ability. Furthermore, we demonstrate the effectiveness of our dataset in human evaluation. The code, dataset, and model will be publicly released after publication.