Recently introduced dialogue systems have demonstrated high usability. However, they still fall short of reflecting real-world conversation scenarios. Current dialogue systems exhibit an inability to replicate the dynamic, continuous, long-term interactions involving multiple partners. This shortfall arises because there have been limited efforts to account for both aspects of real-world dialogues: deeply layered interactions over the long-term dialogue and widely expanded conversation networks involving multiple participants. As the effort to incorporate these aspects combined, we introduce Mixed-Session Conversation, a dialogue system designed to construct conversations with various partners in a multi-session dialogue setup. We propose a new dataset called MiSC to implement this system. The dialogue episodes of MiSC consist of 6 consecutive sessions, with four speakers (one main speaker and three partners) appearing in each episode. Also, we propose a new dialogue model with a novel memory management mechanism, called Egocentric Memory Enhanced Mixed-Session Conversation Agent (EMMA). EMMA collects and retains memories from the main speaker’s perspective during conversations with partners, enabling seamless continuity in subsequent interactions. Extensive human evaluations validate that the dialogues in MiSC demonstrate a seamless conversational flow, even when conversation partners change in each session. EMMA trained with MiSC is also evaluated to maintain high memorability without contradiction throughout the entire conversation.
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Although human evaluation remains the gold standard for open-domain dialogue evaluation, the growing popularity of automated evaluation using Large Language Models (LLMs) has also extended to dialogue. However, most frameworks leverage benchmarks that assess older chatbots on aspects such as fluency and relevance, which are not reflective of the challenges associated with contemporary models. In fact, a qualitative analysis on Soda. (Kim et al., 2023), a GPT-3.5 generated dialogue dataset, suggests that current chatbots may exhibit several recurring issues related to coherence and commonsense knowledge, but generally produce highly fluent and relevant responses.Noting the aforementioned limitations, this paper introduces Soda-Eval, an annotated dataset based on Soda that covers over 120K turn-level assessments across 10K dialogues, where the annotations were generated by GPT-4. Using Soda-Eval as a benchmark, we then study the performance of several open-access instruction-tuned LLMs, finding that dialogue evaluation remains challenging. Fine-tuning these models improves performance over few-shot inferences, both in terms of correlation and explanation.
HealthAlignSumm : Utilizing Alignment for Multimodal Summarization of Code-Mixed Healthcare Dialogues
PDF ↗As generative AI progresses, collaboration be-tween doctors and AI scientists is leading to thedevelopment of personalized models to stream-line healthcare tasks and improve productivity.Summarizing doctor-patient dialogues has be-come important, helping doctors understandconversations faster and improving patient care.While previous research has mostly focused ontext data, incorporating visual cues from pa-tient interactions allows doctors to gain deeperinsights into medical conditions. Most of thisresearch has centered on English datasets, butreal-world conversations often mix languagesfor better communication. To address the lackof resources for multimodal summarization ofcode-mixed dialogues in healthcare, we devel-oped the MCDH dataset. Additionally, we cre-ated HealthAlignSumm, a new model that in-tegrates visual components with the BART ar-chitecture. This represents a key advancementin multimodal fusion, applied within both theencoder and decoder of the BART model. Ourwork is the first to use alignment techniques,including state-of-the-art algorithms like DirectPreference Optimization, on encoder-decodermodels with synthetic datasets for multimodalsummarization. Through extensive experi-ments, we demonstrated the superior perfor-mance of HealthAlignSumm across severalmetrics validated by both automated assess-ments and human evaluations. The datasetMCDH and our proposed model HealthAlign-Summ will be available in this GitHub accounthttps://github.com/AkashGhosh/HealthAlignSumm-Utilizing-Alignment-for-Multimodal-Summarization-of-Code-Mixed-Healthcare-DialoguesDisclaimer: This work involves medical im-agery based on the subject matter of the topic.
Due to the rapid development with pre-trained language models, fully end-to-end Task-Oriented Dialogue (TOD) systems exhibit superior performance. How to achieve the ability to efficiently retrieve entities in cross-domain large-scale databases is a key issue. Most existing end-to-end Task-Oriented Dialogue systems suffer from the following problems: The ability to handle erroneous but easily confused entities needs to be improved; Matching information between contexts and entities is not captured, leading to weak modeling of domain-invariant and interpretable features, making it difficult to generalize to unseen domains. In this paper, we propose a method for knowledge retrieval driven by matching representations. The approach consists of a matching signal extractor for extracting matching representations between contexts and entities that have generic conceptual features and hence domain invariant properties, and an Attribute Filter for filtering irrelevant information to facilitate the re-selection of entities. Experiments on three standard benchmarks at the dialogue level and on large knowledge bases show that our retriever performs knowledge retrieval more efficiently than existing approaches.
How Personality Traits Influence Negotiation Outcomes? A Simulation based on Large Language Models
PDF ↗Psychological evidence reveals the influence of personality traits on decision-making. For instance, agreeableness is generally associated with positive outcomes in negotiations, whereas neuroticism is often linked to less favorable outcomes. This paper introduces a simulation framework centered on large language model (LLM) agents endowed with synthesized personality traits. The agents negotiate within bargaining domains and possess customizable personalities and objectives. The experimental results show that the behavioral tendencies of LLM-based simulations can reproduce behavioral patterns observed in human negotiations. The contribution is twofold. First, we propose a simulation methodology that investigates the alignment between the linguistic and economic capabilities of LLM agents. Secondly, we offer empirical insights into the strategic impacts of Big Five personality traits on the outcomes of bilateral negotiations. We also provide an in-depth analysis based on simulated bargaining dialogues to reveal intriguing behaviors, including deceitful and compromising behaviors.
From Pixels to Personas: Investigating and Modeling Self-Anthropomorphism in Human-Robot Dialogues
PDF ↗Self-anthropomorphism in robots manifests itself through their display of human-like characteristics in dialogue, such as expressing preferences and emotions. Our study systematically analyzes self-anthropomorphic expression within various dialogue datasets, outlining the contrasts between self-anthropomorphic and non-self-anthropomorphic responses in dialogue systems. We show significant differences in these two types of responses and propose transitioning from one type to the other. We also introduce Pix2Persona, a novel dataset aimed at developing ethical and engaging AI systems in various embodiments. This dataset preserves the original dialogues from existing corpora and enhances them with paired responses: self-anthropomorphic and non-self-anthropomorphic for each original bot response. Our work not only uncovers a new category of bot responses that were previously under-explored but also lays the groundwork for future studies about dynamically adjusting self-anthropomorphism levels in AI systems to align with ethical standards and user expectations.
DetectiveNN: Imitating Human Emotional Reasoning with a Recall-Detect-Predict Framework for Emotion Recognition in Conversations
PDF ↗Emotion Recognition in conversations (ERC) involves an internal cognitive process that interprets emotional cues by using a collection of past emotional experiences. However, many existing methods struggle to decipher emotional cues in dialogues since they are insufficient in understanding the rich historical emotional context. In this work, we introduce an innovative Detective Network (DetectiveNN), a novel model that is grounded in the cognitive theory of emotion and utilizes a “recall-detect-predict” framework to imitate human emotional reasoning. This process begins by ‘recalling’ past interactions of a specific speaker to collect emotional cues. It then ‘detects’ relevant emotional patterns by interpreting these cues in the context of the ongoing conversation. Finally, it ‘predicts’ the speaker’s current emotional state. Tested on three benchmark datasets, our approach significantly outperforms existing methods. This highlights the advantages of incorporating cognitive factors into deep learning for ERC, enhancing task efficacy and prediction accuracy.
Though large language models (LLMs) achieve significant success in recent years, the hallucination issue remains a challenge, and numerous benchmarks are proposed for hallucination detection. Nevertheless, some of these benchmarks are not naturally generated by LLMs but are intentionally induced. Also, many merely focus on the factuality hallucination while ignoring the faithfulness hallucination. Additionally, although dialogue pattern is more widely utilized in the era of LLMs, current benchmarks only concentrate on sentence-level and passage-level hallucination. In this study, we propose DiaHalu, the first dedicated dialogue-level hallucination evaluation benchmark for LLMs to our knowledge. Initially, we integrate the collected topics into system prompts and facilitate a dialogue between two LLMs. Subsequently, we manually modify the contents that do not adhere to human language conventions and then have LLMs re-generate, simulating authentic human-machine interaction scenarios. Finally, professional scholars annotate all the samples in the dataset. DiaHalu covers four common multi-turn dialogue domains and five hallucination subtypes, extended from factuality and faithfulness hallucination. Experiments through some well-known LLMs and detection methods on the dataset show that DiaHalu is a challenging benchmark, holding significant value for further research.
Recent studies have demonstrated that In-Context Learning (ICL), through the use of specific demonstrations, can align Large Language Models (LLMs) with human preferences known as In-Context Alignment (ICA), indicating that models can comprehend human instructions without requiring parameter adjustments. However, the exploration of the mechanism and applicability of ICA remains limited. In this paper, we begin by dividing the context text used in ICA into three categories: format, system prompt, and example. Through ablation experiments, we investigate the effectiveness of each part in enabling ICA to function effectively. We then examine how variants in these parts impact the model’s alignment performance. Our findings indicate that the example part is crucial for enhancing the model’s alignment capabilities, with changes in examples significantly affecting alignment performance. We also conduct a comprehensive evaluation of ICA’s zero-shot capabilities in various alignment tasks. The results indicate that compared to parameter fine-tuning methods, ICA demonstrates superior performance in knowledge-based tasks and tool-use tasks. However, it still exhibits certain limitations in areas such as multi-turn dialogues and instruction following. Source codes and scripts are available at https://github.com/li-aolong/how-far-can-ica-go.
We develop assistive agents based on Large Language Models (LLMs) that aid interlocutors in business negotiations.Specifically, we simulate business negotiations by letting two LLM-based agents engage in role play. A third LLM acts as a remediator agent to rewrite utterances violating norms for improving negotiation outcomes.We introduce a simple tuning-free and label-free In-Context Learning (ICL) method to identify high-quality ICL exemplars for the remediator, where we propose a novel select criteria, called value impact, to measure the quality of the negotiation outcomes. We provide rich empirical evidence to demonstrate its effectiveness in negotiations across three different negotiation topics. We have released our source code and the generated dataset at: https://github.com/tk1363704/SADAS.
Reinforcement learning (RL) is a powerful approach to enhance task-oriented dialogue (TOD) systems. However, existing RL methods tend to mainly focus on generation tasks, such as dialogue policy learning (DPL) or response generation (RG), while neglecting dialogue state tracking (DST) for understanding. This narrow focus limits the systems to achieve globally optimal performance by overlooking the interdependence between understanding and generation. Additionally, RL methods face challenges with sparse and delayed rewards, which complicates training and optimization. To address these issues, we extend RL into both understanding and generation tasks by introducing step-by-step rewards throughout the token generation. The understanding reward increases as more slots are correctly filled in DST, while the generation reward grows with the accurate inclusion of user requests. Our approach provides a balanced optimization aligned with task completion. Experimental results demonstrate that our approach effectively enhances the performance of TOD systems and achieves new state-of-the-art results on three widely used datasets, including MultiWOZ2.0, MultiWOZ2.1, and In-Car. Our approach also shows superior few-shot ability in low-resource settings compared to current models.
In the realm of dialogue-to-image retrieval, the primary challenge is to fetch images from a pre-compiled database that accurately reflect the intent embedded within the dialogue history. Existing methods often overemphasize inter-modal alignment, neglecting the nuanced nature of conversational context. Dialogue histories are frequently cluttered with redundant information and often lack direct image descriptions, leading to a substantial disconnect between conversational content and visual representation. This study introduces VCU, a novel framework designed to enhance the comprehension of dialogue history and improve cross-modal matching for image retrieval. VCU leverages large language models (LLMs) to perform a two-step extraction process. It generates precise image-related descriptions from dialogues, while also enhancing visual representation by utilizing object-list texts associated with images. Additionally, auxiliary query collections are constructed to balance the matching process, thereby reducing bias in similarity computations. Experimental results demonstrate that VCU significantly outperforms baseline methods in dialogue-to-image retrieval tasks, highlighting its potential for practical application and effectiveness in bridging the gap between dialogue context and visual content.
New intent discovery is a crucial capability for task-oriented dialogue systems. Existing methods focus on transferring in-domain (IND) prior knowledge to out-of-domain (OOD) data through pre-training and clustering stages. They either handle the two processes in a pipeline manner, which exhibits a gap between intent representation and clustering process or use typical contrastive clustering that overlooks the potential supervised signals from the whole data. Besides, they often deal with either open intent discovery or OOD settings individually. To this end, we propose a Pseudo-Label enhanced Prototypical Contrastive Learning (PLPCL) model for uniformed intent discovery. We iteratively utilize pseudo-labels to explore potential positive/negative samples for contrastive learning and bridge the gap between representation and clustering. To enable better knowledge transfer, we design a prototype learning method integrating the supervised and pseudo signals from IND and OOD samples. In addition, our method has been proven effective in two different settings of discovering new intents. Experiments on three benchmark datasets and two task settings demonstrate the effectiveness of our approach.
Large Language Models (LLMs) demonstrate ever-increasing abilities in mathematical and algorithmic tasks, yet their geometric reasoning skills are underexplored. We investigate LLMs’ abilities in constructive geometric problem-solving, – one of the most fundamental steps in developing human mathematical reasoning, revealing notable challenges in this domain. LLMs exhibit biases in variable names, struggle with 2D spatial relationships and planning, and hallucinate object placements. To this end, we introduce a framework that enhances LLMs’ reasoning potential through a multi-agent system conducting internal dialogue. This work underscores LLMs’ limitations in geometric reasoning and improves their capabilities through self-correction, collaboration, and diverse role specializations.
Are LLMs Effective Negotiators? Systematic Evaluation of the Multifaceted Capabilities of LLMs in Negotiation Dialogues
PDF ↗A successful negotiation requires a range of capabilities, including comprehension of the conversation context, Theory-of-Mind (ToM) skills to infer the partner’s motives, strategic reasoning, and effective communication, making it challenging for automated systems. Despite the remarkable performance of LLMs in various NLP tasks, there is no systematic evaluation of their capabilities in negotiation. Such an evaluation is critical for advancing AI negotiation agents and negotiation research, ranging from designing dialogue systems to providing pedagogical feedback and scaling up data collection practices. This work aims to systematically analyze the multifaceted capabilities of LLMs across diverse dialogue scenarios throughout the stages of a typical negotiation interaction. Our analysis highlights GPT-4’s superior performance in many tasks while identifying specific challenges, such as making subjective assessments and generating contextually appropriate, strategically advantageous responses.
Question-asking in collaborative dialogue has long been established as key to knowledge construction, both in internal and collaborative problem solving. In this work, we examine probing questions in collaborative dialogues: questions that explicitly elicit responses from the speaker’s interlocutors. Specifically, we focus on modeling the causal relations that lead directly from utterances earlier in the dialogue to the emergence of the probing question. We model these relations using a novel graph-based framework of *deliberation chains*, and realize the problem of constructing such chains as a coreference-style clustering problem. Our framework jointly models probing and causal utterances and the links between them, and we evaluate on two challenging collaborative task datasets: the Weights Task and DeliData. Our results demonstrate the effectiveness of our theoretically-grounded approach compared to both baselines and stronger coreference approaches, and establish a standard of performance in this novel task.
Learning to Ask Informative Questions: Enhancing LLMs with Preference Optimization and Expected Information Gain
PDF ↗Questions are essential tools for acquiring the necessary information to complete information-seeking tasks. However, large language models (LLMs), especially open-source models, often perform poorly in generating informative questions, as measured by expected information gain (EIG). In this paper, we propose a method to enhance the informativeness of LLM-generated questions in 20-question game dialogues. We sample multiple questions from the same model (LLaMA 2-Chat 7B) for each game and create pairs of low-EIG and high-EIG questions to apply a Direct Preference Optimization (DPO) algorithm. Our results show that this method produces more effective questions (in terms of EIG), even in domains different from those used to train the DPO model.
Learning from Implicit User Feedback, Emotions and Demographic Information in Task-Oriented and Document-Grounded Dialogues
PDF ↗Implicit user feedback, user emotions and demographic information have shown to be promising sources for improving the accuracy and user engagement of responses generated by dialogue systems. However, the influence of such information on task completion and factual consistency, which are important criteria for task-oriented and document-grounded dialogues, is not yet known. To address this, we introduce FEDI, the first English task-oriented and document-grounded dialogue dataset annotated with this information. Our experiments with Flan-T5, GPT-2 and Llama 2 show a particularly positive impact on task completion and factual consistency. Participants in our human evaluation reported that the responses generated by the feedback-trained models were more informative (Flan-T5 and GPT-2), relevant and factual consistent (Llama 2).
This paper presents Emosical, a multimodal open-source dataset of musical films. Emosical comprises video, vocal audio, text, and character identity paired samples with annotated emotion tags. Emosical provides rich emotion annotations for each sample by inferring the background story of the characters. To achieve this, we leverage the musical theatre script, which contains the characters’ complete background stories and narrative contexts. The annotation pipeline includes feeding the speaking character, text, global persona, and context of the dialogue and song track into a large language model. To verify the effectiveness of our tagging scheme, we perform an ablation study by bypassing each step of the pipeline. The ablation results show the usefulness of each component in generating accurate emotion tags. A subjective test is conducted to compare the generated tags of each ablation result. We also perform a statistical analysis to find out the global characteristics of the collected emotion tags. Emosical would enable expressive synthesis and tagging of the speech and singing voice in the musical theatre domain in future research. Emosical is publicly available at https://github.com/gillosae/emosical.
Dialogue systems have been used as conversation partners in English learning, but few have studied whether these systems improve learning outcomes. Student passion and perseverance, or grit, has been associated with language learning success. Recent work establishes that as students perceive their English teachers to be more supportive, their grit improves. Hypothesizing that the same pattern applies to English-teaching chatbots, we create EDEN, a robust open-domain chatbot for spoken conversation practice that provides empathetic feedback. To construct EDEN, we first train a specialized spoken utterance grammar correction model and a high-quality social chit-chat conversation model. We then conduct a preliminary user study with a variety of strategies for empathetic feedback. Our experiment suggests that using adaptive empathetic feedback leads to higher *perceived affective support*. Furthermore, elements of perceived affective support positively correlate with student grit.