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Mingqian Zheng, Jiaxin Pei, Lajanugen Logeswaran, Moontae Lee, David Jurgens

Prompting serves as the major way humans interact with Large Language Models (LLM). Commercial AI systems commonly define the role of the LLM in system prompts. For example, ChatGPT uses ”You are a helpful assistant” as part of its default system prompt. Despite current practices of adding personas to system prompts, it remains unclear how different personas affect a model’s performance on objective tasks. In this study, we present a systematic evaluation of personas in system prompts. We curate a list of 162 roles covering 6 types of interpersonal relationships and 8 domains of expertise. Through extensive analysis of 4 popular families of LLMs and 2,410 factual questions, we demonstrate that adding personas in system prompts does not improve model performance across a range of questions compared to the control setting where no persona is added. Nevertheless, further analysis suggests that the gender, type, and domain of the persona can all influence the resulting prediction accuracies. We further experimented with a list of persona search strategies and found that, while aggregating results from the best persona for each question significantly improves prediction accuracy, automatically identifying the best persona is challenging, with predictions often performing no better than random selection. Overall, our findings suggest that while adding a persona may lead to performance gains in certain settings, the effect of each persona can be largely random. Code and data are available at https://github.com/Jiaxin-Pei/Prompting-with-Social-Roles.

Hung-Ting Su, Ya-Ching Hsu, Xudong Lin, Xiang-Qian Shi, Yulei Niu, Han-Yuan Hsu, Hung-yi Lee, Winston H. Hsu

Large language models (LLMs) equipped with chain-of-thoughts (CoT) prompting have shown significant multi-step reasoning capabilities in factual content like mathematics, commonsense, and logic. However, their performance in narrative reasoning, which demands greater abstraction capabilities, remains unexplored. This study utilizes tropes in movie synopses to assess the abstract reasoning abilities of state-of-the-art LLMs and uncovers their low performance. We introduce a trope-wise querying approach to address these challenges and boost the F1 score by 11.8 points. Moreover, while prior studies suggest that CoT enhances multi-step reasoning, this study shows CoT can cause hallucinations in narrative content, reducing GPT-4’s performance. We also introduce an Adversarial Injection method to embed trope-related text tokens into movie synopses without explicit tropes, revealing CoT’s heightened sensitivity to such injections. Our comprehensive analysis provides insights for future research directions.

Liyan Xu, Zhenlin Su, Mo Yu, Jin Xu, Jinho D. Choi, Jie Zhou, Fei Liu

Factual inconsistencies pose a significant hurdle for the faithful summarization by generative models. While a major direction to enhance inconsistency detection is to derive stronger Natural Language Inference (NLI) models, we propose an orthogonal aspect that underscores the importance of incorporating task-specific taxonomy into the inference. To this end, we consolidate key error types of inconsistent facts in summaries, and incorporate them to facilitate both the zero-shot and supervised paradigms of LLMs. Extensive experiments on ten datasets of five distinct domains suggest that, zero-shot LLM inference could benefit from the explicit solution space depicted by the error type taxonomy, and achieves state-of-the-art performance overall, surpassing specialized non-LLM baselines, as well as recent LLM baselines. We further distill models that fuse the taxonomy into parameters through our designed prompt completions and supervised training strategies, efficiently substituting state-of-the-art zero-shot inference with much larger LLMs.

Yue Jiang, Ziyu Guan, Jie Zhao, Wei Zhao, Jiaqi Yang

Legal question answering (LQA) aims to bridge the gap between the limited availability of legal professionals and the high demand for legal assistance. Traditional LQA approaches typically either select the optimal answers from an answer set or extract answers from law texts. However, they often struggle to provide relevant answers to complex, real-world questions due to the rigidity of predetermined answers. Although recent advancements in legal large language models have shown some potential in enhancing answer relevance, they fail to address the multiple user-specific circumstances, i.e., factual details in questions. To address these issues, we (1) construct the first publicly available legal community question-answering (LegalCQA) dataset; and (2) propose a Hierarchical Legal Knowledge Integration (H-LegalKI) framework. LegalCQA is collected from two widely used legal forums for developing user-centered LQA models. For H-LegalKI, we design a legal knowledge retriever that gathers comprehensive legal knowledge based on both entire questions and individual sentences. And an answer generation model is designed to understand question- and sentence-level factual details and integrate corresponding legal knowledge in a hierarchical way. Additionally, we design a de-redundancy module to remove redundant legal knowledge. Experiments on LegalCQA demonstrate the superiority of our framework over competitive baselines.

Nafis Sadeq, Zhouhang Xie, Byungkyu Kang, Prarit Lamba, Xiang Gao, Julian McAuley

Role-playing has wide-ranging applications in customer support, embodied agents, and computational social science. The influence of parametric world knowledge of large language models (LLMs) often causes role-playing characters to act out of character and to hallucinate about things outside the scope of their knowledge. In this work, we focus on the evaluation and mitigation of hallucination in fictional character role-play. We introduce a dataset with over 2,000 characters and 72,000 interviews, including 18,000 adversarial questions. We propose RoleFact, a role-playing method that mitigates hallucination by modulating the influence of parametric knowledge using a pre-calibrated confidence threshold. Experiments show that the proposed method improves the factual precision of generated responses by 18% for adversarial questions with a 44% reduction in temporal hallucination for time-sensitive interviews. The code and the dataset are available at https://github.com/NafisSadeq/rolefact.git.

Shayekh Bin Islam, Md Asib Rahman, K S M Tozammel Hossain, Enamul Hoque, Shafiq Joty, Md Rizwan Parvez

Retrieval Augmented Generation (RAG) has been shown to enhance the factual accuracy of Large Language Models (LLMs) by providing external evidence, but existing methods often suffer from limited reasoning capabilities (e.g., multi-hop complexities) in effectively using such evidence, particularly when using open-source LLMs. To mitigate this gap, in this paper, we introduce a novel framework, **Open-RAG**, designed to enhance reasoning capabilities in RAG with open-source LLMs. Our framework transforms an arbitrary dense LLM into a parameter-efficient sparse mixture of experts (MoE) model capable of handling complex reasoning tasks, including both single- and multi-hop queries. Open-RAG uniquely trains the model to navigate challenging distractors that appear relevant but are misleading. By combining the constructive learning and architectural transformation, Open-RAG leverages latent learning, dynamically selecting relevant experts and integrating external knowledge effectively for more accurate and contextually relevant responses. Additionally, we propose a hybrid adaptive retrieval method to determine retrieval necessity and balance the trade-off between performance gain and inference speed. Experimental results show that Open-RAG outperforms state-of-the-art LLMs and RAG models in various knowledge-intensive tasks. Our method based on Llama2-7B sets new benchmarks, surpassing ChatGPT-RAG and Self-RAG. For example, in multi-hop HotpotQA, it achieves an EM score of 63.3, compared to RAG 2.0’s 54 and Command R+’s 60.

Yuxia Wang, Revanth Gangi Reddy, Zain Muhammad Mujahid, Arnav Arora, Aleksandr Rubashevskii, Jiahui Geng, Osama Mohammed Afzal, Liangming Pan, Nadav Borenstein, Aditya Pillai 等

The increased use of large language models (LLMs) across a variety of real-world applications calls for mechanisms to verify the factual accuracy of their outputs. In this work, we present Factcheck-Bench, a holistic end-to-end framework for annotating and evaluating the factuality of LLM-generated responses, which encompasses a multi-stage annotation scheme designed to yield detailed labels for fact-checking and correcting not just the final prediction, but also the intermediate steps that a fact-checking system might need to take. Based on this framework, we construct an open-domain factuality benchmark in three-levels of granularity: claim, sentence, and document. We further propose a system, Factcheck-GPT, which follows our framework, and we show that it outperforms several popular LLM fact-checkers. We make our annotation tool, annotated data, benchmark, and code available at https://github.com/yuxiaw/Factcheck-GPT.

Kevin Bowden, Yue Fan, Winson Chen, Wen Cui, Davan Harrison, Xin Eric Wang, Marilyn Walker

Large language models (LLMs) capable of casual conversation have recently become widely available. We hypothesize that users of conversational systems want a more personalized experience, and existing work shows that users are highly receptive to personalized questions (PQs). Question Generation tasks, however, focus on factual questions from textual excerpts. To create a PQ generator, we first identify over 400 real user interests by anonymously aggregating ~39K user models. We then populate prompt templates with these 400 interests and use an LLM to generate PQs customized to user interests. The result is PerQs, a novel corpus of ~19K question/answer pairs. We evaluate PerQs at scale in the unique context of the Alexa Prize. Our results show significant positive effects on perceived conversation quality. We then fine-tune, deploy, and evaluate PerQy, a neural model that generates PQs in real-time. When evaluated against several competitive LLM baselines, PerQy produced the most natural and engaging responses.

Ishani Mondal, Zongxia Li, Yufang Hou, Anandhavelu Natarajan, Aparna Garimella, Jordan Boyd-Graber

Automating the creation of scientific diagrams from academic papers can significantly streamline the development of tutorials, presentations, and posters, thereby saving time and accelerating the process. Current text-to-image models (Rombach et al., 2022a; Belouadi et al., 2023) struggle with generating accurate and visually appealing diagrams from long-context inputs. We propose SciDoc2Diagram, a task that extracts relevant information from scientific papers and generates diagrams, along with a benchmarking dataset, SciDoc2DiagramBench. We develop a multi-step pipeline SciDoc2Diagrammer that generates diagrams based on user intentions using intermediate code generation. We observed that initial diagram drafts were often incomplete or unfaithful to the source, leading us to develop SciDoc2Diagrammer-Multi-Aspect-Feedback (MAF), a refinement strategy that significantly enhances factual correctness and visual appeal and outperforms existing models on both automatic and human judgement.

Xin Zhao, Naoki Yoshinaga, Daisuke Oba

Language models often struggle with handling factual knowledge, exhibiting factual hallucination issue. This makes it vital to evaluate the models’ ability to recall its parametric knowledge about facts. In this study, we introduce a knowledge probing benchmark, BELIEF(ICL), to evaluate the knowledge recall ability of both encoder- and decoder-based pre-trained language models (PLMs) from diverse perspectives. BELIEFs utilize a multi-prompt dataset to evaluate PLM’s accuracy, consistency, and reliability in factual knowledge recall. To enable a more reliable evaluation with BELIEFs, we semi-automatically create MyriadLAMA, which has massively diverse prompts. We validate the effectiveness of BELIEFs in comprehensively evaluating PLM’s knowledge recall ability on diverse PLMs, including recent large language models (LLMs). We then investigate key factors in memorizing and recalling facts in PLMs, such as model size, pretraining strategy and corpora, instruction-tuning process and in-context learning settings. Finally, we reveal the limitation of the prompt-based knowledge probing. The MyriadLAMA is publicized.

Mohammad Beigi, Ying Shen, Runing Yang, Zihao Lin, Qifan Wang, Ankith Mohan, Jianfeng He, Ming Jin, Chang-Tien Lu, Lifu Huang

Despite their vast capabilities, Large Language Models (LLMs) often struggle with generating reliable outputs, frequently producing high-confidence inaccuracies known as hallucinations. Addressing this challenge, our research introduces InternalInspector, a novel framework designed to enhance confidence estimation in LLMs by leveraging contrastive learning on internal states including attention states, feed-forward states, and activation states of all layers. Unlike existing methods that primarily focus on the final activation state, InternalInspector conducts a comprehensive analysis across all internal states of every layer to accurately identify both correct and incorrect prediction processes. By benchmarking InternalInspector against existing confidence estimation methods across various natural language understanding and generation tasks, including factual question answering, commonsense reasoning, and reading comprehension, InternalInspector achieves significantly higher accuracy in aligning the estimated confidence scores with the correctness of the LLM’s predictions and lower calibration error. Furthermore, InternalInspector excels at HaluEval, a hallucination detection benchmark, outperforming other internal-based confidence estimation methods in this task.

Nandan Thakur, Luiz Bonifacio, Crystina Zhang, Odunayo Ogundepo, Ehsan Kamalloo, David Alfonso-Hermelo, Xiaoguang Li, Qun Liu, Boxing Chen, Mehdi Rezagholizadeh 等

Retrieval-Augmented Generation (RAG) grounds Large Language Model (LLM) output by leveraging external knowledge sources to reduce factual hallucinations. However, prior work lacks a comprehensive evaluation of different language families, making it challenging to evaluate LLM robustness against errors in external retrieved knowledge. To overcome this, we establish **NoMIRACL**, a human-annotated dataset for evaluating LLM robustness in RAG across 18 typologically diverse languages. NoMIRACL includes both a non-relevant and a relevant subset. Queries in the non-relevant subset contain passages judged as non-relevant, whereas queries in the relevant subset include at least a single judged relevant passage. We measure relevance assessment using: (i) *hallucination rate*, measuring model tendency to hallucinate when the answer is not present in passages in the non-relevant subset, and (ii) *error rate*, measuring model inaccuracy to recognize relevant passages in the relevant subset. In our work, we observe that most models struggle to balance the two capacities. Models such as LLAMA-2 and Orca-2 achieve over 88% hallucination rate on the non-relevant subset. Mistral and LLAMA-3 hallucinate less but can achieve up to a 74.9% error rate on the relevant subset. Overall, GPT-4 is observed to provide the best tradeoff on both subsets, highlighting future work necessary to improve LLM robustness. NoMIRACL dataset and evaluation code are available at: https://github.com/project-miracl/nomiracl.

Manya Wadhwa, Xinyu Zhao, Junyi Jessy Li, Greg Durrett

Recent work has explored the capability of large language models (LLMs) to identify and correct errors in LLM-generated responses. These refinement approaches frequently evaluate what sizes of models are able to do refinement for what problems, but less attention is paid to what effective feedback for refinement looks like. In this work, we propose looking at refinement with feedback as a composition of three distinct LLM competencies: (1) detection of bad generations; (2) fine-grained natural language critique generation; (3) refining with fine-grained feedback. The first step can be implemented with a high-performing discriminative model and steps 2 and 3 can be implemented either via prompted or fine-tuned LLMs. A key property of the proposed Detect, Critique, Refine (“DCR”) method is that the step 2 critique model can give fine-grained feedback about errors, made possible by offloading the discrimination to a separate model in step 1. We show that models of different capabilities benefit from refining with DCR on the task of improving factual consistency of document grounded summaries. Overall, DCR consistently outperforms existing end-to-end refinement approaches and current trained models not fine-tuned for factuality critiquing.

Dilshod Azizov, Zain Muhammad Mujahid, Hilal AlQuabeh, Preslav Nakov, Shangsong Liang

In an era where information is quickly shared across many cultural and language contexts, the neutrality and integrity of news media are essential. Ensuring that media content remains unbiased and factual is crucial for maintaining public trust. With this in mind, we introduce SAFARI (CroSs-lingual BiAs and Factuality Detection in News MediA and News ARtIcles), a novel corpus of news media and articles for predicting political bias and the factuality of reporting in a multilingual and cross-lingual setup. To the best of our knowledge, this corpus is unprecedented in its collection and introduces a dataset for political bias and factuality for three tasks: (i) media-level, (ii) article-level, and (iii) joint modeling at the article-level. At the media and article levels, we evaluate the cross-lingual ability of the models; however, in joint modeling, we evaluate on English data. Our frameworks set a new benchmark in the cross-lingual evaluation of political bias and factuality. This is achieved through the use of various Multilingual Pre-trained Language Models (MPLMs) and Large Language Models (LLMs) coupled with ensemble learning methods.

Ali Modarressi, Abdullatif Köksal, Hinrich Schuetze

Many datasets have been developed to train and evaluate document-level relation extraction (RE) models. Most of these are constructed using real-world data. It has been shown that RE models trained on real-world data suffer from factual biases. To evaluate and address this issue, we present CovEReD, a counterfactual data generation approach for document-level relation extraction datasets using entity replacement. We first demonstrate that models trained on factual data exhibit inconsistent behavior: while they accurately extract triples from factual data, they fail to extract the same triples after counterfactual modification. This inconsistency suggests that models trained on factual data rely on spurious signals such as specific entities and external knowledge – rather than on context – to extract triples. We show that by generating document-level counterfactual data with CovEReD and training models on them, consistency is maintained with minimal impact on RE performance. We release our CovEReD pipeline as well as Re-DocRED-CF, a dataset of counterfactual RE documents, to assist in evaluating and addressing inconsistency in document-level RE.

Xingyu Lu, Xiaonan Li, Qinyuan Cheng, Kai Ding, Xuanjing Huang, Xipeng Qiu

Fact knowledge memorization is crucial for Large Language Models (LLM) to generate factual and reliable responses. However, the behaviors of LLM fact memorization remain under-explored. In this paper, we analyze the scaling laws for LLM’s fact knowledge and LLMs’ behaviors of memorizing different types of facts. We find that LLMs’ fact knowledge capacity has a linear and negative exponential law relationship with model size and training epochs, respectively. Estimated by the built scaling law, memorizing the whole Wikidata’s facts requires training an LLM with 1000B non-embed parameters for 100 epochs, suggesting that using LLMs to memorize all public facts is almost implausible for a general pre-training setting. Meanwhile, we find that LLMs can generalize on unseen fact knowledge and its scaling law is similar to general pre-training. Additionally, we analyze the compatibility and preference of LLMs’ fact memorization. For compatibility, we find LLMs struggle with memorizing redundant facts in a unified way. Only when correlated facts have the same direction and structure, the LLM can compatibly memorize them. This shows the inefficiency of LLM memorization for redundant facts. For preference, the LLM pays more attention to memorizing more frequent and difficult facts, and the subsequent facts can overwrite prior facts’ memorization, which significantly hinders low-frequency facts memorization. Our findings reveal the capacity and characteristics of LLMs’ fact knowledge learning, which provide directions for LLMs’ fact knowledge augmentation.

Kazuaki Furumai, Roberto Legaspi, Julio Cesar Vizcarra Romero, Yudai Yamazaki, Yasutaka Nishimura, Sina Semnani, Kazushi Ikeda, Weiyan Shi, Monica Lam

Persuasion plays a pivotal role in a wide range of applications from health intervention to the promotion of social good. Persuasive chatbots employed responsibly for social good can be an enabler of positive individual and social change. Existing methods rely on fine-tuning persuasive chatbots with task-specific training data which is costly, if not infeasible, to collect. Furthermore, they employ only a handful of pre-defined persuasion strategies. We propose PersuaBot, a zero-shot chatbot based on Large Language Models (LLMs) that is factual and more persuasive by leveraging many more nuanced strategies. PersuaBot uses an LLM to first generate a natural responses, from which the strategies used are extracted. To combat hallucination of LLMs, Persuabot replace any unsubstantiated claims in the response with retrieved facts supporting the extracted strategies. We applied our chatbot, PersuaBot, to three significantly different domains needing persuasion skills: donation solicitation, recommendations, and health intervention. Our experiments on simulated and human conversations show that our zero-shot approach is more persuasive than prior work, while achieving factual accuracy surpassing state-of-the-art knowledge-oriented chatbots.

Jiahao Ying, Mingbao Lin, Yixin Cao, Wei Tang, Bo Wang, Qianru Sun, Xuanjing Huang, Shuicheng Yan

This paper introduces the innovative “LLMs-as-Instructors” framework, which leverages the advanced Large Language Models (LLMs) to autonomously enhance the training of smaller target models. Inspired by the theory of “Learning from Errors”, this framework employs an instructor LLM to meticulously analyze the specific errors within a target model, facilitating targeted and efficient training cycles. Within this framework, we implement two strategies: “Learning from Error,” which focuses solely on incorrect responses to tailor training data, and “Learning from Error by Contrast,” which uses contrastive learning to analyze both correct and incorrect responses for a deeper understanding of errors. Our empirical studies, conducted with several open-source models, demonstrate significant improvements across multiple benchmarks, including mathematical reasoning, coding abilities, and factual knowledge. Notably, the refined Llama-3-8b-Instruction has outperformed ChatGPT, illustrating the effectiveness of our approach. By leveraging the strengths of both strategies, we have attained a more balanced performance improvement on both in-domain and out-of-domain benchmarks.

Chunyang Li, Hao Peng, Xiaozhi Wang, Yunjia Qi, Lei Hou, Bin Xu, Juanzi Li

Event Factuality Detection (EFD) task determines the factuality of textual events, i.e., classifying whether an event is a fact, possibility, or impossibility, which is essential for faithfully understanding and utilizing event knowledge. However, due to the lack of high-quality large-scale data, event factuality detection is under-explored in event understanding research, which limits the development of EFD community. To address these issues and provide faithful event understanding, we introduce MAVEN-FACT, a large-scale and high-quality EFD dataset based on the MAVEN dataset. MAVEN-FACT includes factuality annotations of 112,276 events, making it the largest EFD dataset. Extensive experiments demonstrate that MAVEN-FACT is challenging for both conventional fine-tuned models and large language models (LLMs). Thanks to the comprehensive annotations of event arguments and relations in MAVEN, MAVEN-FACT also supports some further analyses and we find that adopting event arguments and relations helps in event factuality detection for fine-tuned models but does not benefit LLMs. Furthermore, we preliminarily study an application case of event factuality detection and find it helps in mitigating event-related hallucination in LLMs. We will release our dataset and codes to facilitate further research on event factuality detection.

Huawen Feng, Yan Fan, Xiong Liu, Ting-En Lin, Zekun Yao, Yuchuan Wu, Fei Huang, Yongbin Li, Qianli Ma

Despite the recent progress in news summarization made by large language models (LLMs), they often generate summaries that are factually inconsistent with original articles, known as “hallucinations” in text generation. Unlike previous small models (e.g., BART, T5), current LLMs make fewer silly mistakes but more sophisticated ones, such as imposing cause and effect, adding false details, overgeneralizing, etc. These hallucinations are challenging to detect through traditional methods, which poses great challenges for improving the factual consistency of text summarization. In this paper, we propose Contrastive Preference Optimization (CPO) to disentangle the LLMs’ propensities to generate faithful and fake content. Furthermore, we adopt a probing-based specific training method to improve their capacity of distinguishing two types of propensities. In this way, LLMs can execute the instructions more accurately and have enhanced perception of hallucinations. Experimental results show that CPO significantly improves the reliability of summarization based on LLMs.