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Kentaro Mitsui, Koh Mitsuda, Toshiaki Wakatsuki, Yukiya Hono, Kei Sawada

Multimodal language models that process both text and speech have a potential for applications in spoken dialogue systems. However, current models face two major challenges in response generation latency: (1) generating a spoken response requires the prior generation of a written response, and (2) speech sequences are significantly longer than text sequences. This study addresses these issues by extending the input and output sequences of the language model to support the parallel generation of text and speech. Our experiments on spoken question answering tasks demonstrate that our approach improves latency while maintaining the quality of response content. Additionally, we show that latency can be further reduced by generating speech in multiple sequences. Demo samples are available at https://rinnakk.github.io/research/publications/PSLM.

Xiaotong Zhang, Xinyi Li, Feng Zhang, Zhiyi Wei, Junfeng Liu, Han Liu

Few-shot intent detection is a challenging task, particularly in scenarios involving multiple labels and diverse domains. This paper presents a novel prototype learning approach that combines the label synset augmentation and the coarse-to-fine prototype distillation for multi-label few-shot intent detection. To tackle the data scarcity issue and the lack of information for unseen domains, we propose to enhance the representations of utterances with label synset augmentation and refine the prototypes by distilling the coarse domain knowledge from a universal teacher model. To solve the multilingual intent detection in real-world dialogue systems, we fine-tune a cross-lingual teacher model to make our method fast adapt to different languages and re-annotate two non-English task-oriented dialogue datasets CrossWOZ and JMultiWOZ in multi-label form. Experimental results on one English and two non-English datasets demonstrate that our approach significantly outperforms existing methods in terms of accuracy and generalization across different domains.

Zhichao Xu, Jiepu Jiang

Empathy is critical for effective and satisfactory conversational communication. Prior efforts to measure conversational empathy mostly focus on expressed communicative intents—that is, the way empathy is expressed. Yet, these works ignore the fact that conversation is also a collaboration involving both speakers and listeners. In contrast, we propose a multi-dimensional empathy evaluation framework to measure both expressed intents from the speaker’s perspective and perceived empathy from the listener’s perspective. We apply our analytical framework to examine internal customer-service dialogues. We find the two dimensions (expressed intent types and perceived empathy) are interconnected, while perceived empathy has high correlations with dialogue satisfaction levels.To reduce the annotation cost, we explore different options to automatically measure conversational empathy: prompting LLMs and training language model-based classifiers. Our experiments show that prompting methods with even popular models like GPT-4 and Flan family models perform relatively poorly on both public and our internal datasets. In contrast, instruction-finetuned classifiers based on FlanT5 family models outperform prior works and competitive baselines. We conduct a detailed ablation study to give more insights into instruction finetuning method’s strong performance.

Qianli Wang, Tatiana Anikina, Nils Feldhus, Simon Ostermann, Sebastian Möller

Conversational explainable artificial intelligence (ConvXAI) systems based on large language models (LLMs) have garnered significant interest from the research community in natural language processing (NLP) and human-computer interaction (HCI). Such systems can provide answers to user questions about explanations in dialogues, have the potential to enhance users’ comprehension and offer more information about the decision-making and generation processes of LLMs. Currently available ConvXAI systems are based on intent recognition rather than free chat, as this has been found to be more precise and reliable in identifying users’ intentions. However, the recognition of intents still presents a challenge in the case of ConvXAI, since little training data exist and the domain is highly specific, as there is a broad range of XAI methods to map requests onto. In order to bridge this gap, we present CoXQL, the first dataset in the NLP domain for user intent recognition in ConvXAI, covering 31 intents, seven of which require filling multiple slots. Subsequently, we enhance an existing parsing approach by incorporating template validations, and conduct an evaluation of several LLMs on CoXQL using different parsing strategies. We conclude that the improved parsing approach (MP+) surpasses the performance of previous approaches. We also discover that intents with multiple slots remain highly challenging for LLMs.

Shaoqing Zhang, Zhuosheng Zhang, Kehai Chen, Xinbei Ma, Muyun Yang, Tiejun Zhao, Min Zhang

The advent of large language models (LLMs) has spurred considerable interest in advancing autonomous LLMs-based agents, particularly in intriguing applications within smartphone graphical user interfaces (GUIs). When presented with a task goal, these agents typically emulate human actions within a GUI environment until the task is completed. However, a key challenge lies in devising effective plans to guide action prediction in GUI tasks, though planning have been widely recognized as effective for decomposing complex tasks into a series of steps. Specifically, given the dynamic nature of environmental GUIs following action execution, it is crucial to dynamically adapt plans based on environmental feedback and action history.We show that the widely-used ReAct approach fails due to the excessively long historical dialogues. To address this challenge, we propose a novel approach called Dynamic Planning of Thoughts (D-PoT) for LLM-based GUI agents.D-PoT involves the dynamic adjustment of planning based on the environmental feedback and execution history. Experimental results reveal that the proposed D-PoT significantly surpassed the strong GPT-4V baseline by +12.7% (34.66% \rightarrow 47.36%) in accuracy. The analysis highlights the generality of dynamic planning in different backbone LLMs, as well as the benefits in mitigating hallucinations and adapting to unseen tasks. Code is available at https://github.com/sqzhang-lazy/D-PoT.

Yixiu Liu, Yuxiang Zheng, Shijie Xia, Jiajun Li, Yi Tu, Chaoling Song, Pengfei Liu

The deployment of Large Language Models (LLMs) in content generation raises significant safety concerns, particularly regarding the transparency and interpretability of content evaluations. Current methods, primarily focused on binary safety classifications, lack mechanisms for detailed critique, limiting their utility for model improvement and user trust. To address these limitations, we introduce SAFETY-J, a bilingual generative safety evaluator for English and Chinese with critique-based judgment. SAFETY-J utilizes a robust training dataset that includes diverse dialogues and augmented query-response pairs to assess safety across various scenarios comprehensively. We establish an automated meta-evaluation benchmark that objectively assesses the quality of critiques with minimal human intervention, facilitating scalable and continuous improvement. Additionally, SAFETY-Jemploys an iterative preference learning technique to dynamically refine safety assessments based on meta-evaluations and critiques. Our evaluations demonstrate that SAFETY-J provides more nuanced and accurate safety evaluations, thereby enhancing both critique quality and predictive reliability in complex content scenarios. To facilitate further research and application, we have released SAFETY-J’s training protocols, datasets, and code at https://github.com/GAIR-NLP/Safety-J.

Huachuan Qiu, Hongliang He, Shuai Zhang, Anqi Li, Zhenzhong Lan

Developing specialized dialogue systems for mental health support requires multi-turn conversation data, which has recently garnered increasing attention. However, gathering and releasing large-scale, real-life multi-turn conversations that could facilitate advancements in mental health support presents challenges in data privacy protection and the time and cost involved in crowdsourcing. To address these challenges, we introduce SMILE, a single-turn to multi-turn inclusive language expansion technique that prompts ChatGPT to rewrite public single-turn dialogues into multi-turn ones. Our work begins by analyzing language transformation and validating the feasibility of our proposed method. We conduct a study on dialogue diversity, including lexical features, semantic features, and dialogue topics, demonstrating the effectiveness of our method. Further, we employ our method to generate a large-scale, lifelike, and diverse dialogue dataset named SMILECHAT, consisting of 55k dialogues. Finally, we utilize the collected corpus to develop a mental health chatbot, MeChat. To better assess the quality of SMILECHAT, we collect a small-scale real-life counseling dataset conducted by data anonymization. Both automatic and human evaluations demonstrate significant improvements in our dialogue system and confirm that SMILECHAT is high-quality. Code, data, and model are publicly available at https://github.com/qiuhuachuan/smile.

Doan Nam Long Vu, Timour Igamberdiev, Ivan Habernal

Applying differential privacy (DP) by means of the DP-SGD algorithm to protect individual data points during training is becoming increasingly popular in NLP. However, the choice of granularity at which DP is applied is often neglected. For example, neural machine translation (NMT) typically operates on the sentence-level granularity. From the perspective of DP, this setup assumes that each sentence belongs to a single person and any two sentences in the training dataset are independent. This assumption is however violated in many real-world NMT datasets, e.g., those including dialogues. For proper application of DP we thus must shift from sentences to entire documents. In this paper, we investigate NMT at both the sentence and document levels, analyzing the privacy/utility trade-off for both scenarios, and evaluating the risks of not using the appropriate privacy granularity in terms of leaking personally identifiable information (PII). Our findings indicate that the document-level NMT system is more resistant to membership inference attacks, emphasizing the significance of using the appropriate granularity when working with DP.

Gopendra Vikram Singh, Sai Vardhan Vemulapalli, Mauajama Firdaus, Asif Ekbal

Cognitive distortion research holds increasing significance as it sheds light on pervasive errors in thinking patterns, providing crucial insights into mental health challenges and fostering the development of targeted interventions and therapies. This paper delves into the complex domain of cognitive distortions which are prevalent distortions in cognitive processes often associated with mental health issues. Focusing on patient-doctor dialogues, we introduce a pioneering method for detecting and reasoning about cognitive distortions utilizing Large Language Models (LLMs). Operating within a multimodal context encompassing audio, video, and textual data, our approach underscores the critical importance of integrating diverse modalities for a comprehensive understanding of cognitive distortions. By leveraging multimodal information, including audio, video, and textual data, our method offers a nuanced perspective that enhances the accuracy and depth of cognitive distortion detection and reasoning in a zero-shot manner. Our proposed hierarchical framework adeptly tackles both detection and reasoning tasks, showcasing significant performance enhancements compared to current methodologies. Through comprehensive analysis, we elucidate the efficacy of our approach, offering promising insights into the diagnosis and understanding of cognitive distortions in multimodal settings.The code and dataset can be found here: https://github.com/clang1234/ZS-CoDR.git

Jonghyun Song, Cheyon Jin, Wenlong Zhao, Andrew McCallum, Jay-Yoon Lee

A common retrieve-and-rerank paradigm involves retrieving relevant candidates from a broad set using a fast bi-encoder (BE), followed by applying expensive but accurate cross-encoders (CE) to a limited candidate set. However, relying on this small subset is often susceptible to error propagation from the bi-encoders, which limits the overall performance. To address these issues, we propose the Comparing Multiple Candidates (CMC) framework. CMC compares a query and multiple embeddings of similar candidates (i.e., neighbors) through shallow self-attention layers, delivering rich representations contextualized to each other. Furthermore, CMC is scalable enough to handle multiple comparisons simultaneously. For example, comparing ~10K candidates with CMC takes a similar amount of time as comparing 16 candidates with CE. Experimental results on the ZeSHEL dataset demonstrate that CMC, when plugged in between bi-encoders and cross-encoders as a seamless intermediate reranker (BE-CMC-CE), can effectively improve recall@k (+6.7%-p, +3.5%-p for R@16, R@64) compared to using only bi-encoders (BE-CE), with negligible slowdown (<7%). Additionally, to verify CMC’s effectiveness as the final-stage reranker in improving top-1 accuracy, we conduct experiments on downstream tasks such as entity, passage, and dialogue ranking. The results indicate that CMC is not only faster (11x) but also often more effective than CE, with improved prediction accuracy in Wikipedia entity linking (+0.7%-p) and DSTC7 dialogue ranking (+3.3%-p).

Steven Y. Feng, Noah D. Goodman, Michael C. Frank

While high-performing language models are typically trained on hundreds of billions of words, human children become fluent language users with a much smaller amount of data. What are the features of the data they receive, and how do these features support language modeling objectives? To investigate this question, we train GPT-2 and RoBERTa models on 29M words of English child-directed speech and a new matched, synthetic dataset (TinyDialogues), comparing to OpenSubtitles, Wikipedia, and a heterogeneous blend of datasets from the BabyLM challenge. We evaluate the syntactic and semantic knowledge of these models using developmentally-inspired evaluations. Through pretraining experiments, we test whether the global developmental ordering or the local discourse ordering of children’s training data supports high performance relative to other datasets. The local properties of the data affect model results, but surprisingly, global properties do not. Further, child language input is not uniquely valuable for training language models. These findings support the hypothesis that, rather than proceeding from better data, the child’s learning algorithm is substantially more data-efficient than current language modeling techniques.

Bandhav Veluri, Benjamin N Peloquin, Bokai Yu, Hongyu Gong, Shyamnath Gollakota

Despite broad interest in modeling spoken dialogue agents, most approaches are inherently “half-duplex” – restricted to turn-based interaction with responses requiring explicit prompting by the user or implicit tracking of interruption or silence events. Human dialogue, by contrast, is “full-duplex” allowing for rich synchronicity in the form of quick and dynamic turn-taking, overlapping speech, and backchanneling. Technically, the challenge of achieving full-duplex dialogue with LLMs lies in modeling synchrony as pre-trained LLMs do not have a sense of “time”. To bridge this gap, we propose Synchronous LLMs for full-duplex spoken dialogue modeling. We design a novel mechanism to integrate time information into Llama3-8b so that they run synchronously with the real-world clock. We also introduce a training recipe that uses 212k hours of synthetic spoken dialogue data generated from text dialogue data to create a model that generates meaningful and natural spoken dialogue, with just 2k hours of real-world spoken dialogue data. Synchronous LLMs outperform state-of-the-art in dialogue meaningfulness while maintaining naturalness. Finally, we demonstrate the model’s ability to participate in full-duplex dialogue by simulating interaction between two agents trained on different datasets, while considering Internet-scale latencies of up to 240 ms.

Diogo Glória-Silva, David Semedo, Joao Magalhaes

Guiding users through complex procedural plans is an inherently multimodal task in which having visually illustrated plan steps is crucial to deliver an effective plan guidance. However, existing works on plan-following language models (LMs) often are not capable of multimodal input and output. In this work, we present MM-PlanLLM, the first multimodal LLM designed to assist users in executing instructional tasks by leveraging both textual plans and visual information. Specifically, we bring cross-modality through two key tasks: Conversational Video Moment Retrieval, where the model retrieves relevant step-video segments based on user queries, and Visually-Informed Step Generation, where the model generates the next step in a plan, conditioned on an image of the user’s current progress. MM-PlanLLM is trained using a novel multitask-multistage approach, designed to gradually expose the model to multimodal instructional-plans semantic layers, achieving strong performance on both multimodal and textual dialogue in a plan-grounded setting. Furthermore, we show that the model delivers cross-modal temporal and plan-structure representations aligned between textual plan steps and instructional video moments.

Siyin Wang, Chao-Han Huck Yang, Ji Wu, Chao Zhang

Large language models (LLMs) can adapt to new tasks through in-context learning (ICL) based on a few examples presented in dialogue history without any model parameter update. Despite such convenience, the performance of ICL heavily depends on the quality of the in-context examples presented, which makes the in-context example selection approach a critical choice. This paper proposes a novel eBayesian in-Context example Selection method (ByCS) for ICL. Extending the inference probability conditioned on in-context examples based on Bayes’ theorem, ByCS focuses on the inverse inference conditioned on test input. Following the assumption that accurate inverse inference probability (likelihood) will result in accurate inference probability (posterior), in-context examples are selected based on their inverse inference results. Diverse and extensive cross-tasking and cross-modality experiments are performed with speech, text, and image examples. Experimental results show the efficacy and robustness of our ByCS method on various models, tasks and modalities.

Dimosthenis Antypas, Asahi Ushio, Francesco Barbieri, Jose Camacho-Collados

In the dynamic realm of social media, diverse topics are discussed daily, transcending linguistic boundaries. However, the complexities of understanding and categorising this content across various languages remain an important challenge with traditional techniques like topic modelling often struggling to accommodate this multilingual diversity. In this paper, we introduce X-Topic, a multilingual dataset featuring content in four distinct languages (English, Spanish, Japanese, and Greek), crafted for the purpose of tweet topic classification. Our dataset includes a wide range of topics, tailored for social media content, making it a valuable resource for scientists and professionals working on cross-linguistic analysis, the development of robust multilingual models, and computational scientists studying online dialogue. Finally, we leverage X-Topic to perform a comprehensive cross-linguistic and multilingual analysis, and compare the capabilities of current general- and domain-specific language models.

Lei Sun, Jinming Zhao, Qin Jin

Personality recognition aims to identify the personality traits implied in user data such as dialogues and social media posts. Current research predominantly treats personality recognition as a classification task, failing to reveal the supporting evidence for the recognized personality. In this paper, we propose a novel task named Explainable Personality Recognition, aiming to reveal the reasoning process as supporting evidence of the personality trait. Inspired by personality theories, personality traits are made up of stable patterns of personality state, where the states are short-term characteristic patterns of thoughts, feelings, and behaviors in a concrete situation at a specific moment in time. We propose an explainable personality recognition framework called Chain-of-Personality-Evidence (CoPE), which involves a reasoning process from specific contexts to short-term personality states to long-term personality traits. Furthermore, based on the CoPE framework, we construct an explainable personality recognition dataset from dialogues, PersonalityEvd. We introduce two explainable personality state recognition and explainable personality trait recognition tasks, which require models to recognize the personality state and trait labels and their corresponding support evidence. Our extensive experiments based on Large Language Models on the two tasks show that revealing personality traits is very challenging and we present some insights for future research. We will release our dataset and source code to facilitate further studies in this direction.

Makesh Narsimhan Sreedhar, Traian Rebedea, Christopher Parisien

Dialogue policies play a crucial role in developing task-oriented dialogue systems, yet their development and maintenance are challenging and typically require substantial effort from experts in dialogue modeling. While in many situations, large amounts of conversational data are available for the task at hand, people lack an effective solution able to extract dialogue policies from this data. In this paper, we address this gap by first illustrating how Large Language Models (LLMs) can be instrumental in extracting dialogue policies from datasets, through the conversion of conversations into a unified intermediate representation consisting of canonical forms. We then propose a novel method for generating dialogue policies utilizing a controllable and interpretable graph-based methodology. By combining canonical forms across conversations into a flow network, we find that running graph traversal algorithms helps in extracting dialogue flows. These flows are a better representation of the underlying interactions than flows extracted by prompting LLMs. Our technique focuses on giving conversation designers greater control, offering a productivity tool to improve the process of developing dialogue policies.

Aseem Srivastava, Smriti Joshi, Tanmoy Chakraborty, Md Shad Akhtar

In mental health counseling, condensing dialogues into concise and relevant summaries (aka counseling notes) holds pivotal significance. Large Language Models (LLMs) exhibit remarkable capabilities in various generative tasks; however, their adaptation to domain-specific intricacies remains challenging, especially within mental health contexts. Unlike standard LLMs, mental health experts first plan to apply domain knowledge in writing summaries. Our work enhances LLMs’ ability by introducing a novel planning engine to orchestrate structuring knowledge alignment. To achieve high-order planning, we divide knowledge encapsulation into two major phases: (i) holding dialogue structure and (ii) incorporating domain-specific knowledge. We employ a planning engine on Llama-2, resulting in a novel framework, PIECE. Our proposed system employs knowledge filtering-cum-scaffolding to encapsulate domain knowledge. Additionally, PIECE leverages sheaf convolution learning to enhance its understanding of the dialogue’s structural nuances. We compare PIECE with 14 baseline methods and observe a significant improvement across ROUGE and Bleurt scores. Further, expert evaluation and analyses validate the generation quality to be effective, sometimes even surpassing the gold standard. We further benchmark PIECE with other LLMs and report improvement, including Llama-2 (+2.72%), Mistral (+2.04%), and Zephyr (+1.59%), to justify the generalizability of the planning engine.

Yerin Hwang, Yongil Kim, Yunah Jang, Jeesoo Bang, Hyunkyung Bae, Kyomin Jung

Despite advancements in on-topic dialogue systems, effectively managing topic shifts within dialogues remains a persistent challenge, largely attributed to the limited availability of training datasets. To address this issue, we propose Multi-Passage to Dialogue (MP2D), a data generation framework that automatically creates conversational question-answering datasets with natural topic transitions. By leveraging the relationships between entities in a knowledge graph, MP2D maps the flow of topics within a dialogue, effectively mirroring the dynamics of human conversation. It retrieves relevant passages corresponding to the topics and transforms them into dialogues through the passage-to-dialogue method. Through quantitative and qualitative experiments, we demonstrate MP2D’s efficacy in generating dialogue with natural topic shifts. Furthermore, this study introduces a novel benchmark for topic shift dialogues, TS-WikiDialog. Utilizing the dataset, we demonstrate that even Large Language Models (LLMs) struggle to handle topic shifts in dialogue effectively, and we showcase the performance improvements of models trained on datasets generated by MP2D across diverse topic shift dialogue tasks.

Zhanpeng Chen, Zhihong Zhu, Xianwei Zhuang, Zhiqi Huang, Yuexian Zou

Multimodal intent detection is designed to leverage diverse modalities for a comprehensive understanding of user intentions in real-world scenarios, thus playing a critical role in modern task-oriented dialogue systems. Existing methods have made great progress in modal alignment and fusion, however, two vital limitations are neglected: (I) close entanglement of multimodal semantics with modal structures; (II) insufficient learning of the causal effects of semantic and modality-specific information on the final predictions under the end-to-end training fashion. To alleviate the above limitations, we introduce the Dual-oriented Disentangled Network with Counterfactual Intervention (DuoDN). DuoDN addresses key limitations in current systems by effectively disentangling and utilizing modality-specific and multimodal semantic information. The model consists of a Dual-oriented Disentangled Encoder that decouples semantics-oriented and modality-oriented representations, alongside a Counterfactual Intervention Module that applies causal inference to understand causal effects by injecting confounders. Experiments on three benchmark datasets demonstrate DuoDN’s superiority over existing methods, with extensive analysis validating its advantages.