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Yuchen Liu 0003, Haoyu Zhang, Shichao Liu 0003, Xiang Yin 0006, Zejun Ma 0001, Qin Jin

Conversational Text-to-speech Synthesis (TTS) aims to generate speech with proper style in the user-agent conversation scenario. Although previous works have explored modeling the context in the dialogue history to provide style information for the agent, there are still deficiencies in modeling the role-aware multi-modal context. Moreover, previous works ignore the emotional dependencies between the user and the agent, which includes: 1) agent understands emotional states of users, and 2) agent expresses proper emotion in the generated speech. In this work, we propose an Emotionally Situated Text-to-speech Synthesis (EmoSit-TTS) framework to understand users' semantics and subtle emotional states, and generate speech with proper speaking style and emotional expression in the user-agent conversation. Experiments on the DailyTalk dataset show the superiority of our proposed framework for the user-agent conversational TTS, especially in terms of emotion-aware expressiveness, which outperforms other state-of-the-art methods by 0.69 on MOS. Demos of our proposed framework are available at https://anonydemo.github.io.

Bobo Li 0001, Hao Fei 0001, Lizi Liao, Yu Zhao 0043, Chong Teng, Tat-Seng Chua, Donghong Ji, Fei Li 0021

It has been a hot research topic to enable machines to understand human emotions in multimodal contexts under dialogue scenarios, which is tasked with multimodal emotion analysis in conversation (MM-ERC). MM-ERC has received consistent attention in recent years, where a diverse range of methods has been proposed for securing better task performance. Most existing works treat MM-ERC as a standard multimodal classification problem and perform multimodal feature disentanglement and fusion for maximizing feature utility. Yet after revisiting the characteristic of MM-ERC, we argue that both the feature multimodality and conversational contextualization should be properly modeled simultaneously during the feature disentanglement and fusion steps. In this work, we target further pushing the task performance by taking full consideration of the above insights. On the one hand, during feature disentanglement, based on the contrastive learning technique, we devise a Dual-level Disentanglement Mechanism (DDM) to decouple the features into both the modality space and utterance space. On the other hand, during the feature fusion stage, we propose a Contribution-aware Fusion Mechanism (CFM) and a Context Refusion Mechanism (CRM) for multimodal and context integration, respectively. They together schedule the proper integrations of multimodal and context features. Specifically, CFM explicitly manages the multimodal feature contributions dynamically, while CRM flexibly coordinates the introduction of dialogue contexts. On two public MM-ERC datasets, our system achieves new state-of-the-art performance consistently. Further analyses demonstrate that all our proposed mechanisms greatly facilitate the MM-ERC task by making full use of the multimodal and context features adaptively. Note that our proposed methods have the great potential to facilitate a broader range of other conversational multimodal tasks.

Yiting Liu 0007, Liang Li 0003, Beichen Zhang 0006, Shan Huang, Zheng-Jun Zha, Qingming Huang

In recent years, multimodal task-oriented dialogue systems have attracted increasing attention from communities, owing to their ability to naturally and efficiently provide user service. Despite the commercial value of multimodal dialogue systems, they are still confronted with two challenges: (1) capture users' intention from lengthy context and side knowledge for question comprehension; (2) jointly consider the multimodal information for response generation. In view of the challenges, previous methods designed for specific scenario lack auxiliary reasoning structures with effective modality interaction, which hinders the comprehension of user's needs and impedes the generation of desired responses. To address these issues, we propose a Modality-aligned Thought Chain Reasoning (MaTCR) framework to insert explicit reasoning process for multimodal task-oriented dialogue generation. We construct a multimodal thought chain by summarizing intermediate user queries from aligned visual and textual context, which helps to guide the comprehension of user intentions for generating reasonable responses. To effectively extract and integrate multimodal information for high-quality thought chain reasoning, we design a multimodal reasoner consisting of visual representation learning and modality-aligned fusion. We comparatively justify MaTCR with several strong baselines, including the currently highly regarded large language model. Extensive experiments over a benchmark dataset demonstrate that MaTCR outperforms the existing methods and provides stronger interpretability.

Bo Zhang 0121, Jian Wang 0021, Hui Ma 0011, Bo Xu 0009, Hongfei Lin

Image-grounded dialogue systems benefit greatly from integrating visual information, resulting in high-quality response generation. However, current models struggle to effectively utilize such information in zero-resource scenarios, mainly due to the disparity between image and text modalities. To overcome this challenge, we propose an innovative multimodal framework, called ZRIGF, which assimilates image-grounded information for dialogue generation in zero-resource situations. ZRIGF implements a two-stage learning strategy, comprising contrastive pre-training and generative pre-training. Contrastive pre-training includes a text-image matching module that maps images and texts into a unified encoded vector space, along with a text-assisted masked image modeling module that preserves pre-training visual features and fosters further multimodal feature alignment. Generative pre-training employs a multimodal fusion module and an information transfer module to produce insightful responses based on harmonized multimodal representations. Comprehensive experiments conducted on both text-based and image-grounded dialogue datasets demonstrate ZRIGF's efficacy in generating contextually pertinent and informative responses. Furthermore, we adopt a fully zero-resource scenario in the image-grounded dialogue dataset to demonstrate our framework's robust generalization capabilities in novel domains.

Mohit Tomar, Abhisek Tiwari, Tulika Saha, Sriparna Saha 0001

Figurative language is an essential component of human communication, and detecting sarcasm in text has become a challenging yet highly popular task in natural language processing. As humans, we rely on a combination of visual and auditory cues, such as facial expressions and tone of voice, to comprehend a message. Our brains are implicitly trained to integrate information from multiple senses to form a complete understanding of the message being conveyed, a process known as multi-sensory integration. The combination of different modalities not only provides additional information but also amplifies the information conveyed by each modality in relation to the others. Thus, the infusion order of different modalities also plays a significant role in multimodal processing. In this paper, we investigate the impact of different modality infusion orders for identifying sarcasm in dialogues. We propose a modality order-driven module integrated into a transformer network, MO-Sarcation that fuses modalities in an ordered manner. Our model outperforms several state-of-the-art models by 1-3% across various metrics, demonstrating the crucial role of modality order in sarcasm detection. The obtained improvements and detailed analysis show that audio tone should be infused with textual content, followed by visual information to identify sarcasm efficiently. The code and dataset are available at https://github.com/mohit2b/MO-Sarcation.

Hongpeng Lin, Ludan Ruan, Wenke Xia, Peiyu Liu 0002, Jingyuan Wen, Yixin Xu, Di Hu 0001, Ruihua Song, Wayne Xin Zhao, Qin Jin 等

To facilitate the research on intelligent and human-like chatbots with multi-modal context, we introduce a new video-based multi-modal dialogue dataset, called TikTalk. We collect 38K videos from a popular video-sharing platform, along with 367K conversations posted by users beneath them. Users engage in spontaneous conversations based on their multi-modal experiences from watching videos, which helps recreate real-world chitchat context. Compared to previous multi-modal dialogue datasets, the richer context types in TikTalk lead to more diverse conversations, but also increase the difficulty in capturing human interests from intricate multi-modal information to generate personalized responses. Moreover, external knowledge is more frequently evoked in our dataset. These facts reveal new challenges for multi-modal dialogue models. We quantitatively demonstrate the characteristics of TikTalk, propose a video-based multi-modal chitchat task, and evaluate several dialogue baselines. Experimental results indicate that the models incorporating large language models (LLM) can generate more diverse responses, while the model utilizing knowledge graphs to introduce external knowledge performs the best overall. Furthermore, no existing model can solve all the above challenges well. There is still a large room for future improvements, even for LLM with visual extensions. Our dataset is available at https://ruc-aimind.github.io/projects/TikTalk/.

Zeyao Ma, Zijun Yao, Jing Zhang, Jifan Yu, Xiaohan Zhang, Juanzi Li, Jie Tang

Evaluating open-domain dialogue systems is currently an open question. Automatic evaluation metrics have shown poor correlation with human assessment in dialogue generation tasks. Human evaluation, which involves annotators for multi-dimension scoring, is trustworthy but time-consuming. In this work, we propose FFAEval, a reliable and efficient human evaluation framework using Free-For-All ranking approach. By sharing the dialogue history, the framework enables annotators to converse with multiple dialogue systems simultaneously in a single-blind, multi-turn manner. The subsequent free-for-all allows annotators to select the most favourable model in each turn from among all the participating dialogue systems. The final performance of each model is represented by calculating the TrueSkill score derived from the free-for-all competition. Our empirical study on English and Chinese dialogue systems demonstrates that FFAEval achieves a strong correlation with score-based human assessment compared to existing evaluation methods. We further prove the efficiency and stability of our framework in additional experiments. The source code and data are available on Github.

Yu Wang, Hendrik Buschmeier

It is generally assumed that language (written and spoken) follows the entropy rate constancy (ERC) principle, which states that the information density of a text is constant over time. Recently, this has also been found for nonverbal gestures used in monologue, but it is still unclear whether the ERC principle also applies to listeners’ nonverbal signals. We focus on listeners’ gaze behaviour extracted from video-recorded conversations and trained a transformer-based neural sequence model to process the gaze data of the dialogues and compute its information density. We also compute the information density of the corresponding speech using a pre-trained language model. Our results show (1) that listeners’ gaze behaviour in dialogues roughly follows the ERC principle, as well as (2) a congruence between information density of speech and listeners’ gaze behaviour.

Yukun Zhao, Lingyong Yan, Weiwei Sun, Chong Meng, Shuaiqiang Wang, Zhicong Cheng, Zhaochun Ren, Dawei Yin

Dialogue assessment plays a critical role in the development of open-domain dialogue systems. Existing work are uncapable of providing an end-to-end and human-epistemic assessment dataset, while they only provide sub-metrics like coherence or the dialogues are conversed between annotators far from real user settings. In this paper, we release a large-scale dialogue quality assessment dataset (DiQAD), for automatically assessing open-domain dialogue quality. Specifically, we (1) establish the assessment criteria based on the dimensions conforming to human judgements on dialogue qualities, and (2) annotate large-scale dialogues that conversed between real users based on these annotation criteria, which contains around 100,000 dialogues. We conduct several experiments and report the performances of the baselines as the benchmark on DiQAD. The dataset is openly accessible at https://github.com/yukunZhao/Dataset_Dialogue_quality_evaluation.

Wencke Liermann, Yo-Han Park, Yong-Seok Choi, Kong Lee

Produced in the form of small injections such as “Yeah!” or “Uh-Huh” by listeners in a conversation, supportive verbal feedback (i.e., backchanneling) is essential for natural dialogue. Highlighting its tight relation to speaker intent and utterance type, we propose a multi-task learning approach that learns textual representations for the task of backchannel prediction in tandem with dialogue act classification. We demonstrate the effectiveness of our approach by improving the prediction of specific backchannels like “Yeah” or “Really?” by up to 2.0% in F1. Additionally, whereas previous models relied on well-established methods to extract audio features, we further pre-train the audio encoder in a self-supervised fashion using voice activity projection. This leads to additional gains of 1.4% in weighted F1.

Sixing Wu, Jiong Yu, Tianshi Che, Yang Zhou, Wei Zhou

Prior works have shown the promising results of commonsense knowledge-aware models in improving informativeness while reducing the hallucination issue. Nonetheless, prior works often can only use monolingual knowledge whose language is consistent with the dialogue context. Except for a few high-resource languages, such as English and Chinese, most languages suffer from insufficient knowledge issues, especially minority languages. To this end, this work proposes a new task, Multi-Lingual Commonsense Knowledge-Aware Response Generation (MCKRG), which tries to use commonsense knowledge in other languages to enhance the current dialogue generation. Then, we construct a MCKRG dataset MCK-Dialog of seven languages with multiple alignment methods. Finally, we verify the effectiveness of using multi-lingual commonsense knowledge with a proposed MCK-T5 model. Extensive experimental results demonstrate the great potential of using multi-lingual commonsense knowledge in high-resource and low-resource languages. To the best of our knowledge, this work is the first to explore Multi-Lingual Commonsense Knowledge-Aware Response Generation.

Junwen Zhang, Yin Zhang

In task-oriented dialogue scenarios, cross-domain zero-shot slot filling plays a vital role in leveraging source domain knowledge to learn a model with high generalization ability in unknown target domain where annotated data is unavailable. However, the existing state-of-the-art zero-shot slot filling methods have limited generalization ability in target domain, they only show effective knowledge transfer on seen slots and perform poorly on unseen slots. To alleviate this issue, we present a novel Hierarchical Contrastive Learning Framework (HiCL) for zero-shot slot filling. Specifically, we propose a coarse- to fine-grained contrastive learning based on Gaussian-distributed embedding to learn the generalized deep semantic relations between utterance-tokens, by optimizing inter- and intra-token distribution distance. This encourages HiCL to generalize to the slot types unseen at training phase. Furthermore, we present a new iterative label set semantics inference method to unbiasedly and separately evaluate the performance of unseen slot types which entangled with their counterparts (i.e., seen slot types) in the previous zero-shot slot filling evaluation methods. The extensive empirical experiments on four datasets demonstrate that the proposed method achieves comparable or even better performance than the current state-of-the-art zero-shot slot filling approaches.

Bhavuk Singhal, Ashim Gupta, V P Shivasankaran, Amrith Krishna

Identifying intents from dialogue utterances forms an integral component of task-oriented dialogue systems. Intent-related tasks are typically formulated either as a classification task, where the utterances are classified into predefined categories or as a clustering task when new and previously unknown intent categories need to be discovered from these utterances. Further, the intent classification may be modeled in a multiclass (MC) or multilabel (ML) setup. While typically these tasks are modeled as separate tasks, we propose IntenDD a unified approach leveraging a shared utterance encoding backbone. IntenDD uses an entirely unsupervised contrastive learning strategy for representation learning, where pseudo-labels for the unlabeled utterances are generated based on their lexical features. Additionally, we introduce a two-step post-processing setup for the classification tasks using modified adsorption. Here, first, the residuals in the training data are propagated followed by smoothing the labels both modeled in a transductive setting. Through extensive evaluations on various benchmark datasets, we find that our approach consistently outperforms competitive baselines across all three tasks. On average, IntenDD reports percentage improvements of 2.32 %, 1.26 %, and 1.52 % in their respective metrics for few-shot MC, few-shot ML, and the intent discovery tasks respectively.

Wei Li, Luyao Zhu, Wei Shao, Zonglin Yang, Erik Cambria

Dialogue discourse parsing is a fundamental natural language processing task. It can benefit a series of conversation-related downstream tasks including dialogue summarization and emotion recognition in conversations. However, existing parsing approaches are constrained by predefined relation types, which can impede the adaptability of the parser for downstream tasks. To this end, we propose to introduce a task-aware paradigm to improve the versatility of the parser in this paper. Moreover, to alleviate error propagation and learning bias, we design a graph-based discourse parsing model termed DialogDP. Building upon the symmetrical property of matrix-embedded parsing graphs, we have developed an innovative self-supervised mechanism that leverages both bottom-up and top-down parsing strategies. This approach allows the parsing graphs to mutually regularize and enhance each other. Empirical studies on dialogue discourse parsing datasets and a downstream task demonstrate the effectiveness and flexibility of our framework.

Prakhar Gupta, Yang Liu, Di Jin, Behnam Hedayatnia, Spandana Gella, Sijia Liu, Patrick Lange, Julia Hirschberg, Dilek Hakkani-Tur

Dialogue models are able to generate coherent and fluent responses, but they can still be challenging to control and may produce non-engaging, unsafe results. This unpredictability diminishes user trust and can hinder the use of the models in the real world. To address this, we introduce DialGuide, a novel framework for controlling dialogue model behavior using natural language rules, or guidelines. These guidelines provide information about the context they are applicable to and what should be included in the response, allowing the models to generate responses that are more closely aligned with the developer’s expectations and intent. We evaluate DialGuide on three tasks in open-domain dialogue response generation: guideline selection, response generation, and response entailment verification. Our dataset contains 10,737 positive and 15,467 negative dialogue context-response-guideline triplets across two domains - chit-chat and safety. We provide baseline models for the tasks and benchmark their performance. We also demonstrate that DialGuide is effective in the dialogue safety domain, producing safe and engaging responses that follow developer guidelines.

Michael Ilagan

Chatbots have the risk of generating offensive utterances, which must be avoided. Post-deployment, one way for a chatbot to continuously improve is to source utterance/label pairs from feedback by live users. However, among users are trolls, who provide training examples with incorrect labels. To de-troll training data, previous work removed training examples that have high user-aggregated cross-validation (CV) error. However, CV is expensive; and in a coordinated attack, CV may be overwhelmed by trolls in number and in consistency among themselves. In the present work, I address both limitations by proposing a solution inspired by methodology in automated essay scoring (AES): have multiple users rate each utterance, then perform latent class analysis (LCA) to infer correct labels. As it does not require GPU computations, LCA is inexpensive. In experiments, I found that the AES-like solution can infer training labels with high accuracy when trolls are consistent, even when trolls are the majority.

Lei Gao, Xinnan Zhang, Xian Wu, Shen Ge, Yefeng Zheng

The multi-turn doctor-patient dialogue includes rich medical knowledge, like the symptoms of the patient, the diagnosis and medication suggested by the doctor. If mined and represented properly, such medical knowledge can benefit a large range of clinical applications, including diagnosis assistance and medication recommendation. To derive structured knowledge from free text dialogues, we target a critical task: the Dialogue Medical Information Extraction (DMIE). DMIE aims to detect pre-defined clinical meaningful medical items (symptoms, surgery, etc.) as well as their statuses (positive, negative, etc.) from the dialogue. Existing approaches mainly formulate DMIE as a multi-label classification problem and ignore the relationships among medical items and statuses. Different from previous approaches, we propose a heterogeneous graph to model the relationship between items. We further propose two consecutive attention based modules to enrich the item representation with the dialogue and status. In this manner, we are able to model the relationships among medical items and statuses in the DMIE task. Experimental results on the public benchmark data set show that the proposed model outperforms previous works and achieves the state-of-the-art performance.

Yangyang Luo, Shiyu Tian, Caixia Yuan, Xiaojie Wang

Conversational Machine Reading (CMR) requires answering a user’s initial question through multi-turn dialogue interactions based on a given document. Although there exist many effective methods, they largely neglected the alignment between the \textit{document} and the \textit{user-provided information}, which significantly affects the intermediate decision-making and subsequent follow-up question generation. To address this issue, we propose a pipeline framework that (1) aligns the aforementioned two sides in an explicit way, (2) makes decisions using a lightweight many-to-many entailment reasoning module, and (3) directly generates follow-up questions based on the document and previously asked questions. Our proposed method achieves state-of-the-art in micro-accuracy and ranks the first place on the public leaderboard of the CMR benchmark dataset ShARC.

Sahithya Ravi, Raymond Ng, Vered Shwartz

Understanding the speaker’s intended meaning often involves drawing commonsense inferences to reason about what is not stated explicitly. In multi-event sentences, it requires understanding the relationships between events based on contextual knowledge. We propose COMET-M (Multi-Event), an event-centric commonsense model capable of generating commonsense inferences for a target event within a complex sentence. COMET-M builds upon COMET (Bosselut et al., 2019), which excels at generating event-centric inferences for simple sentences, but struggles with the complexity of multi-event sentences prevalent in natural text. To overcome this limitation, we curate a Multi-Event Inference (MEI) dataset of 35K human-written inferences. We train COMET-M on the human-written inferences and also create baselines using automatically labeled examples. Experimental results demonstrate the significant performance improvement of COMET-M over COMET in generating multi-event inferences. Moreover, COMET-M successfully produces distinct inferences for each target event, taking the complete context into consideration. COMET-M holds promise for downstream tasks involving natural text such as coreference resolution, dialogue, and story understanding.

Matt Canute, Mali Jin, Hannah Holtzclaw, Alberto Lusoli, Philippa Adams, Mugdha Pandya, Maite Taboada, Diana Maynard, Wendy Hui Kyong Chun

Agonism plays a vital role in democratic dialogue by fostering diverse perspectives and robust discussions. Within the realm of online conflict there is another type: hateful antagonism, which undermines constructive dialogue. Detecting conflict online is central to platform moderation and monetization. It is also vital for democratic dialogue, but only when it takes the form of agonism. To model these two types of conflict, we collected Twitter conversations related to trending controversial topics. We introduce a comprehensive annotation schema for labelling different dimensions of conflict in the conversations, such as the source of conflict, the target, and the rhetorical strategies deployed. Using this schema, we annotated approximately 4,000 conversations with multiple labels. We then train both logistic regression and transformer-based models on the dataset, incorporating context from the conversation, including the number of participants and the structure of the interactions. Results show that contextual labels are helpful in identifying conflict and make the models robust to variations in topic. Our research contributes a conceptualization of different dimensions of conflict, a richly annotated dataset, and promising results that can contribute to content moderation.