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Nuo Chen, Yan Wang, Haiyun Jiang, Deng Cai, Yuhan Li, Ziyang Chen, Longyue Wang, Jia Li

In recent years, Dialogue-style Large Language Models (LLMs) such as ChatGPT and GPT4 have demonstrated immense potential in constructing open-domain dialogue agents. However, aligning these agents with specific characters or individuals remains a considerable challenge due to the complexities of character representation and the lack of comprehensive annotations. In this paper, we introduce the Harry Potter Dialogue (HPD) dataset, designed to advance the study of dialogue agents and character alignment. The dataset encompasses all dialogue sessions (in both English and Chinese) from the Harry Potter series and is annotated with vital background information, including dialogue scenes, speakers, character relationships, and attributes. These extensive annotations may empower LLMs to unlock character-driven dialogue capabilities. Furthermore, it can serve as a universal benchmark for evaluating how well can a LLM aligning with a specific character. We benchmark LLMs on HPD using both fine-tuning and in-context learning settings. Evaluation results reveal that although there is substantial room for improvement in generating high-quality, character-aligned responses, the proposed dataset is valuable in guiding models toward responses that better align with the character of Harry Potter.

Zhaohong Wan, Xiaojun Wan, Wei Peng, Rongjun Li

With the wide use of automatic speech recognition(ASR) systems, researchers pay more attention to the ASR error correction task to improve the quality of recognition results. In particular, ASR in bilingual or multilingual settings, namely code-switching ASR, has greater challenges and research value. In this paper, we first present code-switching ASR correction datasets obtained from solid ASR systems and automatic annotators. The datasets contain Chinese-English code-switching dialogues of bilingual speakers in Singapore, Malaysia, and Hong Kong. Based on this task, we propose a controllable iterative (CI) data augmentation method for improving the performance of mainstream ASR error correction systems. With a small amount of training data, our proposed method has the ability to iteratively produce abundant pseudo parallel data from the monolingual corpus for Chinese-English code-switching ASR correction. Results of experiments show that our method achieves the best performance compared with the rule-based, back-translation-based data augmentation methods and large language model ChatGPT.

Jungwoo Lim, Myunghoon Kang, Jinsung Kim, Jeongwook Kim, Yuna Hur, Heuiseok Lim

To build ultimate dialogue agents, previous studies suggest models that ground both persona and knowledge. However, applying the dialogue system directly to the usual conversation is still limited because the system requires a complete sentence-formed persona and knowledge candidate sets from the given dataset. In contrast to the dialogue setting in the dataset, humans utilize semantic concepts in their minds rather than a set of pre-defined candidate sentences. Following this manner of human dialogue, we suggest an adaptive dialogue system that is applicable to situations where complete sentence-formed candidates are not given. Our model generates consistent and relevant persona descriptions and identifies relevant knowledge for engaging and knowledgeable responses, even with fragmentary information. We show that our model outperforms previous baselines that utilize persona and knowledge candidate sentences and conduct the human evaluation on the machine-generated responses. In addition, we conduct ablation studies to demonstrate the effectiveness of each component of our model. Furthermore, we apply our model to other dialogue datasets that only ground knowledge or persona to showcase its adaptability. Our code is available at https://github.com/dlawjddn803/BeCand.

Boyang Xue, Weichao Wang, Hongru Wang, Fei Mi, Rui Wang, Yasheng Wang, Lifeng Shang, Xin Jiang, Qun Liu, Kam-Fai Wong

Pretrained language models (PLMs) based knowledge-grounded dialogue systems are prone to generate responses that are factually inconsistent with the provided knowledge source. In such inconsistent responses, the dialogue models fail to accurately express the external factual knowledge they rely upon. Inspired by previous work which identified that feedforward networks (FFNs) within Transformers are responsible for factual knowledge expressions, we investigate two methods to efficiently improve the factual expression capability of FFNs by knowledge enhancement and alignment respectively. We first propose K-Dial, which explicitly introduces extended FFNs in Transformers to enhance factual knowledge expressions given the specific patterns of knowledge-grounded dialogue inputs. Additionally, we apply the reinforcement learning for factual consistency (RLFC) method to implicitly adjust FFNs’ expressions in responses by aligning with gold knowledge for the factual consistency preference. To comprehensively assess the factual consistency and dialogue quality of responses, we employ extensive automatic measures and human evaluations including sophisticated fine-grained NLI-based metrics. Experimental results on WoW and CMU_DoG datasets demonstrate that our methods efficiently enhance the ability of the FFN module to convey factual knowledge, validating the efficacy of improving factual consistency for knowledge-grounded dialogue systems.

Tingchen Fu, Xueliang Zhao, Lemao Liu, Rui Yan

Multi-turn response selection aims to retrieve a response for a dialogue context from a candidate pool and negative sampling is the key to its retrieval performance. However, previous methods of negative samples tend to yield false negatives due to the one-to-many property in open-domain dialogue, which is detrimental to the optimization process. To deal with the problem, we propose a sequential variational ladder auto-encoder to capture the diverse one-to-many transition pattern of multiple characteristics in open-domain dialogue. The learned transition logic thus assists in identifying potential positives in disguise. Meanwhile, we propose a TRIGGER framework to adjust negative sampling in the training process such that the scope of false negatives dynamically updates according to the model capacity. Extensive experiments on two benchmarks verify the effectiveness of our approach.

Aysa Fan, Ranran Haoran Zhang, Luc Paquette, Rui Zhang

In this paper, we explore the application of large language models (LLMs) for generating code-tracing questions in introductory programming courses. We designed targeted prompts for GPT4, guiding it to generate code-tracing questions based on code snippets and descriptions. We established a set of human evaluation metrics to assess the quality of questions produced by the model compared to those created by human experts. Our analysis provides insights into the capabilities and potential of LLMs in generating diverse code-tracing questions. Additionally, we present a unique dataset of human and LLM-generated tracing questions, serving as a valuable resource for both the education and NLP research communities. This work contributes to the ongoing dialogue on the potential uses of LLMs in educational settings.

Bao Chen, Yuanjie Wang, Zeming Liu, Yuhang Guo

Evaluation of dialogue systems requires assessing various aspects, among which appropriateness holds significance as a core element of communicative language competence. However, current evaluations heavily rely on human judgments, which are time-consuming, labor-intensive, prone to biases, and lacking objectivity. In this paper, we introduce Dialogue Act Appropriateness (DAA), a novel method that utilizes the underlying patterns of dialogue act transitions to evaluate the appropriateness of chatbot responses. We learn transition patterns from human-human dialogue corpora, evaluating chatbot appropriateness by measuring the similarity of their transition patterns to those observed in human-human dialogues. To validate DAA, we annotate a test dataset by manually evaluating the appropriateness of dialogues from multiple chatbot systems. The experimental results demonstrate a strong correlation between our evaluation metric and human ratings, establishing the reliability of DAA as a measure of dialogue appropriateness.

Jinpeng Li, Zekai Zhang, Xiuying Chen, Dongyan Zhao, Rui Yan

Stylized dialogue generation systems aim to produce coherent and context-aware dialogues while effectively emulating the desired style. Generating stylized dialogue is valuable yet challenging due to the scarce parallel data. Existing methods often synthesize pseudo data through back translation, yet suffer from noisy and context-agnostic style signals caused by insufficient guidance on target style features. To address this, we propose the knowledge-augmented stylized dialogue generation model, which includes a feature-guided style knowledge selection module that utilizes context and response features. Specifically, we retrieve dialogue-related style sentences from style corpus to explicitly provide clear style signals. We design a feature-guided selection module with response-related contrastive learning and style responsiveness Kullback-Leibler losses to enhance generation at both semantic and stylized levels. Our approach demonstrates satisfactory performance on two public stylized dialogue benchmarks in both automatic and human evaluations.

Weixiao Zhou, Gengyao Li, Xianfu Cheng, Xinnian Liang, Junnan Zhu, Feifei Zhai, Zhoujun Li

Dialogue summarization involves a wide range of scenarios and domains. However, existing methods generally only apply to specific scenarios or domains. In this study, we propose a new pre-trained model specifically designed for multi-scenario multi-domain dialogue summarization. It adopts a multi-stage pre-training strategy to reduce the gap between the pre-training objective and fine-tuning objective. Specifically, we first conduct domain-aware pre-training using large-scale multi-scenario multi-domain dialogue data to enhance the adaptability of our pre-trained model. Then, we conduct task-oriented pre-training using large-scale multi-scenario multi-domain “dialogue-summary” parallel data annotated by ChatGPT to enhance the dialogue summarization ability of our pre-trained model. Experimental results on three dialogue summarization datasets from different scenarios and domains indicate that our pre-trained model significantly outperforms previous state-of-the-art models in full fine-tuning, zero-shot, and few-shot settings.

Xin Zheng, Tianyu Liu, Haoran Meng, Xu Wang, Yufan Jiang, Mengliang Rao, Binghuai Lin, Yunbo Cao, Zhifang Sui

Harvesting question-answer (QA) pairs from customer service chatlog in the wild is an efficient way to enrich the knowledge base for customer service chatbots in the cold start or continuous integration scenarios. Prior work attempts to obtain 1-to-1 QA pairs from growing customer service chatlog, which fails to integrate the incomplete utterances from the dialog context for composite QA retrieval. In this paper, we propose N-to-N QA extraction task in which the derived questions and corresponding answers might be separated across different utterances. We introduce a suite of generative/discriminative tagging based methods with end-to-end and two-stage variants that perform well on 5 customer service datasets and for the first time setup a benchmark for N-to-N DialogQAE with utterance and session level evaluation metrics. With a deep dive into extracted QA pairs, we find that the relations between and inside the QA pairs can be indicators to analyze the dialogue structure, e.g. information seeking, clarification, barge-in and elaboration. We also show that the proposed models can adapt to different domains and languages, and reduce the labor cost of knowledge accumulation in the real-world product dialogue platform.

Yushan Qian, Weinan Zhang, Ting Liu

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of ChatGPT, the application effect of large language models (LLMs) in this field has attracted great attention. This work empirically investigates the performance of LLMs in generating empathetic responses and proposes three improvement methods of semantically similar in-context learning, two-stage interactive generation, and combination with the knowledge base. Extensive experiments show that LLMs can significantly benefit from our proposed methods and is able to achieve state-of-the-art performance in both automatic and human evaluations. Additionally, we explore the possibility of GPT-4 simulating human evaluators.

Nicholas Botzer, David Vazquez, Tim Weninger, Issam Laradji

The ability to detect intent in dialogue systems has become increasingly important in modern technology. These systems often generate a large amount of unlabeled data, and manually labeling this data requires substantial human effort. Semi-supervised methods attempt to remedy this cost by using a model trained on a few labeled examples and then by assigning pseudo-labels to further a subset of unlabeled examples that has a model prediction confidence higher than a certain threshold. However, one particularly perilous consequence of these methods is the risk of picking an imbalanced set of examples across classes, which could lead to poor labels. In the present work, we describe Top-K K-Nearest Neighbor (TK-KNN), which uses a more robust pseudo-labeling approach based on distance in the embedding space while maintaining a balanced set of pseudo-labeled examples across classes through a ranking-based approach. Experiments on several datasets show that TK-KNN outperforms existing models, particularly when labeled data is scarce on popular datasets such as CLINC150 and Banking77.

Zhenyi Lu, Wei Wei, Xiaoye Qu, Xian-Ling Mao, Dangyang Chen, Jixiong Chen

Personalized dialogue systems aim to endow the chatbot agent with more anthropomorphic traits for human-like interactions. Previous approaches have explored explicitly user profile modeling using text descriptions, implicit derivation of user embeddings, or utilizing handicraft prompts for ChatGPT-like models. However, textual personas are limited in describing multi-faceted attributes (e.g., language style, inner character nuances), implicit embedding suffers from personality sparsity, and handicraft prompts lack fine-grained and stable controllability. Hence, these approaches may struggle with complex personalized dialogue generation tasks that require generating controllable responses with multiple personal attributes. To this end, we propose Miracle, a novel personalized dialogue generation method through MultIple PeRsonal Attributes Control within Latent-Space Energy-based Models. ttributes Control within Latent-Space Energy-based Models. Specifically, our approach first disentangles complex personality into multi-faceted attributes. Subsequently, we employ a conditional variational auto-encoder to align with the dense personalized responses within a latent joint attribute space. We have also tailored a dedicated energy function and customized the ordinary differential equations sampling method to offer flexible attribute composition and precise attribute control. Extensive experiments demonstrate that Miracle outperforms several strong baselines in terms of personality controllability and response generation quality. Our dataset and code are available at https://github.com/LZY-the-boys/MIRACLE

Jaeah You, Youngjoong Ko

Dealing with multiple topics should be considered an important issue in dialogue summarization, because dialogues, unlike documents, are prone to topic drift. Thus, we propose a new dialogue summarization model that reflects dialogue topic distribution to consider all topics present in the dialogue. First, the distribution of dialogue topics is estimated by an effective topic discovery model. Then topic-informed prompt transfers estimated topic distribution information to the output of encoder and decoder vectors. Finally, the topic extractor estimates the summary topic distribution from the output context vector of decoder to distinguish its difference from the dialogue topic distribution. To consider the proportion of each topic distribution appeared in the dialogue, the extractor is trained to reduce the difference between the distributions of the dialogue and the summary. The experimental results on SAMSum and DialogSum show that our model outperforms state-of-the-art methods on ROUGE scores. The human evaluation results also show that our framework well generates comprehensive summaries.

Jakub Macina, Nico Daheim, Sankalan Chowdhury, Tanmay Sinha, Manu Kapur, Iryna Gurevych, Mrinmaya Sachan

While automatic dialogue tutors hold great potential in making education personalized and more accessible, research on such systems has been hampered by a lack of sufficiently large and high-quality datasets. Collecting such datasets remains challenging, as recording tutoring sessions raises privacy concerns and crowdsourcing leads to insufficient data quality. To address this, we propose a framework to generate such dialogues by pairing human teachers with a Large Language Model (LLM) prompted to represent common student errors. We describe how we use this framework to collect MathDial, a dataset of 3k one-to-one teacher-student tutoring dialogues grounded in multi-step math reasoning problems. While models like GPT-3 are good problem solvers, they fail at tutoring because they generate factually incorrect feedback or are prone to revealing solutions to students too early. To overcome this, we let teachers provide learning opportunities to students by guiding them using various scaffolding questions according to a taxonomy of teacher moves. We demonstrate MathDial and its extensive annotations can be used to finetune models to be more effective tutors (and not just solvers). We confirm this by automatic and human evaluation, notably in an interactive setting that measures the trade-off between student solving success and telling solutions. The dataset is released publicly.

Chen Zhang, Luis D’Haro, Chengguang Tang, Ke Shi, Guohua Tang, Haizhou Li

Recent advancements in reference-free learned metrics for open-domain dialogue evaluation have been driven by the progress in pre-trained language models and the availability of dialogue data with high-quality human annotations. However, current studies predominantly concentrate on English dialogues, and the generalization of these metrics to other languages has not been fully examined. This is largely due to the absence of a multilingual dialogue evaluation benchmark. To address the issue, we introduce xDial-Eval, built on top of open-source English dialogue evaluation datasets. xDial-Eval includes 12 turn-level and 6 dialogue-level English datasets, comprising 14930 annotated turns and 8691 annotated dialogues respectively. The English dialogue data are extended to nine other languages with commercial machine translation systems. On xDial-Eval, we conduct comprehensive analyses of previous BERT-based metrics and the recently-emerged large language models. Lastly, we establish strong self-supervised and multilingual baselines. In terms of average Pearson correlations over all datasets and languages, the best baseline outperforms OpenAI’s ChatGPT by absolute improvements of 6.5% and 4.6% at the turn and dialogue levels respectively, albeit with much fewer parameters. The data and code are publicly available at https://github.com/e0397123/xDial-Eval.

Nils Feldhus, Qianli Wang, Tatiana Anikina, Sahil Chopra, Cennet Oguz, Sebastian Möller

While recently developed NLP explainability methods let us open the black box in various ways (Madsen et al., 2022), a missing ingredient in this endeavor is an interactive tool offering a conversational interface. Such a dialogue system can help users explore datasets and models with explanations in a contextualized manner, e.g. via clarification or follow-up questions, and through a natural language interface. We adapt the conversational explanation framework TalkToModel (Slack et al., 2022) to the NLP domain, add new NLP-specific operations such as free-text rationalization, and illustrate its generalizability on three NLP tasks (dialogue act classification, question answering, hate speech detection). To recognize user queries for explanations, we evaluate fine-tuned and few-shot prompting models and implement a novel adapter-based approach. We then conduct two user studies on (1) the perceived correctness and helpfulness of the dialogues, and (2) the simulatability, i.e. how objectively helpful dialogical explanations are for humans in figuring out the model’s predicted label when it’s not shown. We found rationalization and feature attribution were helpful in explaining the model behavior. Moreover, users could more reliably predict the model outcome based on an explanation dialogue rather than one-off explanations.

Yuiko Tsunomori, Masakazu Ishihata, Hiroaki Sugiyama

In the last few years, generative dialogue models have shown excellent performance and have been used for various applications. As chatbots become more prevalent in our daily lives, more and more people expect them to behave more like humans, but existing dialogue models do not consider the time information that people are constantly aware of. In this paper, we aim to construct a time-considerable dialogue model that actively utilizes time information. First, we categorize responses by their naturalness at different times and introduce a new metric to classify responses into our categories. Then, we propose a new reranking method to make the existing dialogue model time-considerable using the proposed metric and subjectively evaluate the performances of the obtained time-considerable dialogue models by humans.

Chengfeng Dou, Zhi Jin, Wenpin Jiao, Haiyan Zhao, Yongqiang Zhao, Zhengwei Tao

The patient-centered medical dialogue systems strive to offer diagnostic interpretation services to users who are less knowledgeable about medical knowledge, through emphasizing the importance of providing responses specific to the patients. It is difficult for the large language models (LLMs) to guarantee the specificity of responses in spite of its promising performance even in some tasks in medical field. Inspired by in-context learning, we propose PlugMed, a Plug-and-Play Medical Dialogue System, for addressing this challenge. PlugMed is equipped with two modules, the prompt generation (PG) module and the response ranking (RR) module, to enhances LLMs’ dialogue strategies for improving the specificity of the dialogue. The PG module is designed to stimulate the imitative ability of LLMs by providing them with real dialogues from similar patients as prompts. The RR module incorporates fine-tuned small model as response filter to enable the selection of appropriate responses generated by LLMs. Furthermore, we introduce a new evaluation method based on matching both user’s intent and high-frequency medical term to effectively assess the specificity of the responses. We conduct experimental evaluations on three medical dialogue datasets, and the results, including both automatic and human evaluation, demonstrate the effectiveness of our approach.

Zhou Yang, Zhaochun Ren, Wang Yufeng, Xiaofei Zhu, Zhihao Chen, Tiecheng Cai, Wu Yunbing, Yisong Su, Sibo Ju, Xiangwen Liao

Empathetic response generation aims to generate empathetic responses by understanding the speaker’s emotional feelings from the language of dialogue. Recent methods capture emotional words in the language of communicators and construct them as static vectors to perceive nuanced emotions. However, linguistic research has shown that emotional words in language are dynamic and have correlations with other grammar semantic roles, i.e., words with semantic meanings, in grammar. Previous methods overlook these two characteristics, which easily lead to misunderstandings of emotions and neglect of key semantics. To address this issue, we propose a dynamical Emotion-Semantic Correlation Model (ESCM) for empathetic dialogue generation tasks. ESCM constructs dynamic emotion-semantic vectors through the interaction of context and emotions. We introduce dependency trees to reflect the correlations between emotions and semantics. Based on dynamic emotion-semantic vectors and dependency trees, we propose a dynamic correlation graph convolutional network to guide the model in learning context meanings in dialogue and generating empathetic responses. Experimental results on the EMPATHETIC-DIALOGUES dataset show that ESCM understands semantics and emotions more accurately and expresses fluent and informative empathetic responses. Our analysis results also indicate that the correlations between emotions and semantics are frequently used in dialogues, which is of great significance for empathetic perception and expression.