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Xiaoshuai Song, Yutao Mou, Keqing He, Yueyan Qiu, Jinxu Zhao, Pei Wang, Weiran Xu

In a practical dialogue system, users may input out-of-domain (OOD) queries. The Generalized Intent Discovery (GID) task aims to discover OOD intents from OOD queries and extend them to the in-domain (IND) classifier. However, GID only considers one stage of OOD learning, and needs to utilize the data in all previous stages for joint training, which limits its wide application in reality. In this paper, we introduce a new task, Continual Generalized Intent Discovery (CGID), which aims to continuously and automatically discover OOD intents from dynamic OOD data streams and then incrementally add them to the classifier with almost no previous data, thus moving towards dynamic intent recognition in an open world. Next, we propose a method called Prototype-guided Learning with Replay and Distillation (PLRD) for CGID, which bootstraps new intent discovery through class prototypes and balances new and old intents through data replay and feature distillation. Finally, we conduct detailed experiments and analysis to verify the effectiveness of PLRD and understand the key challenges of CGID for future research.

Virgile Rennard, Guokan Shang, Damien Grari, Julie Hunter, Michalis Vazirgiannis

Recent advances in deep learning, and especially the invention of encoder-decoder architectures, have significantly improved the performance of abstractive summarization systems. While the majority of research has focused on written documents, we have observed an increasing interest in the summarization of dialogues and multi-party conversations over the past few years. In this paper, we present a dataset of French political debates for the purpose of enhancing resources for multi-lingual dialogue summarization. Our dataset consists of manually transcribed and annotated political debates, covering a range of topics and perspectives. We highlight the importance of high-quality transcription and annotations for training accurate and effective dialogue summarization models, and emphasize the need for multilingual resources to support dialogue summarization in non-English languages. We also provide baseline experiments using state-of-the-art methods, and encourage further research in this area to advance the field of dialogue summarization. Our dataset will be made publicly available for use by the research community, enabling further advances in multilingual dialogue summarization.

Chuhao Jin, Yutao Zhu, Lingzhen Kong, Shijie Li, Xiao Zhang, Ruihua Song, Xu Chen, Huan Chen, Yuchong Sun, Yu Chen 等

Persuasive dialogue aims to persuade users to achieve some targets by conversations. While previous persuasion models have achieved notable successes, they mostly base themselves on utterance semantic matching, and an important aspect has been ignored, that is, the strategy of the conversations, for example, the agent can choose an emotional-appeal strategy to impress users. Compared with utterance semantics, conversation strategies are high-level concepts, which can be informative and provide complementary information to achieve effective persuasions. In this paper, we propose to build a persuasion model by jointly modeling the conversation semantics and strategies, where we design a BERT-like module and an auto-regressive predictor to match the semantics and strategies, respectively. Experimental results indicate that our proposed approach can significantly improve the state-of-the-art baseline by 5% on a small dataset and 37% on a large dataset in terms of Recall@1. Detailed analyses show that the auto-regressive predictor contributes most to the final performance.

Pei Wang, Keqing He, Yutao Mou, Xiaoshuai Song, Yanan Wu, Jingang Wang, Yunsen Xian, Xunliang Cai, Weiran Xu

Detecting out-of-domain (OOD) intents from user queries is essential for a task-oriented dialogue system. Previous OOD detection studies generally work on the assumption that plenty of labeled IND intents exist. In this paper, we focus on a more practical few-shot OOD setting where there are only a few labeled IND data and massive unlabeled mixed data that may belong to IND or OOD. The new scenario carries two key challenges: learning discriminative representations using limited IND data and leveraging unlabeled mixed data. Therefore, we propose an adaptive prototypical pseudo-labeling(APP) method for few-shot OOD detection, including a prototypical OOD detection framework (ProtoOOD) to facilitate low-resourceOOD detection using limited IND data, and an adaptive pseudo-labeling method to produce high-quality pseudo OOD and IND labels. Extensive experiments and analysis demonstrate the effectiveness of our method for few-shot OOD detection.

Gabriel Sarch, Yue Wu, Michael Tarr, Katerina Fragkiadaki

Pre-trained and frozen LLMs can effectively map simple scene re-arrangement instructions to programs over a robot’s visuomotor functions through appropriate few-shot example prompting. To parse open-domain natural language and adapt to a user’s idiosyncratic procedures, not known during prompt engineering time, fixed prompts fall short. In this paper, we introduce HELPER, an embodied agent equipped with an external memory of language-program pairs that parses free-form human-robot dialogue into action programs through retrieval-augmented LLM prompting: relevant memories are retrieved based on the current dialogue, instruction, correction or VLM description, and used as in-context prompt examples for LLM querying. The memory is expanded during deployment to include pairs of user’s language and action plans, to assist future inferences and personalize them to the user’s language and routines. HELPER sets a new state-of-the-art in the TEACh benchmark in both Execution from Dialog History (EDH) and Trajectory from Dialogue (TfD), with 1.7x improvement over the previous SOTA for TfD. Our models, code and video results can be found in our project’s website: https://helper-agent-llm.github.io.

Yue Chen, Tianwei He, Hongbin Zhou, Jia-Chen Gu, Heng Lu, Zhen-Hua Ling

Speaker identification in novel dialogues can be widely applied to various downstream tasks, such as producing multi-speaker audiobooks and converting novels into scripts. However, existing state-of-the-art methods are limited to handling explicit narrative patterns like “Tom said, '...'", unable to thoroughly understand long-range contexts and to deal with complex cases. To this end, we propose a framework named SPC, which identifies implicit speakers in novels via symbolization, prompt, and classification. First, SPC symbolizes the mentions of candidate speakers to construct a unified label set. Then, by inserting a prompt we re-formulate speaker identification as a classification task to minimize the gap between the training objectives of speaker identification and the pre-training task. Two auxiliary tasks are also introduced in SPC to enhance long-range context understanding. Experimental results show that SPC outperforms previous methods by a large margin of 4.8% accuracy on the web novel collection, which reduces 47% of speaker identification errors, and also outperforms the emerging ChatGPT. In addition, SPC is more accurate in implicit speaker identification cases that require long-range context semantic understanding.

Tao Yang, Tianyuan Shi, Fanqi Wan, Xiaojun Quan, Qifan Wang, Bingzhe Wu, Jiaxiang Wu

Recent advances in large language models (LLMs), such as ChatGPT, have showcased remarkable zero-shot performance across various NLP tasks. However, the potential of LLMs in personality detection, which involves identifying an individual’s personality from their written texts, remains largely unexplored. Drawing inspiration from Psychological Questionnaires, which are carefully designed by psychologists to evaluate individual personality traits through a series of targeted items, we argue that these items can be regarded as a collection of well-structured chain-of-thought (CoT) processes. By incorporating these processes, LLMs can enhance their capabilities to make more reasonable inferences on personality from textual input. In light of this, we propose a novel personality detection method, called PsyCoT, which mimics the way individuals complete psychological questionnaires in a multi-turn dialogue manner. In particular, we employ a LLM as an AI assistant with a specialization in text analysis. We prompt the assistant to rate individual items at each turn and leverage the historical rating results to derive a conclusive personality preference. Our experiments demonstrate that PsyCoT significantly improves the performance and robustness of GPT-3.5 in personality detection, achieving an average F1 score improvement of 4.23/10.63 points on two benchmark datasets compared to the standard prompting method. Our code is available at https://github.com/TaoYang225/PsyCoT.

Yohan Jo, Xinyan Zhao, Arijit Biswas, Nikoletta Basiou, Vincent Auvray, Nikolaos Malandrakis, Angeliki Metallinou, Alexandros Potamianos

While most task-oriented dialogues assume conversations between the agent and one user at a time, dialogue systems are increasingly expected to communicate with multiple users simultaneously who make decisions collaboratively. To facilitate development of such systems, we release the Multi-User MultiWOZ dataset: task-oriented dialogues among two users and one agent. To collect this dataset, each user utterance from MultiWOZ 2.2 was replaced with a small chat between two users that is semantically and pragmatically consistent with the original user utterance, thus resulting in the same dialogue state and system response. These dialogues reflect interesting dynamics of collaborative decision-making in task-oriented scenarios, e.g., social chatter and deliberation. Supported by this data, we propose the novel task of multi-user contextual query rewriting: to rewrite a task-oriented chat between two users as a concise task-oriented query that retains only task-relevant information and that is directly consumable by the dialogue system. We demonstrate that in multi-user dialogues, using predicted rewrites substantially improves dialogue state tracking without modifying existing dialogue systems that are trained for single-user dialogues. Further, this method surpasses training a medium-sized model directly on multi-user dialogues and generalizes to unseen domains.

Raghav Jain, Tulika Saha, Jhagrut Lalwani, Sriparna Saha

The steady increase in the utilization of Virtual Tutors (VT) over recent years has allowed for a more efficient, personalized, and interactive AI-based learning experiences. A vital aspect in these educational chatbots is summarizing the conversations between the VT and the students, as it is critical in consolidating learning points and monitoring progress. However, the approach to summarization should be tailored according to the perspective. Summarization from the VTs perspective should emphasize on its teaching efficiency and potential improvements. Conversely, student-oriented summaries should distill learning points, track progress, and suggest scope for improvements. Based on this hypothesis, in this work, we propose a new task of Multi-modal Perspective based Dialogue Summarization (MM-PerSumm), demonstrated in an educational setting. Towards this aim, we introduce a novel dataset, CIMA-Summ that summarizes educational dialogues from three unique perspectives: the Student, the Tutor, and a Generic viewpoint. In addition, we propose an Image and Perspective-guided Dialogue Summarization (IP-Summ) model which is a Seq2Seq language model incorporating (i) multi-modal learning from images and (ii) a perspective-based encoder that constructs a dialogue graph capturing the intentions and actions of both the VT and the student, enabling the summarization of a dialogue from diverse perspectives. Lastly, we conduct detailed analyses of our model’s performance, highlighting the aspects that could lead to optimal modeling of IP-Summ.

Gunsoo Han, Daejin Jo, Daniel Nam, Eunseop Yoon, Taehwan Kwon, Seungeun Rho, Kyoung-Woon On, Chang Yoo, Sungwoong Kim

Knowledge-grounded dialogue generation requires first retrieving appropriate external knowledge based on a conversational context and then generating a response grounded on the retrieved knowledge. In general, these two sequential modules, a knowledge retriever and a response generator, have been separately trained in a supervised manner. However, obtaining intermediate labels of the ground-truth knowledge is expensive, especially in open-domain conversations. Latent variable modeling avoids this need for the labels. In this paper, we propose an efficient algorithm for this latent variable modeling that is able to leverage a large amount of dialogue data. Rather than directly training the complex retriever, we adapt a query generator with an off-the-shelf retriever, and the query generator and response generator are simultaneously trained over the latent variable of query. Moreover, we employ lower bound of the evidence as a training objective and modify it to robustly perform the joint training. Experimental results on diverse knowledge-grounded dialogue datasets show that the proposed algorithm significantly outperforms the supervised learning algorithm even without the use of the annotated knowledge while maintaining efficiency and scalability.

Zishan Ahmad, Suman Saurabh, Vaishakh Menon, Asif Ekbal, Roshni Ramnani, Anutosh Maitra

In this paper, we propose a novel negotiation agent designed for the online marketplace. Our dialogue agent is integrative in nature i.e, it possesses the capability to negotiate on price as well as other factors, such as the addition or removal of items from a deal bundle, thereby offering a more flexible and comprehensive negotiation experience. To enable this functionality, we create a new dataset called Integrative Negotiation Dataset (IND). For this dataset creation, we introduce a new semi-automated data creation method, which combines defining negotiation intents, actions, and intent-action simulation between users and the agent to generate potential dialogue flows. Finally, the prompting of GPT-J, a state-of-the-art language model, is done to generate dialogues for a given intent, with a human-in-the-loop process for post-editing and refining minor errors to ensure high data quality. We first train a maximum likelihood loss based model on IND, and then employ a set of novel rewards specifically tailored for the negotiation task to train our Integrative Negotiation Agent (INA). These rewards incentivize the agent to learn effective negotiation strategies that can adapt to various contextual requirements and price proposals. We train our model and conduct experiments to evaluate the effectiveness of our reward-based dialogue agent for negotiation. Our results demonstrate that the proposed approach and reward functions significantly enhance the negotiation capabilities of the dialogue agent. The INA successfully engages in integrative negotiations, displaying the ability to dynamically adjust prices and negotiate the inclusion or exclusion of items in a deal bundle.

Dongjie Yang, Ruifeng Yuan, Yuantao Fan, Yifei Yang, Zili Wang, Shusen Wang, Hai Zhao

Large Language Models (LLMs) have attained the impressive capability to resolve a wide range of NLP tasks by fine-tuning high-quality instruction data. However, collecting human-written data of high quality, especially multi-turn dialogues, is expensive and unattainable for most people. Though previous studies have used powerful LLMs to generate the dialogues automatically, they all suffer from generating untruthful dialogues because of the model hallucination. Therefore, we propose a method called RefGPT to generate enormous truthful and customized dialogues without worrying about factual errors caused by the model hallucination. RefGPT solves the model hallucination in dialogue generation by restricting the LLMs to leverage the given reference instead of reciting their own knowledge to generate dialogues. Additionally, RefGPT adds detailed controls on every utterance to enable high customization capability, which previous studies have ignored. On the basis of RefGPT, we also propose two high-quality dialogue datasets generated by GPT-4, namely **RefGPT-Fact** and **RefGPT-Code**. RefGPT-Fact is a dataset with 100k multi-turn dialogues based on factual knowledge and RefGPT-Code has 76k multi-turn dialogues covering a wide range of coding scenarios. Our code and datasets are released in https://github.com/mutonix/RefGPT.

Nader Akoury, Qian Yang, Mohit Iyyer

The growing capabilities of large language models (LLMs) have inspired recent efforts to integrate LLM-generated dialogue into video games. However, evaluation remains a major challenge: how do we assess the player experience in a commercial game augmented with LLM-generated dialogue? To explore this question, we introduce a dynamic evaluation framework for the dialogue management systems that govern the task-oriented dialogue often found in roleplaying video games. We first extract dialogue from the widely-acclaimed role-playing game *Disco Elysium: The Final Cut*, which contains 1.1M words of dialogue spread across a complex graph of utterances where node reachability depends on game state (e.g., whether a certain item is held). Using this dataset, we have GPT-4 perform *dialogue infilling* to generate grounded utterances based on game state represented via code. In a statistically robust study of 28 players recruited from the r/DiscoyElysium subreddit, the LLM outputs are evaluated against the game designers’ writing via both preference judgments and free-form feedback using a web interface that recreates the game’s core conversation functionality. Overall, the game designers’ prose is significantly preferred to GPT-4 generations, with participants citing reasons such as improved logical flow and grounding with the game state. To spur more principled future research in this area, we release our web interface and tools to enable researchers to build upon our work. https://pl.aiwright.dev

Amila Ferron, Amber Shore, Ekata Mitra, Ameeta Agrawal

As dialogue systems become more popular, evaluation of their response quality gains importance. Engagingness highly correlates with overall quality and creates a sense of connection that gives human participants a more fulfilling experience. Although qualities like coherence and fluency are readily measured with well-worn automatic metrics, evaluating engagingness often relies on human assessment, which is a costly and time-consuming process. Existing automatic engagingness metrics evaluate the response without the conversation history, are designed for one dataset, or have limited correlation with human annotations. Furthermore, they have been tested exclusively on English conversations. Given that dialogue systems are increasingly available in languages beyond English, multilingual evaluation capabilities are essential. We propose that large language models (LLMs) may be used for evaluation of engagingness in dialogue through prompting, and ask how prompt constructs and translated prompts compare in a multilingual setting. We provide a prompt-design taxonomy for engagingness and find that using selected prompt elements with LLMs, including our comprehensive definition of engagingness, outperforms state-of-the-art methods on evaluation of engagingness in dialogue across multiple languages.

Yanling Li, Bowei Zou, Yifan Fan, Xibo Li, Ai Ti Aw, Yu Hong

Graph reasoning contributes to the integration of discretely-distributed attentive information (clues) for Multi-party Dialogue Reading Comprehension (MDRC). This is attributed primarily to multi-hop reasoning over global conversational structures. However, existing approaches barely apply questions for anti-noise graph reasoning. More seriously, the local semantic structures in utterances are neglected, although they are beneficial for bridging across semantically-related clues. In this paper, we propose a question-aware global-to-local graph reasoning approach. It expands the canonical Interlocutor-Utterance graph by introducing a question node, enabling comprehensive global graph reasoning. More importantly, it constructs a semantic-role graph for each utterance, and accordingly performs local graph reasoning conditioned on the semantic relations. We design a two-stage encoder network to implement the progressive reasoning from the global graph to local. The experiments on the benchmark datasets Molweni and FriendsQA show that our approach yields significant improvements, compared to BERT and ELECTRA baselines. It achieves 73.6% and 77.2% F1-scores on Molweni and FriendsQA, respectively, outperforming state-of-the-art methods that employ different pretrained language models as backbones.

El Moatez Billah Nagoudi, AbdelRahim Elmadany, Ahmed Oumar El-Shangiti, Muhammad Abdul-Mageed

We present Dolphin, a novel benchmark that addresses the need for a natural language generation (NLG) evaluation framework dedicated to the wide collection of Arabic languages and varieties. The proposed benchmark encompasses a broad range of 13 different NLG tasks, including dialogue generation, question answering, machine translation, summarization, among others. Dolphin comprises a substantial corpus of 40 diverse and representative public datasets across 50 test splits, carefully curated to reflect real-world scenarios and the linguistic richness of Arabic. It sets a new standard for evaluating the performance and generalization capabilities of Arabic and multilingual models, promising to enable researchers to push the boundaries of current methodologies. We provide an extensive analysis of Dolphin, highlighting its diversity and identifying gaps in current Arabic NLG research. We also offer a public leaderboard that is both interactive and modular and evaluate several Arabic and multilingual models on our benchmark, allowing us to set strong baselines against which researchers can compare.

Ameet Deshpande, Vishvak Murahari, Tanmay Rajpurohit, Ashwin Kalyan, Karthik Narasimhan

Large language models (LLMs) have shown incredible capabilities and transcended the natural language processing (NLP) community, with adoption throughout many services like healthcare, therapy, education, and customer service. Since users include people with critical information needs like students or patients engaging with chatbots, the safety of these systems is of prime importance. Legislation has recognized its significance and recently drafted a “Blueprint For An AI Bill Of Rights” which calls for domain experts to identify risks and potential impact of AI systems. To this end, we systematically evaluate toxicity in over half a million generations of ChatGPT, a popular dialogue-based LLM. We find that setting the system parameter of ChatGPT by assigning it a persona, say that of the boxer Muhammad Ali, significantly increases the toxicity of generations. Depending on the persona assigned to ChatGPT, its toxicity can increase up to 6\times, with outputs engaging in incorrect stereotypes, harmful dialogue, and hurtful opinions. Furthermore, we find concerning patterns where specific entities (e.g., certain races) are targeted more than others (3\times more) irrespective of the assigned persona, reflecting discriminatory biases in the model. Our findings show that multiple provisions in the legislative blueprint are being violated, and we hope that the broader AI community rethinks the efficacy of current safety guardrails and develops better techniques that lead to robust, safe, and trustworthy AI.

Yirong Chen, Xiaofen Xing, Jingkai Lin, Huimin Zheng, Zhenyu Wang, Qi Liu, Xiangmin Xu

Large language models (LLMs) have been widely applied in various fields due to their excellent capability for memorizing knowledge and chain of thought (CoT). When these language models are applied in the field of psychological counseling, they often rush to provide universal advice. However, when users seek psychological support, they need to gain empathy, trust, understanding and comfort, rather than just reasonable advice. To this end, we constructed a multi-turn empathetic conversation dataset of more than 2 million samples, in which the input is the multi-turn conversation context, and the target is empathetic responses that cover expressions such as questioning, comfort, recognition, listening, trust, emotional support, etc. Experiments have shown that the empathy ability of LLMs can be significantly enhanced when finetuning by using multi-turn dialogue history and responses that are closer to the expression of a psychological consultant.

Jun Gao, Liuyu Xiang, Huijia Wu, Han Zhao, Yiqi Tong, Zhaofeng He

The de facto way of utilizing black-box large language models (LLMs) to perform various downstream tasks is prompting. However, obtaining suitable prompts for specific tasks is still a challenging problem. While existing LLM-based methods demonstrate promising performance in task-oriented dialogue (TOD) task, they often require manual adjustment in prompt selection, or focus solely on dialogue understanding or generation. To address these issues, we propose an adaptive prompt generation framework to fully unleash the potential of LLMs for the comprehensive TOD system. Firstly, we design a trainable slot generator (TSG) that can generate domain and slot information in the belief state, which serves as prior knowledge for subsequent prompt generation. Next, we propose an adaptive prompt generator (APG) that utilizes the prior knowledge to generate prompts for the LLM, deriving the belief state and system response of the dialogue for evaluation. Finally, we evaluate our framework on the MultiWOZ 2.0 dataset. Extensive experiments demonstrate that our method outperforms existing methods. Our code and data will be released.

Hwiyeol Jo

Retrofitting techniques, which inject external resources into word representations, have compensated for the weakness of distributed representations in semantic and relational knowledge between words. However, the previous methods require additional external resources and strongly depend on the lexicon. To address the issues, we propose a simple extension of extrofitting, self-supervised extrofitting: extrofitting by its own word vector distribution. Our methods improve the vanilla embeddings on all of word similarity tasks without any external resources. Moreover, the method is also effective in various languages, which implies that our method will be useful in lexicon-scarce languages. As downstream tasks, we show its benefits in dialogue state tracking and text classification tasks, reporting better and generalized results compared to other word vector specialization methods.