论文检索

Chen Liang, Hongliang Li, Changhao Guan, Qingbin Liu, Jian Liu, Jinan Xu, Zhe Zhao

Current dialogue systems face diverse user requests and rapid change domains, making quickly adapt to scenarios with previous unseen slot types become a major challenge. Recently, researchers have introduced novel slot detection (NSD) to discover potential new types. However, dialogue system with NSD does not bring practical improvements due to the system still cannot handle novel slots in subsequent interactions. In this paper, we define incremental novel slot detection (INSD), which separates the dialogue system to deal with novel types as two major phrases: 1) model discovers unknown slots, 2) training model to possess the capability to handle new classes. We provide an effective model to extract novel slots with set prediction strategy and propose a query-enhanced approach to overcome catastrophic forgetting during the process of INSD. We construct two INSD datasets to evaluate our method and experimental results show that our approach exhibits superior performance.

Weiyan Shi, Emily Dinan, Adi Renduchintala, Daniel Fried, Athul Jacob, Zhou Yu, Mike Lewis

We show that dialogue models can detect errors in their own messages, by calculating the likelihood of replies that are indicative of poor messages. For example, if an agent believes its partner is likely to respond “I don’t understand” to a candidate message, that message may not make sense, so an alternative message should be chosen. We evaluate our approach on a dataset from the game Diplomacy, which contains long dialogues richly grounded in the game state, on which existing models make many errors. We first show that hand-crafted replies can be effective for the task of detecting nonsense in applications as complex as Diplomacy. We then design AutoReply, an algorithm to search for such discriminative replies automatically, given a small number of annotated dialogue examples. We find that AutoReply-generated replies outperform handcrafted replies and perform on par with supervised learning approaches.

Zhengxiang Shi, Procheta Sen, Aldo Lipani

Conversational agents have become ubiquitous in assisting with daily tasks, and are expected to possess human-like features. One such feature is lexical entrainment (LE), a phenomenon in which speakers in human-human conversations tend to naturally and subconsciously align their lexical choices with those of their interlocutors, leading to more successful and engaging conversations. As an example, if a digital assistant replies “Your appointment for Jinling Noodle Pub is at 7 pm” to the question “When is my reservation for Jinling Noodle Bar today?”, it may feel as though the assistant is trying to correct the speaker, whereas a response of “Your reservation for Jinling Noodle Baris at 7 pm” would likely be perceived as more positive. This highlights the importance of LE in establishing a shared terminology for maximum clarity and reducing ambiguity in conversations. However, we demonstrate in this work that current response generation models do not adequately address this crucial human-like phenomenon. To address this, we propose a new dataset, named MultiWOZ-ENTR, and a measure for LE for conversational systems. Additionally, we suggest a way to explicitly integrate LE into conversational systems with two new tasks, a LE extraction task and a LE generation task. We also present two baseline approaches for the LE extraction task, which aim to detect LE expressions from dialogue contexts

Dian Yu, Xiaoyang Wang, Wanshun Chen, Nan Du, Longyue Wang, Haitao Mi, Dong Yu

Nonverbal messages (NM) such as speakers’ facial expressions and speed of speech are essential for face-to-face communication, and they can be regarded as implicit knowledge as they are usually not included in existing dialogue understanding or generation tasks. This paper introduces the task of extracting NMs in written text and generating NMs for spoken text. Previous studies merely focus on extracting NMs from relatively small-scale well-structured corpora such as movie scripts wherein NMs are enclosed in parentheses by scriptwriters, which greatly decreases the difficulty of extraction. To enable extracting NMs from unstructured corpora, we annotate the first NM extraction dataset for Chinese based on novels and develop three baselines to extract single-span or multi-span NM of a target utterance from its surrounding context. Furthermore, we use the extractors to extract 749K (context, utterance, NM) triples from Chinese novels and investigate whether we can use them to improve NM generation via semi-supervised learning. Experimental results demonstrate that the automatically extracted triples can serve as high-quality augmentation data of clean triples extracted from scripts to generate more relevant, fluent, valid, and factually consistent NMs than the purely supervised generator, and the resulting generator can in turn help Chinese dialogue understanding tasks such as dialogue machine reading comprehension and emotion classification by simply adding the predicted “unspoken” NM to each utterance or narrative in inputs.

Minsik Oh, Joosung Lee, Jiwei Li, Guoyin Wang

Identifying relevant persona or knowledge for conversational systems is critical to grounded dialogue response generation. However, each grounding has been mostly researched in isolation with more practical multi-context dialogue tasks introduced in recent works. We define Persona and Knowledge Dual Context Identification as the task to identify persona and knowledge jointly for a given dialogue, which could be of elevated importance in complex multi-context dialogue settings. We develop a novel grounding retrieval method that utilizes all contexts of dialogue simultaneously. Our method requires less computational power via utilizing neural QA retrieval models. We further introduce our novel null-positive rank test which measures ranking performance on semantically dissimilar samples (i.e. hard negatives) in relation to data augmentation.

Ankita Bhaumik, Praveen Venkateswaran, Yara Rizk, Vatche Isahagian

The popularity of conversational digital assistants has resulted in the availability of large amounts of conversational data which can be utilized for improved user experience and personalized response generation. Building these assistants using popular large language models like ChatGPT also require additional emphasis on prompt engineering and evaluation methods. Textual similarity metrics are a key ingredient for such analysis and evaluations. While many similarity metrics have been proposed in the literature, they have not proven effective for task-oriented conversations as they do not take advantage of unique conversational features. To address this gap, we present TaskDiff, a novel conversational similarity metric that utilizes different dialogue components (utterances, intents, and slots) and their distributions to compute similarity. Extensive experimental evaluation of TaskDiff on a benchmark dataset demonstrates its superior performance and improved robustness over other related approaches.

Dongyuan Li, Yusong Wang, Kotaro Funakoshi, Manabu Okumura

Multimodal emotion recognition aims to recognize emotions for each utterance from multiple modalities, which has received increasing attention for its application in human-machine interaction. Current graph-based methods fail to simultaneously depict global contextual features and local diverse uni-modal features in a dialogue. Furthermore, with the number of graph layers increasing, they easily fall into over-smoothing. In this paper, we propose a method for joint modality fusion and graph contrastive learning for multimodal emotion recognition (Joyful), where multimodality fusion, contrastive learning, and emotion recognition are jointly optimized. Specifically, we first design a new multimodal fusion mechanism that can provide deep interaction and fusion between the global contextual and uni-modal specific features. Then, we introduce a graph contrastive learning framework with inter- and intra-view contrastive losses to learn more distinguishable representations for samples with different sentiments. Extensive experiments on three benchmark datasets indicate that Joyful achieved state-of-the-art (SOTA) performance compared with all baselines. Code is released on Github (https://anonymous.4open.science/r/MERC-7F88).

Eric Chamoun, Marzieh Saeidi, Andreas Vlachos

Prior research has shown that typical fact-checking models for stand-alone claims struggle with claims made in conversation. As a solution, fine-tuning these models on dialogue data has been proposed. However, creating separate models for each use case is impractical, and we show that fine-tuning models for dialogue results in poor performance on typical fact-checking. To overcome this challenge, we present techniques that allow us to use the same models for both dialogue and typical fact-checking. These mainly focus on retrieval adaptation and transforming conversational inputs so that they can be accurately processed by models trained on stand-alone claims. We demonstrate that a typical fact-checking model incorporating these techniques is competitive with state-of-the-art models for dialogue, while maintaining its performance on stand-alone claims.

Yizhe Yang, Heyan Huang, Yuhang Liu, Yang Gao

Knowledge-grounded dialogue is a task of gener- ating an informative response based on both the dialogue history and external knowledge source. In general, there are two forms of knowledge: manu- ally annotated knowledge graphs and knowledge text from website. From various evaluation viewpoints, each type of knowledge has advantages and downsides. To further distinguish the principles and determinants from the intricate factors, we conduct a thorough experiment and study on the task to answer three essential questions. The ques- tions involve the choice of appropriate knowledge form, the degree of mutual effects between knowl- edge and the model selection, and the few-shot performance of knowledge. Supported by statistical shreds of evidence, we offer conclusive solutions and sensible suggestions for directions and standards of future research.

Oliver Li, Mallika Subramanian, Arkadiy Saakyan, Sky CH-Wang, Smaranda Muresan

Social norms fundamentally shape interpersonal communication. We present NormDial, a high-quality dyadic dialogue dataset with turn-by-turn annotations of social norm adherences and violations for Chinese and American cultures. Introducing the task of social norm observance detection, our dataset is synthetically generated in both Chinese and English using a human-in-the-loop pipeline by prompting large language models with a small collection of expert-annotated social norms. We show that our generated dialogues are of high quality through human evaluation and further evaluate the performance of existing large language models on this task. Our findings point towards new directions for understanding the nuances of social norms as they manifest in conversational contexts that span across languages and cultures.

Cam-Van Thi Nguyen, Anh-Tuan Mai, The-Son Le, Hai-Dang Kieu, Duc-Trong Le

Emotion recognition is a crucial task for human conversation understanding. It becomes more challenging with the notion of multimodal data, e.g., language, voice, and facial expressions. As a typical solution, the global- and the local context information are exploited to predict the emotional label for every single sentence, i.e., utterance, in the dialogue. Specifically, the global representation could be captured via modeling of cross-modal interactions at the conversation level. The local one is often inferred using the temporal information of speakers or emotional shifts, which neglects vital factors at the utterance level. Additionally, most existing approaches take fused features of multiple modalities in an unified input without leveraging modality-specific representations. Motivating from these problems, we propose the Relational Temporal Graph Neural Network with Auxiliary Cross-Modality Interaction (CORECT), an novel neural network framework that effectively captures conversation-level cross-modality interactions and utterance-level temporal dependencies with the modality-specific manner for conversation understanding. Extensive experiments demonstrate the effectiveness of CORECT via its state-of-the-art results on the IEMOCAP and CMU-MOSEI datasets for the multimodal ERC task.

Xu Huang, Zhirui Zhang, Ruize Gao, Yichao Du, Lemao Liu, Guoping Huang, Shuming Shi, Jiajun Chen, Shujian Huang

We present IMTLab, an open-source end-to-end interactive machine translation (IMT) system platform that enables researchers to quickly build IMT systems with state-of-the-art models, perform an end-to-end evaluation, and diagnose the weakness of systems. IMTLab treats the whole interactive translation process as a task-oriented dialogue with a human-in-the-loop setting, in which human interventions can be explicitly incorporated to produce high-quality, error-free translations. To this end, a general communication interface is designed to support the flexible IMT architectures and user policies. Based on the proposed design, we construct a simulated and real interactive environment to achieve end-to-end evaluation and leverage the framework to systematically evaluate previous IMT systems. Our simulated and manual experiments show that the prefix-constrained decoding approach still gains the lowest editing cost in the end-to-end evaluation, while BiTIIMT achieves comparable editing cost with a better interactive experience.

Bowen Zhao, Changkai Ji, Yuejie Zhang, Wen He, Yingwen Wang, Qing Wang, Rui Feng, Xiaobo Zhang

With the Generative Pre-trained Transformer 3.5 (GPT-3.5) exhibiting remarkable reasoning and comprehension abilities in Natural Language Processing (NLP), most Question Answering (QA) research has primarily centered around general QA tasks based on GPT, neglecting the specific challenges posed by Complex Table QA. In this paper, we propose to incorporate GPT-3.5 to address such challenges, in which complex tables are reconstructed into tuples and specific prompt designs are employed for dialogues. Specifically, we encode each cell’s hierarchical structure, position information, and content as a tuple. By enhancing the prompt template with an explanatory description of the meaning of each tuple and the logical reasoning process of the task, we effectively improve the hierarchical structure awareness capability of GPT-3.5 to better parse the complex tables. Extensive experiments and results on Complex Table QA datasets, i.e., the open-domain dataset HiTAB and the aviation domain dataset AIT-QA show that our approach significantly outperforms previous work on both datasets, leading to state-of-the-art (SOTA) performance.

Xing Cui, Zekun Li, Pei Li, Yibo Hu, Hailin Shi, Chunshui Cao, Zhaofeng He

This paper explores interactive facial image editing through dialogue and presents the ChatEdit benchmark dataset for evaluating image editing and conversation abilities in this context. ChatEdit is constructed from the CelebA-HQ dataset, incorporating annotated multi-turn dialogues corresponding to user editing requests on the images. The dataset is challenging, as it requires the system to dynamically track and edit images based on user requests, while generating appropriate natural language responses. To address these challenges, we propose a framework comprising a dialogue module for tracking user requests as well as generating responses, and an image editing module for editing images accordingly. Unlike previous approaches, our framework directly tracks the user request of the current turn from the entire dialogue history and edits the initial image instead of manipulating the output from the previous turn, mitigating error accumulation and attribute forgetting issues. Extensive experiments on the ChatEdit dataset demonstrate the superiority of our framework over previous methods and also improvement rooms, encouraging future research. We will release the code and data publicly to facilitate advancements in complex interactive facial image editing.

Sehyun Choi, Tianqing Fang, Zhaowei Wang, Yangqiu Song

Large Language Models (LLMs) have demonstrated remarkable human-level natural language generation capabilities. However, their potential to generate misinformation, often called the *hallucination* problem, poses a significant risk to their deployment. A common approach to address this issue is to retrieve relevant knowledge and fine-tune the LLM with the knowledge in its input. Unfortunately, this method incurs high training costs and may cause catastrophic forgetting for multi-tasking models. To overcome these limitations, we propose a knowledge-constrained decoding method called KCTS (Knowledge-Constrained Tree Search), which guides a frozen LM to generate text aligned with the reference knowledge at each decoding step using a knowledge classifier score and MCTS (Monte-Carlo Tree Search). To adapt the sequence-level knowledge classifier to token-level guidance, we also propose a novel token-level hallucination detection method called RIPA (Reward Inflection Point Approximation). Our empirical results on knowledge-grounded dialogue and abstractive summarization demonstrate the strength of KCTS as a plug-and-play, model-agnostic decoding method that can effectively reduce hallucinations in natural language generation.

Kshitij Mishra, Priyanshu Priya, Manisha Burja, Asif Ekbal

The shortage of therapists for mental health patients emphasizes the importance of globally accessible dialogue systems alleviating their issues. To have effective interpersonal psychotherapy, these systems must exhibit politeness and empathy when needed. However, these factors may vary as per the user’s gender, age, persona, and sentiment. Hence, in order to establish trust and provide a personalized cordial experience, it is essential that generated responses should be tailored to individual profiles and attributes. Focusing on this objective, we propose e-THERAPIST, a novel polite interpersonal psychotherapy dialogue system to address issues like depression, anxiety, schizophrenia, etc. We begin by curating a unique conversational dataset for psychotherapy, called PsyCon. It is annotated at two levels: (i) dialogue-level - including user’s profile information (gender, age, persona) and therapist’s psychotherapeutic approach; and (ii) utterance-level - encompassing user’s sentiment and therapist’s politeness, and interpersonal behaviour. Then, we devise a novel reward model to adapt correct polite interpersonal behaviour and use it to train e-THERAPIST on PsyCon employing NLPO loss. Our extensive empirical analysis validates the effectiveness of each component of the proposed e-THERAPIST demonstrating its potential impact in psychotherapy settings.

Yeongseo Jung, Eunseo Jung, Lei Chen

In Conversational Recommendation System (CRS), an agent is asked to recommend a set of items to users within natural language conversations. To address the need for both conversational capability and personalized recommendations, prior works have utilized separate recommendation and dialogue modules. However, such approach inevitably results in a discrepancy between recommendation results and generated responses. To bridge the gap, we propose a multi-task learning for a unified CRS, where a single model jointly learns both tasks via Contextualized Knowledge Distillation (ConKD). We introduce two versions of ConKD: hard gate and soft gate. The former selectively gates between two task-specific teachers, while the latter integrates knowledge from both teachers. Our gates are computed on-the-fly in a context-specific manner, facilitating flexible integration of relevant knowledge. Extensive experiments demonstrate that our single model significantly improves recommendation performance while enhancing fluency, and achieves comparable results in terms of diversity.

Jihyoung Jang, Minseong Boo, Hyounghun Kim

In the field of natural language processing, open-domain chatbots have emerged as an important research topic. However, a major limitation of existing open-domain chatbot research is its singular focus on short single-session dialogue, neglecting the potential need for understanding contextual information in multiple consecutive sessions that precede an ongoing dialogue. Among the elements that compose the context in multi-session conversation settings, the time intervals between sessions and the relationships between speakers would be particularly important. Despite their importance, current research efforts have not sufficiently addressed these dialogical components. In this paper, we introduce a new 1M multi-session dialogue dataset, called Conversation Chronicles, for implementing a long-term conversation setup in which time intervals and fine-grained speaker relationships are incorporated. Following recent works, we exploit a large language model to produce the data. The extensive human evaluation shows that dialogue episodes in Conversation Chronicles reflect those properties while maintaining coherent and consistent interactions across all the sessions. We also propose a dialogue model, called ReBot, which consists of chronological summarization and dialogue generation modules using only around 630M parameters. When trained on Conversation Chronicles, ReBot demonstrates long-term context understanding with a high human engagement score.

Zhiling Zhang, Mengyue Wu, Kenny Zhu

Controlling chatbot utterance generation with multiple attributes such as personalities, emotions and dialogue acts is a practically useful but under-studied problem. We propose a novel framework called DASC that possesses strong controllability with a weighted decoding paradigm, while improving generation quality with the grounding in an attribute semantics space. Generation with multiple attributes is then intuitively implemented with an interpolation of multiple attribute embeddings, which results in substantial reduction in the model sizes. Experiments show that DASC can achieve high control accuracy in generation task with the simultaneous control of 3 aspects while also producing interesting and reasonably sensible responses, even in an out-of-distribution robustness test.

Kushal Chawla, Ian Wu, Yu Rong, Gale Lucas, Jonathan Gratch

A natural way to design a negotiation dialogue system is via self-play RL: train an agent that learns to maximize its performance by interacting with a simulated user that has been designed to imitate human-human dialogue data. Although this procedure has been adopted in prior work, we find that it results in a fundamentally flawed system that fails to learn the value of compromise in a negotiation, which can often lead to no agreements (i.e., the partner walking away without a deal), ultimately hurting the model’s overall performance. We investigate this observation in the context of DealOrNoDeal task, a multi-issue negotiation over books, hats, and balls. Grounded in negotiation theory from Economics, we modify the training procedure in two novel ways to design agents with diverse personalities and analyze their performance with human partners. We find that although both techniques show promise, a selfish agent, which maximizes its own performance while also avoiding walkaways, performs superior to other variants by implicitly learning to generate value for both itself and the negotiation partner. We discuss the implications of our findings for what it means to be a successful negotiation dialogue system and how these systems should be designed in the future.